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Whatsapp Chat ID –
Cust Concern – cx asked about order status///ud marked
Action Taken – replied on whatsapp
Communication – ask him to wait 24-48 hours//apology done// fndr filled//info shared // cx agree
////******UD FNDER NOT FILLED******/////
Whatsapp Chat ID –
Cust Concern – cx asked about order status///ud marked
Action Taken – replied on whatsapp
Communication – ask him to wait 24-48 hours//apology done// fndr not filled//info shared // cx agree
/////*******OFD******//////
Whatsapp Chat ID –
Cust Concern – cx wants to know about order status
Action Taken – replied on whatsapp
Communication – ofd today//assurance given//info shared// cx agreed
/////*********SHIPPED*********/////
Whatsapp Chat ID –
Cust Concern – cx wants to know about order status
Action Taken – replied on whatsapp
Communication – DDR share//shipped//assurance given//info shared// cx agreed
/////*********ORDER LATE*********/////
Whatsapp Chat ID –
Cust Concern – cx wants to know about order status
Action Taken – replied on whatsapp
Communication –apology done//asap//shipped//assurance given//info shared// cx agreed
/////*********STUCK ORDER*********/////
Whatsapp Chat ID –
Cust Concern – cx wants to know about order status
Action Taken – replied on whatsapp
Communication –apology done//24-48 hrs//assurance given//info shared// cx agreed
/////*********NON-SHIPPED*********/////
Whatsapp Chat ID –
Cust Concern – cx wants to know about order status
Action Taken – replied on whatsapp
Communication – DDR share//non-shipped//assurance given//info shared// cx agreed
/////*********URGENT*********/////
Whatsapp Chat ID –
Cust Concern – cx wants order urgently
Action Taken – replied on whatsapp
Communication – DDR share//assurance given//info shared// cx agreed
/////**********PRICE*********/////
Whatsapp Chat ID –
Cust Concern – cx asked about order price
Action Taken – replied on whatsapp
Communication – info shared to cx as per price breakup //info shared//cx agreed
////*******INFORMATION ON ORDER*********////
Whatsapp Chat ID –
Cust Concern – cx asked about order
Action Taken – replied on whatsapp
Communication – info shared to cx //info shared//cx agreed
////********PDWP*******/////
Whatsapp Chat ID –
Cust Concern – cx asked about order status//cx did not receive//PDWP
Action Taken – replied on whatsapp
Communication – 6 days//assurance and apology done//info shared// cx agreed
////********PDWP COD*******/////
Whatsapp Chat ID –
Cust Concern – cx asked about order status//cx did not receive//PDWP
Action Taken – replied on whatsapp
Communication – COD//place a new order//assurance and apology done//info shared// cx agreed
////*******CANCEL********/////
Whatsapp Chat ID –
Cust Concern – cx wants to cancel the order
Action Taken – replied on whatsapp
Communication – info shared //ask him to wait 24-48 hours//cx agree
////*******CANCEL at PACKED********/////
Whatsapp Chat ID –
Cust Concern – cx wants to cancel the order
Action Taken – replied on whatsapp
Communication – info shared //ask him to wait 24-48 hours//refuse at door step//cx agree
////********NON-CANCEL********////
Whatsapp Chat ID –
Cust Concern – cx wants to cancel the order
Action Taken – replied on whatsapp
Communication – order is not in cancellation stage //ask him to refuse at door steps//info shared//cx agree
////*********RETURN QUALITY********/////
Whatsapp Chat ID –
Cust Concern – cx have quality issue with product
Action Taken – replied on whatsapp
Communication – info shared//apology done//cx agree
////*********WRONG PRODUCT********/////
Whatsapp Chat ID –
Cust Concern – cx have received wrong product
Action Taken – replied on whatsapp
Communication – info shared//apology done//cx agree
////*********SHIPPED TOGETHER********/////
Whatsapp Chat ID –
Cust Concern – cx have received 1 product//ordered 2
Action Taken – replied on whatsapp
Communication – info shared//apology done//24-48 hrs//cx agree
////*********RETURN********/////
Whatsapp Chat ID –
Cust Concern – cx have received non working product
Action Taken – replied on whatsapp
Communication – info shared//apology done//cx agree
////*********WARRANTY********/////
Whatsapp Chat ID –
Cust Concern – cx have said product stops working
Action Taken – replied on whatsapp
Communication – info shared//apology done//24-48 hrs//cx agree
////*******PICKUP********////
Whatsapp Chat ID –
Cust Concern – cx asked about order pickup
Action Taken – replied on whatsapp
Communication - OFP today// assurance and apology done // info shared// cx agree
/////*********PICKUP RESCHEDULED*********/////
Whatsapp Chat ID –
Cust Concern – cx asked about order pickup
Action Taken – replied on whatsapp
Communication – 2-3 days//RL filled//apology and assurance done //info shared//cx agreed
/////*********PICKED UP ALREADY*********/////
Whatsapp Chat ID –
Cust Concern – cx said already picked up product
Action Taken – replied on whatsapp
Communication –72 hrs//RL filled//apology and assurance done //info shared//cx agreed
////********BANK DETAILS*********/////
Whatsapp Chat ID –
Cust Concern – cx asked about order refund
Action Taken – replied on whatsapp
Communication – share bank details on help ID//24- 48 hours//apology and assurance done //info shared//cx agreed
////*******address changed********/////
Whatsapp Chat ID –
Cust Concern – cx wants to change the address
Action Taken – replied on whatsapp
Communication – changed//apology given//info shared// cx agree
////*******address number changed********/////
Whatsapp Chat ID –
Cust Concern – cx wants to add or change the number
Action Taken – replied on whatsapp
Communication –added in the address//apology given//info shared// cx agree
////*******address not changed********/////
Whatsapp Chat ID –
Cust Concern – cx wants to change the address
Action Taken – replied on whatsapp
Communication – not changed//apology given//info shared// cx agree
////*******Why cancelled********/////
Whatsapp Chat ID –
Cust Concern –cx asked about order //why cancelled
Action Taken – replied on whatsapp
Communication – technical issue//place a new order//apology done //info shared//cx agreed
////*******RTO********/////
Whatsapp Chat ID –
Cust Concern –cx asked about order status
Action Taken – replied on whatsapp
Communication – RTO//place a new order//apology done //info shared//cx agreed
////*******FRAUD*********////
Whatsapp Chat ID –
Cust Concern – Lucky Draw Call/Scam received by Customer
Action Taken – replied on whatsapp
Communication – apology done//fake //info shared//cx agreed
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