Notes

ISSUE = pickup related
ACTION = tat shared 72 hours // stage select // rl filled
COMM= pickup done but not updated on system // apologies done // ask to wait // cx agree
PICKUP DONE =
PICKUP BY =
PICKUP RECEIPT OR SMS =
PICKUP BOY NAME =
PICKUP BOY NO =

fake remarks given by courier / cx said he did not received any call from courier side //

issue- cx ask about delivery details // Same day OFD
action- apology done // info shared // courier partner name shared // courier boy name and no shared with cx
communication- Same day OFD // ask to wait end of the day // cx agree

ZJ4G



41155410784 reapet call
41233605406 (74013560)
41234734695
74013793
74014020
41242570480
41287486507
41263061785
41310057067 conference call
41180721865
41185933800 ( link throw send req )






now i am sending you one sms on you'r register mobile number you can track you'r order through link
I can understand that you have been inconvenienced.. I would have felt the same way if I were in your place.
do you want to get any more information
When was your order pickup
do you have pickup boy number
Courier boy sent you some confirmation sms after doing the pickup
ok sir i am sending your concern to my team our team will update you in 72 hours
Your call may get disconnected due to no response from your side
courier boy told to cx. remove QC checked from the website after that I will picked the order













01/08/21 = (C) = 3 (score=100.00 %) = 3
02/08/21 = (C) = 9 (d) 4 = 2 cover // (score = 69.00 %) =13
03/08/21 = (C) = 6 (d) 1 = cover // (Score = 85.71%) =7
04/08/21 = ////////////////////week off ///////////////////////////////////////
05/08/21 = (C) = 6 (d) 1 = covered // (Score = 85.71%) = 7
06/08/21 = (C) = 9 (d) 1 =cover (Score = 90.00%) = 10
07/08/21 = (C) = 8 (d) 1 =cover (Score = 88.89%) = 9
08/08/21 = (C) = 6 (d) 3 = 1.5 cover (score = 66.67%) = 9
09/08/21 = (C) =15 (d) 3 = 3 cover (score = 83.25%) = 18
10/08/21 = (C) = 8 (d) 3 = cover (score = 71.73%) = 11
11/08/21 = (C) =10 (d) 1 = cover (score= 90.91 %) = 11
12/08/21 = (C) =14 (d) 2 = cover (score = 87.50%) = 16
13/08/21 = (C) = 6 (d) 6 = 1 COVER ( score = 50.00%) =12
14/08/21 = (C) = 12 (d) 2 COVER (score = 85.71%) =14
15/08/21 = (C) = 10 (d) 1 COVER (score = 90.91%) = 11
16/08/21 = (C)= 8 (d)1 COVER (score = 88.89%) = 9
17/08/21 = (C)= 13 (d) 2 COVER (score =86.67%) = 15
18/08/21 = (C) = 6 (score=100.00%) = 6
19/08/21 = (C) = 15 (d) 2 COVER (score = 88.24%) =17
20/08/21 = (C) = 11 (d) 2 COVER ( score = 84.62%) =13
21/08/21 = (C) = 10 (d)1 (score=90.91%) =11
22/08/21 = (C) = 7 (score=100.00%) = 7 3+13+7+7+10+9+9+18+11+11+16+12+14+11+9+15+6+17+13+11+7+3+10
23/08/21 = (C) = 3 (score=100.00%) = 3
24//08/21= (C) = 8 (d) 2 (score =80.00%) = 10
25/08/21 =
26/08/21 =
27/08/21 =
28/08/21 =
29/08/21 =
30/08/21 =
31/08/21 =

( total survey = 242)
C = 203
D = 39

41253144445 mangulsutra