Notes

STATUS CHECK
calling no.- 8935970467
cx wants to know when product is delivered
promise date- 16 march, 2020
info given logistic team try to deliver product on or before promise date
self serve
cx agree
that product is OFD plz wait till 7 pm it will be delivered on/before 7 pm
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DELAY IN DELIVERY
calling no.- 7986309066
promise date is 11 march,2020
product not deliver yet
so forwarded the concern
TAT shared
cx agreed
also informed that product is OFD plz wait till 7 pm it will be delivered on/before 7 pm
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DELAY IN SHIPPING
calling no.-9426380948
promise date is 5 march, 2020
product not shipped yet
so forwarded the concern
TAT shared
cx agreed
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RETURN
calling no.- xxxxxx44786
cx wants to return this product
reason of return :- different product received, cx ordered a handel he got a chain
price tag, invoice, brandbox :- yes having
inner-outer packaging :- good
Was outer package tampered? - no
pickup address same :- yes
rvp address confirm
cx wants :- replacement
self serve
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REFUND STATUS ENQUIRY
calling no :- 8639829200
cx wants to know when he get the refund
informed cx that refund already completed by seller
sla date :- 10 Mar 20, 11:37 AM
info share
ARN no provided- 006711518762
cx agree
********
REFUND STATUS:-
Issue:-Customer said that he ordered a product and it got returned. Now he wants to know about the refund status of his product.
Resolution:- Informed to Customer your order refund has been initiated from seller side on __2019, refund SLA is __ 2019, So kindly wait till that date it will be refunded on or before SLA.
ARN shared to customer.
Calling No.
*********
Payment awaiting:-
Calling No.- 8374065626
Issue:- Customer said that he was trying to place an order, but amount
got debited and order could not be not confirmed.
Resolution:- Informed to customer, please wait till 24 hrs, either your order will be confirmed or you will get refund.
info shared
cx agreed
********
DELAY IN DELIVERY:-
Issue:- Cx said that he ordered a product and product promise date was ___2019, however he did not get the product.
Resolution:- Informed to customer, your concern has been sent to team, and they will contact you.
Tat provided to customer.
Alt No.-
Calling No-
*********
Return and cancellation policy:-
Issue:- Customer said that he purchased a product, if there will be any defects in the product, then what will he do?
Resolution:- Informed to customer your product having 10 days replacement policy, if you will face any defects in your product, So you can contact us, if it will be returnable and with in return policy, seller will approve your product return request.
Calling No.
Customer agreed
C sat :- pitched?
**********
Customer not aware about cancellation:-
Calling No.- 7905835905
Customer said that he ordered a product, and he did not get any reason of cancellation, however his order got cancelled. Why?
Resolution:- Informed to customer your order has been cancelled by logistics, due to bulk order/Age beyond limit.
informed cx that if u want the product, you can place new order.
info shared
Customer agreed
C sat :- pitched
**********
Product purchase query:- Specification related issue:-
Issue:- Customer said that he wants to purchase a product and he wants to know about specification related info.
Resolution:- Info given to customer about product specification as per website.
Customer agreed
Self Serve- YES
C sat and RR:- pitched
Calling No.
*********
Product out of stock inquiry:- Product availability:-
Issue:- Customer said that he wants to purchase a product but its showing out of stock, when it will be on stock.
Resolution:- Informed to customer Now this product is out of stock, you can update your email ID under Notify me section. Whenever product will be available in stock you will be notified.
Customer agreed?
C sat and RR:- pitched
Calling No.
**********
Customer wants to reinstate cancelled order:-
Calling No.- 8882853757
Issue:- Customer said that, He cancelled his order, But now he wants to continue same order.
Resolution:- Informed to customer your order already has been returned to seller, Now seller will not be able to continue same order,
You can place a fresh order.
info shared
cx agreed
**********
(Need additional Info >fraud )... FAKE OFFER/FRAUD CALLS.
Calling No.-
Fraud caller No.- 8292440325
Issue:- Customer said that He got a call regarding prize winning for TATA Safari, is it real or fake.
Resolution:- We’re sorry to hear this. Flipkart or its employees will never ask you to disclose confidential information such as passwords, PIN or account details. Whenever an offer/discount/cashback is announced as part of an ongoing sale, its details will be available on our website and app.
We take scamming and spoofing attempts very seriously.
We request you to be aware of scammers operating fraudulent websites and warn you to not click on links shared in spam emails or calls.??
**********
Address change denied.
Customer contacts and requests for address change.
Informed to cx, Your order already ready to ship, Now seller will not be able to change your shipping address.
Calling No.-
**********
OTP NOT RECEIVED.
calling no-
Customer complaints that he wants to change password buthe has not received the OTP.
informed customer that SMS might get delayed by a few minutes due to network issues. Customer can regenerate the code by clicking the 'resend code' option.
cx agreed
*********
CHANGE PASSWORD
calling no- 7409227288
Customer requests to change Flipkart account password. educated the customer to use self serve and change details
cx agreed
**********
BLANK CALL
calling no.-9021523270
no response from cx side hence tagging here
**********
CALL DROP
calling no.-8897088506
cx call disconnected while talking hence tagging here
**********
UNREGISTERED CALLER
calling no.- 9033065477
cx was unable to verify account details
hence tagging here
req cx to call from registered mobile no. or confirm details.
no info shared
cx agreed
**********
CANCEL
calling no.- 7993838684
cx wanted to cancel the order
hence, cancellation req forwarded
Informed customer that order has been cancelled.
**********
CANCEL RETURN
calling no.- 9931726822
cx want to cancel return
hence, cancellation req forwarded.
calling no.- 9582533503
cx want to create return with correct reason.
as return in cancel req state req cx to wait 48 hrs.
info shared
cx agreed
**********
^^^^not received the product, but got delivery confirmation message/email^^^
calling no.- 6001707647
alt no.-
cx said that he did not received the product, but got delivery confirmation message/email.
he also confirmed at the address with his family members, neighbours etc. As paid already, hence, concern forwarded
TAT shared
cx agreed
**********
~~~Wishmaster refused doorstep delivery**++
calling no.- 9265486061
alt no.- 9648121512
cx said that Wishmaster refused doorstep delivery.
WM is calling cx 40 km away from his address.
Hence, concern forwarded
TAT shared
cx agreed