Notes

Opening:-

Hi, Good morning! I am Deepshikha, How can I help you today?

Hi, Good Afternoon! I am Deepshikha, How can I help you today?

Hi, Good Evening! I am Deepshikha, How can I help you today?

Namaskar! Main deepika apki kya sahyata kr skta hu?
Hi, Good Morning! I am Deepshikha, Please share your Order / Suborder / Registered Contact Number, So that I can assist you better!

How are you?:-
I am fine, thank you for asking. I trust you and your family doing well!

Sir mai acche hoon! Asha karte hoon aap or apka pariwar bhe accha or Surakshit hoaga!

Asking Details:-
Please share your Order / Suborder / Registered Contact Number, So that I can assist you better!

Sure I will help you, Please share your Order/Suborder/Registered Contact Number, So that I can assist you!

Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

Bilkul main apki help karugi, Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

Details not correct:-
I am unable to fetch any account from the given details. Please provide the correct details. So I can assist you better.
From you this registered number I can able to check your last order of "Date".

Without sharing any details I can not help you. Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!

Maafi chaungi apke es registered moible number se apke koe bhe order ke details check nahi kar pae rahe hoon. Apse request karungi aap mujhe apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

Order confirming:-
Are you talking about this order?

Kya aap iss order ki baat kar rahe hain?

Thanks for details:-
Thank you for sharing detail with us! Please allow me some time to check the information for you.

Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.

Hold:-
Please give me a moment, I will check it for you.

Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

Hold 2nd:-
I apologize for the delay, I am still working on your concern! Please allow me some more time!

Maafi chahugI, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

Please give me a moment, I will check it for you.

Aap mujhe kuch samay dijiye, taki main apke order ki jankari check kr sku.

OR

I will quickly check the information for you. Kindly allow 2-3 minutes. We appreciate your cooperation here.

Aap 2-3 minute ka samay dijiye taki main apke order ki jankari check ki ja ske. Apke sahyog ki sarahna karte hain.

Assure:-
No need to worry, you will be fully assisted.

Nischint rhe apki puri sahayta ki jayegi.

Un hold:-
We appreciate your patience!

Hum apki patience ka maan krte hai.

Unable to download the images:-
Sir, We are really sorry due to technical limitation, We are unable to fetch the shared screenshot. Therefore, please help us by typing your order details to help you out.

Thanks:-
Thank you for your precious time!

Dhanyawad samay dene ke liye.

There is no need to worry, I've done all possible things and I assure you'll receive your order as soon as possible.
Maafi chahunga apko preshani hui.Aap nishchint rhe apko order ki jldi hi krwayi jayegi.
How are you?

Sir mai acche hoon! Asha karte hoon aap or apka pariwar bhe accha or Surakshit hoaga!

Reminder:-
Just a reminder for you to answer.

kya aap hmare sampark mein hai.

Assistance:-
How may I assist you?

kindly elaborate your concern so I assist you better!
If you have any concern/query related to Snapdeal please share so that I could assist you.
May I know your exact concern please?

Main apki kya help kr skti hu?
Kirpya vistaar mai apna concern btae taki apko jankare de sakun!
Agar aap snapdeal ke sambhandhit koe jaankare chate hain, kirpya mujhe btaen take apko jankare de sakun.
Kya mujhe apka exact concern pta chl sakta hai?

Further Assistance:-
Is there anything else I may assist you with?

Kya iske alawa main apki aur koi sahayta kar sakti hun?

Apology:-
Sir, Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.

Maffi chahungi ki apko etni problem ayi. mene apki complaint regiter krli hai. Main khud apke order or apki complaint per kam krungi or apki problem ko thik krungi jldi se jldi.
or
Maafi chahungi apko preshani hui, apki request register krdi gyi hai. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Closing:-
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!

Mujhe khushi hue ke mai apko jaankare dai paya! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

Issue escalate closing:-
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!

Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

No response closing:-
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!

Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.

Cx want call:-
I would be able to respond to you over the chat only, Would request, If you can share your concern via chat, I will be happy to help you here.

Main apki hr baat ka jwab apko chat per de skti hu, is liye meri apse request hai ki aap mujse chat per baat ker skte hai, apki help krke muje khushi hogi.

Complaint taken;-
Sorry, that you are facing such an issue. I have registered your complaint. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.


Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Complaint highlighted:-
Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.

Maafi chahungi apko preshani hui, apki complaint already register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara highlight kar deya hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Personal details asking:-
I really apologies but we are not authorized to share any personal information .

Maafi cahungi sir apne koe bhe personal details share karne ke anumate nahi hai hamare pass.



UD reshudule:-
The package was undelivered due to some Address Issues and we apologize for the inconvenience caused. We will deliver your order at the earliest. I am rescheduling your delivery it will take a maximum of 24-48 hours to re-attempts for delivery.

Mai apko btana chahugi ki apka order kisi kaarad undelivered hua hai par ap nishshcint rhiye mai apki delivery reschedule kar rhi hu or apko 24 se 48 hours k ander delivery karva di jaayegi.






1 = TAGGING


Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery //// ud mark//
Action Taken – replied on whatsapp
communication- ud mark// FNDR fill// ask to wait 24 to 48 hrs /// info share// // replied on whatsapp
Agent Name-Deepshikha- (CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on whatsapp
communication- OFD// ask to wait till end of day// info share// // replied on whatsapp
Agent Name- Deepshikha- (CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////cx say he didnt recieve the product//
Action Taken – replied on whatsapp
communication- ask to wait 6 WD// pod info share// info share// // replied on whatsapp
Agent Name- Deepshikha- (CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want urgent delivery ////
Action Taken – replied on whatsapp
communication- info share about that // replied on whatsapp
Agent Name- Deepshikha- (CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on whatsapp
communication- info share about that // replied on whatsapp
Agent Name- Deepshikha- (CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on whatsapp
communication- info share about that // replied on whatsapp
Agent Name- Deepshikha- (CSPL-WHATSAPP)
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Whatsapp Chat ID –
Cust Concern – cx want to cancel his order //
Action Taken – replied on whatsapp
communication- shipped// ask to refuse on door stepp // replied on whatsapp
Agent Name- Deepshikha- (CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want to cancel his order //
Action Taken – replied on whatsapp
communication- info share about that //replied on whatsapp
Agent Name- Deepshikha- (CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want to cancel his order //
Action Taken – replied on whatsapp
communication- info share about that// /replied on whatsapp
Agent Name- Deepshikha- (CSPL-WHATSAPP)
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Whatsapp Chat ID –
Cust Concern – cx want to know about refund//
Action Taken – replied on whatsapp
communication- initiate/// UTR sharee// ask to wait// info share// replied on whatsapp
Agent Name-Deepshikha-(CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want return product// cx say
Action Taken – replied on whatsapp
communication- ask to wait 24 hours to 48 for update// info share// replied on whatsapp
Agent Name- Deepshikha- (CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want to now about pickup//
Action Taken – replied on whatsapp
communication- ask to wait 2-3 day// info share// replied on whatsapp
Agent Name- Deepshikha- (CSPL-WHATSAPP)
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Whatsapp Chat ID -
Cust Concern – cx want to know why his order cancl//
Action Taken – replied on whatsapp
communication- info share// /replied on whatsapp
Agent Name- Deepshikha- (CSPL-WHATSAPP)
---------------------------------------------------------------------------------------------------------------------------------------------

Whatsapp Chat ID –
Cust Concern – cx want to chng address//
Action Taken – replied on whatsapp
communication- info share// /replied on whatsapp
Agent Name- Deepshikha- (CSPL-WHATSAPP)
----------------------------------------------------------------------------------------------------------------------------------------

Whatsapp Chat ID –
Cust Concern – cx get fraud caLL//
Action Taken – replied on whatsapp
communication- info share// ask to avoid//replied on whatsapp
Agent Name-Deepshikha- (CSPL-WHATSAPP)
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Whatsapp Chat ID –
Cust Concern – cx has product related query//
Action Taken – replied on whatsapp
communication- info share// /replied on whatsapp
Agent Name- Deepshikha- (CSPL-WHATSAPP)