Notes

15- Re-attamped request
calling number -
allternate number-
cx want to know about his product ( ) which is undelivered marked so raised reattamped req
note :-
cx agree
16-payment failed
calling number -
cx want to know about his product payment is deduct but order is not confirm so
info share to cx your payment is failed so pl contact with your respected bank Inform
customers that the refund has been processed and the amount will be credited to their
bank account within 8 business days
cx agree
17-ALL READY CREATE RETURN AND CASE ASSIGN TO FRM
calling number-
allternate number-
cx create allready return his product and case assign to frm team, so updated case and tat share to cx
pl wait on or before ( ) , team will contact with u
cx agree
18- return status
calling number-
cx want to know about his product return pick up time
so info share to cx your product pick up promice date on or before ( )
when your product pick up is done then your bal will be refuned ( ) in back to source
cx agree
19- Area pin code service
calling number -
cx want to know about his product ( )
when i purched this or any item so my area pin code ()
which here Currently out of stock in this area.
so info share to cx its depend on seller or area pin code as per details
cx agree
20-if cx want to exchange product specifications
calling number -
CX WANT TO RETURN THIS PRODUCT AND WANT PURCHASED ANY OTHER PRODUCT SO INFO SHARE TO CX IT IS NOT POSSIBLE WITH APPOLOGISE IF U FACING ANY ISSUE IN THIS PRODUCT SO U CAN REPLACE THIS PRODUCT WITH IN 10 DAYS
21- return approval
cancellation return policy
calling number -
cx want to know about his product
which is camara issue and display light issue
so info share to cx i want told u some trouble shoot step but cx dont hav this phone right now
so info share to cx when u have that phone then raise call me back req then we told u troubleshoot step fr
approve your return req
cx agree
22-SERVICE CENTER ENQUIRY
calling number -
cx want to know about his product ( )
so repalce ment warranty is over so info given to cx service center details
cx agree
23- blacklist account
calling number -
cx account blacklist so info share to cx pl revert on that link which u have recive after this call
cx agree
24-unable to place cod order
calling number -
cx unable to place order cod so info share to cx this option avalible depend on seller or area pin code so info share to cx pl try after some time and this time which payment mode avalible right now u can choose payment mode those r options
cx agree
25- unable to loggin flipkart account otp related issuess
calling number -
allternate number-
cx unable to loggin his flipkart account so info cx said when i recive otp then i submitted otp but not loggin
and showing error pl contact cust care
so raised complaint
tat share
26-wishmaster denied to door step delivery
calling number -
cx said wishmaster denied to deliver her product her door step wishmaster said to cx pl come to out of house means some distance so cx said when i insist today then he come and deliver my product on my door step so most of the time he denied to deliver my product on my door step
27- unregistered caller
calling number -
cx product details or account number is not confirmed
so req pl confirm details then raise call me back req again
cx agree
1- Status check
Calling Number:-
Cx want to information about his order and delivery related
Inform to customer your order will be deliver on your address by logistic team on or before of promises date
Subscribe and self serve
Cx Agree
Calling Number:-
Cx want to information about his order and delivery related
Inform to customer wait for Next 1 Business day your order will be deliver on your address by logistic team
Subscribe and self serve
Cx Agree
Cx want to information about his order and delivery related
Inform to customer your order will be 7pm on your address by logistic team on or before of promises date ( -Out for delivery)
Subscribe and self serve
Cx Agree
2- Delay in Delivery
Calling Number:-
Allternate number :-
Cx want to know about his product ( )
which is not deliver on his promice date ( )
which is breached so raised complaint and share tat,cx agree
** DELAY IN DELIVERY ADD NOTES
Calling number:-
Allternate number :-
Cx want to know about his product ( )
product dilevery promice date is ( )
but not delivered and check details
allready raised delay in delivery case so updated and and tat share to cx pl wait on or before ( )
concern team will contact with u ,cx agree
3 -Account reactivation Issue
Calling number:-
Cx want to know about Account reactivation and Account Marge
Inform to customer Account reactivation and Account Marge
Cx Agree
4- Deferred cashback
Calling number:-
Cx want to know about 5% HDFC cashback (Deferred cashback) related
Inform to customer about 5% HDFC cashback and terms & Condition
Cx Agree
5- Not aware of cancellation
cx want to know reason about his product
cancellation reason so info share to cx your order was cancelled by the seller
they can only fulfill orders for a limited quantity of this item.
Cx Agree
6-custmer return /refund
calling number -
allternate number -
Primary number-
packaging manner - confirm
inner packing - seal
outer packing - seal
price tag - avalible
brand box- avalible
invoice bill-avalible
rvp address-
cx issue -
cx want -
self serve
tat share
7- REFUND STATUS
Clling number :-
Cx want to know about refund related ( )
Inform to customer your amount is initiate by seller ( )completed end
and in your bank ac reflect time ammount on or before
so pl check your bank details and coordinate with your bank
SMS send about refund related to customer-Mandatory If customer coming Before of 9PM
Cx Agree
8- Re-initiated related
Calling Number:-
Cx want to know about can you place my previous order
I would like to inform you i don't have right to Re-initiated your order
So that if you want that order you need to place a new order
Cx Agree
9- Payment Awaiting
Calling number:-
Cx want to know about Payment related
Inform to customer you need to wait for 24 hour might be your order is Approved by the seller
In case your order is place on flipkart so that amount is back to source
Cx Agree
10- EGV Related
Calling number:
Cx want to know about How to use/redeem EGV
Inform to cx How to use/redeem EGV
Cx Agree
11- Instant discount related-sale offer
Calling Number:-
Cx want to know about 10% Instant Discount on ICICI Bank Credit and Debit Cards
Inform to cx about 10% Instant Discount on ICICI Bank Credit and Debit Cards
12- DEBIT CARD EMI ELEGIBILITY
cx want to know about PURCHASE
so info share pl check elegibility DCEMI 57575 SEND
THEN IF U R ELEGIBLE AND NOT DO PAY BY DEBIT CARD WITH EMI
CX AGREE
13- REPLACEMENT WARRANTY BREACHED AND /CX WANT TO TALK SENIOR
cx want to replacement this product
but replacemant warranty is breached
so info share pl contact service center
cx want talk to senior i allready said to cx they will provoide u same information
but he want to talk seniors
cx agree
14- if resolution date breached
cx facing his REGARDING HIS PRODUCT and complaint allready raised
and resolution date is ( )which is breached so
updated issue and give tat share to cx pl wait on or before 24 -48 hr
team allready work on this issue and team will cordinate with u and provoide u better resolution
cx agree