Notes
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**(PASSWORD)** :- thAEkjP_-?S8Q*'K
1) FRESH DESK :- https://swiggysupport.freshdesk.com/support/login
2) ONE VIEW :- https://oneview.swiggy.com/#
3) GOOGLE SHEET :- https://docs.google.com/forms/d/e/1FAIpQLSdO6zjWxp0RzrP9WdhoIjtlpmltiDceRAuc6F9P3KM4rKpG5w/viewform
----------------------------------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :-As per Dc
IGCC Claims :-
Exception Count :-
-----------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :-As per DC feedback taken
IGCC Claims :-
Exception Count :-
- ---------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :-Issue is reported post 24 hours.
-------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :-Unable to understand the Concern.
--------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :-Customers linked to high abusive users hence only feedback shared.
-------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :-Previous agent already shared feedback with Cx hence shared 02 response
----------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :-Previous agent already processed Refund hence sharing 02
------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :-Cx not have past 5 order count hence not ran DC only feedback shared as per CX history
-----------------------------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :-Cx has less than 5 orders hence unable to run dc but due to no gratification in history issued a coupon of FOODLOVE-RBKYIA for worth INR /-
------------------------------------------------------------------------------------
Ticket ID:-
Issue:-
Item :-
Resolution:- DC over-ridden as per cx issue feedback has been shared.
-------------------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :-invalid image, feedback has been shared.
------------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :-Google image, feedback has been shared.
-----------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :- IGCC issue image time mismatch,feedback has been shared.
-----------------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :-Order already replicated.
----------------------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :-Email sent requesting missing item details.
------------------------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :-Asked for an image to validate the issue.
----------------------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :-As per system recommendation
--------------------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :-Compensation already processed
-------------------------------------------------------------------------------
Ticket ID :-
Issue :-
Item :-
Resolution :-Issue is reported post 5 hours hence shared feedback
--------------------------------------------------------------------------
As per DC feedback taken
Issue is reported post 24 hours.
Compensation already processed
Unable to understand the Concern.
As per DC processed the refund of INR
Asked for an image to validate the issue.
Cx has less than 5 orders hence feedback shared.
As per IGCC new rule sheet processed the refund of INR
IGCC issue image time mismatch hence only feedback shared
Customers linked to high abusive users hence only feedback shared.
As per DC coupon of FOODLOVE-ZFREKK for worth Rs 130 Processed.
As per IGCC new rule sheet coupon of FOODLOVE-ZFREKK for worth Rs 130 Processed.
Issue is reported post 5 hours hence shared feedback
Compensation denied as per cx history.
Previous agent already processed Refund hence sharing 02
Previous agent already shared feedback with Cx hence shared 02 response.
Changed issue type as per VOC and shared only feedback as per DC
Cx not have past 5 order count hence not ran DC only feedback shared as per CX history
First time gratification exception
Cx has less than 5 orders hence unable to run dc but due to no gratification in history issued a coupon of FOODLOVE-RBKYIA for worth INR /-
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