Notes

The Pure Power Of Positive Conflict
Sad but true - life in the cube is often seen as a strife. Negative conflict, whether according to interpersonal differences or political maneuvering, abounds. Ironically, for organizations to step up and reach their potential they desire more conflict, not less. Here's the hook - we need more positive conflict and much less negative conflict. Negative conflict is overly emotional, usually unnecessarily personal, and based on opinions and bad assumptions. Negative conflict, unsurprisingly, is practically never associated with positive outcomes at the job. Positive conflict is much more honestly rational than emotional, usually determined by real issues not interpersonal differences, and rooted in objective facts. Want real innovation and improvement? You need three things: more positive conflict (and much less negative conflict), better conflict management skills inside the organization, and a solid "no jerk" rule.
More positive and fewer negative conflict
These are separate but closely related ideas. Let's start while using negative. If you're a leader and you also genuinely care about giving you better group and organization, to any extent further you personally shoulder the responsibility to call out - in real time, immediately - all clear instances of unproductive negative conflict. See it, step in and discuss it, and clearly state to those involved why this is an example of unproductive negative conflict that can't be part of our work culture continue. Be kind, be positive, be of use - yes, but get it done. If you see the cases of ugly negative conflict pop-up so you do nothing at all to cope with it, you do not possess a work environment able to capitalizing on positive conflict. Assuming negative examples are in check, positive conflict is principled debating, questioning of assumptions, fact based sparring. As a leader, you encourage and facilitate this positive and aggressive form of dialogue. Don't forget - you should be questioned too, your comments are not not allowed when it's time for you to enter into debate mode.
Hone those conflict management skills
If desire to would be to maximize the contribution of positive conflict, you must arm your team to deal with positive conflict. There are many internal and external approaches, though the point is straightforward: everybody is not naturally wired to effectively navigate conflict filled situations. The good news is that these are skills which can be quickly acquired. Training of this sort will boost your team's capacity to keep conversations positive and fact-based, to on-site visit unacceptable emotional levels, to properly identify and prioritize whether a certain dilemma is really worth the effort necessary for positive conflict, to have the correct people involved inside conversation, specify tactics for safely asserting one's point as well as honestly validating others' points, etc. For well chosen employees, a few days spent working through these tactics via reading, discussions and experiential activities pays huge dividends on your team.
No jerks allowed
It is, however, not just about your team - it's really down to you. Any time you allow a number of individuals to significantly and/or persistently deviate from a major behavioral norm (for example shunning negative conflict to be able to build positive conflict), you've wasted your complete effort. When principled folks your team watch you permit one or two individuals still engage in negative conflict with no consequences, you're toast. If you want to be serious, you simply can't play favorites or shut the door on conflict. browse this site should be clear and respected by all - no jerks allowed. Negative emotions spread like a virus at the office. One lone jerk, permitted to certainly be a jerk when needed, will spoil the morale inside a group quickly.
In short, if you will strongly encourage your direct reports to begin with enforcing the ban on negative conflict, find some resources to assist the complete group build some tried and true conflict management skills, and if you personally will model the proper behaviors by not allowing any jerks to flourish, you will possess made great strides towards realizing the pure power of positive conflict to your organization.
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