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call connected, inform cx abut refund , shared refund reference number, inform to contact support wth reference number, cx agreed, hnce tagged here
call connected, issue resolved, hnce tagged in appreciation
call connected, inform cx pick up date of replacement, cx agreed, hnce tagged here
As per telephonic conversation, you have confirmed that your issue has been resolved, so we are closing the case from our end
Incident Id - IN21091715484777568987
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