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Thank you for your time over the call.
We understand your concern about your product for the order 'OD222657542290851000'.
We are sorry for the trouble caused to you.
This was not the kind of experience we would want you to have with us but unfortunately things have turned out this way.
To help you, we have already escalated this to the concerned team and they have started working on this matter. Please be assured that we will get back to you with an update on this by September 09, 2021.
Meanwhile, we request you to cooperate with us while the concerned team is working on it.
We know that we can’t change what has already happened. However, requesting you to look at this as one off situation and we will try our best to avoid such instances.
Also, we see that your email address is not updated on your Flipkart account. Due to this, we are unable to send important updates to you via an email.
Updating your email address is very simple and can be done from our website, Msite or app. Here's how you can do it:
• Log in to your Flipkart account
• On our website, visit 'Account settings', under 'My Profile'
• On the app or Msite, please go to 'My Account' section
• Click 'Update' and enter your new email address
• An OTP will be sent to your new email address or the registered mobile number which will be valid only for 10 minutes from the time it is sent to you. If you're doing it from our app or msite, you've to enter the Flipkart account's password along with the OTP
• Enter it in the text box and click 'Save Changes'
Your email address will get updated and you can continue using your Flipkart account after that.
For other order(s) related support or queries, please contact us here: https://www.flipkart.com/helpcentre
Thank you for being with Flipkart.
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