Notes

*Opening lines:
Hi Karan, thank you for contacting Walmart. How may I assist you today?
I understand that you had received a damage product.
I am sorry for the trouble you had gone through.
I am sorry that you had received a damage product.
I am sorry you have to deal with this problem.
Let me check the details for you. It will just take a minute or two.
I am sorry to let you know that the delivery of your product has been delayed due to unforeseen carrier related issues.
I am sorry about the damage you are experiencing with the product ‘’.
I see you have mentioned that you want to know the payment types.
May I place your chat on hold for two minutes while I check the details for you?
May I place your chat on hold for two minutes while I am checking your order?
Please allow me a minute or two to go through the conversation so that I can assist you accordingly.
Please allow me a minute or two so that I can assist you accordingly.
Thank you for waiting.
Thank you for contacting Walmart.
Have a great day!
Have a great weekend ahead.
If you still need assistance, please remember that you can visit the Help Center on Walmart.com for answers to many types of concerns.
Is there anything else apart from this I can help you with?
Let me know if there are any other questions or anything else I can do for you today?
My pleasure! It was great assisting you today! Thanks for your patience and understanding. I’ll close the chat now. Please if you need further assistance don’t hesitate on reaching us back or call us at: 1-8009666546. Thanks for choosing Walmart.com I really wish you the best and have a great rest of the day!
Walmart toll free customer care number is 1-800-966-6546.
[email protected]

Return:
May I process the replacement or refund for this product?
Thank you for the confirmation.
Thanks for the kind words. Always happy to help!
Thank you for your feedback, Karan. It'll definitely motivate us to keep doing a great job.
That made my day! It was a pleasure helping you today.

*CANCELLATION lines:
I can gladly help you with it but be informed that it is an attempt to cancel and not a confirmed cancellation.
I have placed the request for cancellation if it confirms, you will receive a cancellation email.
If it doesn’t, you can return the item or refuse the shipment on delivery.

*Complaints line:
I request you to please maintain the trust you have placed in us.
I have noted your feedback with the assurance that such instance does not take place again.
I've noted this down and will make sure appropriate feedback is shared with the team so that you do not experience this next time around.
I can understand your feeling. I would have felt the same way if I was at your place.
Your kind understanding in this regards will be highly appreciated.
I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.
I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.
I understand your experience so far has not been a pleasant one.
Please be assured the team will try to fix this as soon as possible.
It's nice talking to you and my pleasure assisting such a co-operative and understanding person like you.
You are a valuable customer and your happiness is what we are working for.
You can be certain that your details are safe and you can continue to shop with confidence.
*Order status delivered showing but product is not delivered:
I am sorry you did not receive your order. Our records show your order arrived and that someone signed for it.
Please check with anyone you know who may have accepted the delivery.
If you still cannot find it, you may either contact the carrier or dispute the charges with your financial institution.
Packages sometimes change hands from a carrier like FedEx or UPS to the local U.S. Postal Service (USPS).
When this happens, it may show as delivered, but USPS may need time to deliver it to you.

*COLORS:
*Pickup and Delivery orders banner Dark Blue in color(Beta version).

*Ship orders from Walmart Warehouse banner is in Light Blue color.
*Light green banner is for pickup and delivery from the old version.
*Marketplace orders banner is in teal color.

Payments:

EBT
Debit cards
Credit cards
Gift cards
Capital One Walmart Credit Cards
PayPal
Affirm

I would like to inform Walmart will accept credit/debit, gift card and EBT type of payment modes.

If you are looking to place an order for an item it will show in the website whether it was sold and ship by Walmart or from any third party seller.

Order status showing delivered but not received by the cx:

If the tracking details show your package was delivered and you can't locate it, please wait two full days (excluding Sundays and holidays) for the package to arrive.

However, I request you to check around your home and asking your neighbors if they may have received it for you.

If after that time you still haven't received it, reach out to us after 8 p.m. local time on the second day and we'll be happy to help.