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(OPENING)
Hi, Good Morning! I am Rakesh! How may I help you today?
Hi, Good Afternoon! I am Rakesh! How may I help you today?
Hi, Good Evening! I am Akshay! How may I help you today?

Namaskar! Main Akshay apki aaj kya sahyata kr skta hu?
(ASKING DETAILS)
Sure, I will help you with your concern. Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
Bilkul main apki help karuga, Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!
Without sharing any details I can not help you. Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!
Maafi chahunga bina details se main apki help nahi kar pauga, Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

I request you please provide me the order id of the product.

May I know the order name or the order ID which you are asking about?

I am unable to fetch any account from the given details. Please provide the correct details.
May I know your registered mobile number?

How may I assist you?
Main apki kya sahayta kr skta hu ?

No need to worry, you will be fully assisted.
Nischint rahe apki puri sahayta ki jayegi.

kindly elaborate on your concern so I assist you better!
Kirpya vistaar mai apna concern btae taki apko jankare de sakun!
May I know your exact concern, please?
Kya mai apka exact concern pta chl sakta hai?

(AFTER TAKING DETAILS)
Thank you for sharing detail with us! Please allow me some time to check the information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.

(ORDER CONFIRMATION)
Are you talking about this order?
Kya aap iss order ki baat kar rahe hain?

(AFTER ORDER CONFIRM)
Thanks for confirming your order.
Order confirm krne ke liye aapka dhanyawad.

(HOLD 1)
Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.
(HOLD 2)
I apologize for the delay, I am still working on your concern! Please allow me some more time!
Maafi chahuga, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

I will quickly check the information for you. Kindly allow 2-3 minutes. We appreciate your cooperation here.
Aap 2-3 minute ka samay dijiye taki main apke order ki jankari check ki ja ske. Apke sahyog ki sarahna karte hain.
(UNHOLD)
We appreciate your patience!
Hum apki patience ka maan krte hai.
Thank you for your precious time!
Dhanyawad samay dene ke liye.

(ABUSE)
Meri apse request hai professional bhasha ka paryog kre nahi to majburan mujhe ye batcheet yahi samapt karni padegi.
Sir, I request you to please use professional language otherwise I have to close your chat.

(FURTHER ASSISTANCE)
Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakta hun?

(REMINDER)
Just a reminder for you to answer.
Ye apke jawab dene ke liye ek reminder hai.

(Glad closing)
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day
(CLOSING)
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Mujhe khushi hue ke mai apko jaankare dai paya! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.
(INCONVENIENCE CLOSING)
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.
(NO RESPONSE CLOSING)
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.

(Cx have no issue that time closing)
Thank you for chatting with us. You may contact us again for Snapdeal related queries, feel free to reply to us, we assure you that we will assist you better. Stay safe, and have a good day!
(Cx want to call)
Sir, I would be able to respond to you over the chat only, Would request, If you can share your concern via chat, I will be happy to help you here.
(CALL BACK)
Sir, I would be able to respond to you over to chat only, I would like to request if you can share your concern via chat. I will be happy to help here.
Main aapase keval chait karane ke lie pratikriya de paoonga, main aapase anurodh karana chaahoonga yadi aap chait ke maadhyam se apanee chinta saajha kar sakate hain. mujhe yahaan madad karane mein khushee hogee.

Sir, If you want you can also contact our support team on 9212692126 for any queries related to snapdeal and our team will defiantly provide you with the best possible resolution. You can also choose the call me now option in my order section.

Agar aap call pai baat karna chahtae hai to ye hmara customer care number hai 9212692126. Aap es par saport teem se sampark kar sakate hain aur hamaaree teem aapako sabase achchha sambhav sankalp pradaan karegee. Ya aap my order section mai jakai call me now ka option select kar saktai hai hmari team ki taraf sai aapko call ajayegi.

(PRICE PROTECTION)
If the price is showing less to you of the same product which you have placed, then do not worry, you can claim that difference amount. I request you to please send us a mail at [email protected] by adding 'Price Protection' in the subject of the mail and you have to share the order ID and the Screenshot/Image of the same product with the selling price.
Once you shared the mail, our team will revert back to you within 24 hours.

(PRICE PROTECTION IN HINDI)
Agar apko same product ka price kam show ho rha hai jo apne place kiya hai, toh aap nishchint rhe aap ise claim kr skte hai. Apse request krunga ki aap [email protected] par ek mail kre jiske subject me 'Price Protection' mention kre aur mail me us product ka order ID aur sath me usi product ka Screenshot/Image selling price ke sath humein share kre. Jese hi aap mail share krenge, hmari team apko 24 hours me revert back kregi.

(Complaint taken)
Sorry, that you are facing such an issue. I have registered your complaint. Within 24-48 hours our team will update you regarding your complaint.
(Complaint highlighted)
Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint.
(Personal details asking)
I really apologize but we are not authorized to share any personal information.
Maafi cahunga sir apne koe bhe personal details share karne ke anumate nahi hai hamare pass.

(Visit website//application)
I request you to please visit our website/App there all products are available with price and full description.
(Address Verification)
(If MFG is not created yet )
Sir/ma'am, I can surely help you with this, Can you please share your new address & phone number.
(Once shared)
Just allow me a moment so that I can make the required changes.
(IF changed)
I have successfully updated your address or number.
(If MFG created but not shipped)
Sir/ma'am, I am really sorry, your item is already packed & ready to be shipped. No changes can be made now.
If your new address is nearby to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.
(If MFG created & shipped)
Sir/ma'am, I am really sorry, your item is already shipped & it is with the courier. No changes can be made now.
If your new address is nearby to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.


"We are unable to change the name and address details for your order as it has already shipped.
(Where is my order)
(Product not shipped (within PDD)
Sir, Your product will be shipped soon and you will get an update via Email & SMS.
(Order late-delay in dispatch (within pdd)
Sir, Your product is slightly delayed in shipping but no need to worry, I will work hard to ensure it reaches you on or before the "Delivery Date" as promised.
Also, I am taking your complaint regarding this, our team will update you within the next 24-48 hours regarding your complaint and order status.
(Order late-stuck at courier (outside pdd)
Sir, I can see that the delivery of your order has been delayed. We apologies for the inconvenience caused here. We are working round the clock to deliver the same at the earliest.
Also, I am taking your complaint regarding this, our team will update you within the next 24-48 hours regarding your complaint and order status.
(Exact date)
Sir Mam, I can't commit the exact date of product delivery but our team is working hard to deliver your product at the earliest!
We will share a timely update with you over the email/SMS!
Sir Mam, Apko koi exact date ki commitment ni kr payenge. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ke delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara eske regarding update karenge.
(OFD (out for delivery)
Sir, I can see your product is "Out for Delivery" now and you will shortly receive a call from the courier team. You will get delivery on and before 6 pm.
(UD (undelivered orders)
(Reason any delivery attempts confirmation)
Sir, I can see here that delivery could not be completed due to <UD reason>.
Please confirm, did you receive any call for delivery on <UD Date>.
(Delivery Rescheduled)
We apologize for the inconvenience caused. We will deliver your order at the earliest. I am rescheduling your order delivery and with the next 24-48 hours same will be attempted.
(UD(Other Issue)( Miss/shipper delay)
Sir, The package was undelivered due to some unknown courier issues and we apologize for the inconvenience caused. We will deliver your order at the earliest for same our team will update you within next 24-48 hours.
You can also track your order by clicking here https://m.snapdeal.com/myorders.
(UD ODA (out of delivery area)
I apologize, but we are unable to deliver your order, as your order is out of the delivery area, which means your order is in your city but, our courier partner is unable to deliver your item to your specific address so, I request you to please co-operate with us this time and do self-pickup your product from your nearest "courier center name"
(Below mentioned are courier details:)
Courier Name :
AWB Number :
Courier Contact Number :
Courier Website :
(RTO (return to origin)(COD)
Sir, We apologize as we were not able to deliver your order even after multiple attempts.
OR
Sir, We apologize as we were not able to deliver your order due to some technical issue.
(RTO (return to origin)(Prepaid)
Sir, We apologize as we were not able to deliver your order even after multiple attempts.
A refund of Rs."xx" has been initiated and it will be credited to your bank account by the "estimated refund date"
OR
Sir, We apologize as we were not able to deliver your order due to some technical issue.
A refund of Rs."xx" has been initiated and it will be credited to your bank account by the "estimated refund date"



(RTO (return to origin)(Prepaid refund not initiated)
Sir, We apologize as we were not able to deliver your order even after multiple attempts.
We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.
OR
Sir, We apologize as we were not able to deliver your order due to some technical issue.
We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.
(Cancellation:)
Want to Cancel - Asking Reason
Sorry to hear that, you want to cancel this order.
May, I know the reason for the cancellation, as this is one of our best-selling items & I am sure you will like it.

(Want to Cancel - Within Cancellation Period)
I will cancel this order for you. Please give me a moment.

(Want to Cancel - Cancelled by Us)
Sir, As requested by you, Your order has been canceled. Would like to see you again shopping with us!

(Want to Cancel - Cancelled by Us prepaid)
Sir, As requested by you, Your order has been canceled. We have initiated a refund of Rs. XX to your card/account. It will be credited within 7-10 business days.
Would like to see you again shopping with us!
OR
Sir, As requested by you, Your order has been canceled. We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.
Would like to see you again shopping with us!
(Cancellable Stage but Unable to Cancel COD)
Sir, We have taken your request for cancellation and we will notify you via SMS/email within the next 24 to 48 hours with the latest update on this request.
(Cancellable Stage but Unable to Cancel Prepaid)
Sir, We have taken your request for cancellation and we will notify you via SMS/email within the next 24 to 48 hours regarding cancellation confirmation and refund initiation. once the amount will initiate it will be credited within 7-10 business days.
(Want to Cancel - Not Cancellable Stage COD)
Sir/Madam, Your product has already been dispatched, however, I am taking the cancellation request. In case, the courier team tries to deliver the product, please refuse the delivery.
(Want to Cancel - Not Cancellable Stage Prepaid)
Sir/Madam, Your product has already been dispatched, however, I am taking the cancellation request. In case, the courier team tries to deliver the product, please refuse the delivery.
Once you refuse, we might take up to 6 business days to initiate your refund. The amount will be credited to your card/account within 7-10 business days after initiation.
(Want to cancel due to delay in delivery)
Sir, We have a 100% Track record to deliver the item before promised delivery date! Would request you to allow us some more time to deliver your product.
(Why was my order canceled (COD)
Sir, As checked your order got canceled due to <cancellation reason>
I am sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.
(Why was my order canceled (Prepaid)
Sir, As checked your order got canceled due to <cancellation reason>. We have initiated a refund of Rs. XX to your card/account. It will be credited within 7-10 business days.
I am sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.
OR
Sir, As checked your order got canceled due to <cancellation reason>. We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.
I am sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.


(If cx want some order again and order is available.)
As I have checked that the product is available on our website and application, you can place an order for yourself.
(If cx want some order again and order is sold out or out of stock.)
Sir, as I can check order is sold out/out of stock, but I have mentioned your mail Id here so once the product will be live on the order website, you will get notification on a priority basis.
(Refund replacement follows for cancellation.)
Sir, I can see your order has been canceled and a refund has also been initiated on DD-MM-YY which usually takes a maximum of 7 to 10 days to credit in your account post-initiation.
(Failed transaction(Fresh case)
Sir, As I can see your payment for placing the order was unsuccessful. In case the amount is debited from your account then it will be credited back within 72 hours.
Please rest assured.
(Failed transaction(Escalated case)
Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve it at the earliest.
Note:- Select stage (Escalated to refund team)

(PDWP(product delivered to the wrong place)

(First conversation)
Sir, I can see your order is showing delivered on DD-MM-YY. Would request you to check once with your family/neighbors/office mailroom as they may have accepted the package in your absence/on your behalf.

(Complaint taken(Prepaid)
We apologies for the inconvenience caused to you. I have registered your Complaint. Our team will share the proof of delivery with you once we get it from our courier partner within a maximum of 6 days. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.

(Complaint taken(COD)
We apologies for the inconvenience caused to you. I have registered your request. our team will look into the matter. Meanwhile, you can place another order.

(PDWP (Re-Investigation)
Sir, our team is doing a re-investigation on your case, We will update you regarding this within 7-10 working days, meanwhile, I assure you that your refund is secure under the trust pay policy.
We apologies for the inconvenience caused to you. Rest I will personally take care of it so that you will get a resolution as soon as possible.

(Return/replacement)
Will you please tell me what problem you are facing regarding the product so that I will register your complaint.
I will register your complaint regarding this will you please tell me you want a replacement or refund of this item?
Sorry but replacement is not available for this product.
I have taken your return/replacement complaint regarding this order, and your order will be picked up in the next 2-3 days from the "courier name" partner. I apologies that you have faced this issue.
I have taken your return/replacement complaint regarding this order, team will update you regarding this complaint within 24-48 hours. I apologies that you have faced this issue

(Pickup scenarios)

(Confirmation of pickup)
Will you please tell me the pickup of your item is done or not?

(OUT FOR PICKUP)
Main dekh sakata hoon ki hmare courier partner abhi pickup ke liye nikle hue hai aur aapko jald hee courier teem se ek call praapt hoga. kripya nishchint rahen or Apse request kruga ap aj din smapt hone tak ka wait kare hmari puri koshish hai apka order ka pickup jld se jld kraya jaye.

(PICKUP REASON)
Jesa ke check kar pa raha hoon apke product ka Pickup abhi tak nahi ho paya hai maafi chahunga apko preshani hui, apka product <REASON> ke Pickup karan nhi ho paya hai ap mujhe confirm kraye kya apko <date> ko koe call aai thi Pickup ke regarding.

(PICKUP)
Maafi chahunga apko preshani hui.
Apka concern update kar deya gya hai, aana wale 2-3 din ke andr puri kosis rhegi apke order ka pickup jald se jld kraya jaye.

Mai apko btana chahunga mai apki return request reschedule kar rha hu or apka 2 se 3 din mai pickup ho jaayega.


(Pickup failure)
Sir, As I can see here, it is updated as pickup could not be completed due to <Pickup failure reason>, so could you please confirm for me, did you receive any call for pickup on <RLCW date>.

(Pickup failure 2)
Thank you for confirming. Please allow me a moment, so that I will update your concern and try to get your item picked up as soon as possible.
I have updated your concern and be assured the pickup will be reattempted within 2-3 days. I am really sorry about the inconvenience caused and I ensure this will not happen again.

(Pickup SCHD)
Sir, As I can see here, the pickup of your item has been schedule and it will be picked up within a maximum of 2-3 days.

(Pickup OFP)
Sir, As I can see here, our courier partner is out for pickup and your item will be picked up today. Rest assured our pickup boy will call you once he reaches your destination.

(Pickup APUC)
Sir, I understand that your item is already picked, could you please confirm the pickup date and if you have any pickup receipt and SMS. Also, I request you to please share the pickup boy's number.

(APUC(Complaint taken)
I have updated your concern, our team will update you regarding this within the next 72 hours.

(PUC/QC Process)
Sir, I can see your product is picked and it usually takes 7-8 days post pickup to be delivered at our Warehouse for Quality checks after successful quality check your refund/replacement will initiate from our end within 24-48 hours.

(PUC/QC Process doorstep)
Once your order will be picked up, on doorsteps, a quality check will take place after successful quality check your refund/replacement will initiate from our end within 24-48 hours.

(Refund)

(If within TAT)
I have checked the details and your refund was initiated on <date> by us and banks usually take around (Refund TAT) to reflect the amount in your account.
Don't worry sir/ma'am, your refund will reflect in your account soon.

(If outside TAT )
I have checked the details and your refund was initiated on <date> by us. I am really sorry that you did not get the refund till now. I would request you to please get in touch with your Bank and share this reference number <Ref #>.
And I request you to please share your bank statement in PDF form, for the same I am sending you a mail I request you to please share the bank statement on that mail.

(NEFT not present)
As I can check that your refund is not initiated from our end because your account details are not present here, So I request you to please share your bank details with us, for that I am sending you mail, please reply on that mail with the account details.

(Empty Parcel)
(Below 500)
Sir, We need your cooperation in thoroughly investigating this matter. Therefore, we request you to allow us a maximum of 7 days for a detailed investigation.
Please accept our apology for the inconvenience.

(Above 500)
Sir, We need your cooperation in thoroughly investigating this matter. Request you to duly fill and sign the undertaking form which is sent to you over your Registered Email ID and send back to us. After that, we will update after investigation within the next 7 days
We are sorry for the inconvenience and will get back to you asap!

(CATP(Complaint against trust pay policy)
Sir, I apologize we cannot accept the return request of "Product Name" since the item was delivered on DD-MM-YY and the 7-day window to return the item has expired.

(Extra assurance)
I’m sorry to hear you are having these problems. We will get this resolved as quickly as possible.

I will make sure that this should be your first and last bad experience with us and you won't face such a problem in the future. I really apologize that you are experiencing this problem.

Your concern is justified and, I understand how you are feeling right now. But be assured I will definitely help you regarding this. Your chat landed on me so, now is my responsibility to help you.

I can understand that you are waiting for a long for the resolution, I appreciate your patience, please allow me the requested time we will get back to you with a resolution as soon as possible.

I know that there has been a delay but please be assured that we are working hard to get your item to you at the earliest.

I know that there has been a delay but please be assured that we are working hard to pick up your order at the earliest.

Do not worry your refund will reflect in your account on and before the given time.

I will make certain that this gets resolved quickly for you.

Your feedback is enormously valuable to us so, we greatly appreciate you taking the time to let us know.

Thank you for your understanding, We are doing everything we can, for resolving your problem quickly.

We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our higher authority. I am going to take care of this for you.


(WANT SENIOR CALL)
I apologize senior is not available now, If you want to contact would request you to please share a mail on [email protected]
Main maafi chahta hoon ki senior abhi upalabdh nahin hai, Agar aap sampark karana chahate hain to kripeya aap [email protected] par ek mail saajha karne ka anurodh karenge.

(COURIER BOY NUMBER)
I am sorry for the inconvenience. Courier boy number is not available with us. No need to worry they will contact you while delivering your products.
Maafi chahuga courier boy ka number update nahi hain, Aap nishchint rahiye delivery time courier boy apko call kar lege.


(RETURN REQUEST)
Will you please tell me what problem you are facing regarding the product so that I will register your complaint.
Kya main jaan sakta hun aap product return kyu karna chahate hain product main kya problem hain?

I will register your complaint regarding this will you please tell me you want a replacement or refund of this item?
Main apki complaint darj karunga iss issue kai liye , Kya main jaan sakta hun aap is product ko refund ya replacement kya chahte hain ?

I have taken your return/replacement complaint regarding this order, team will update you regarding this complaint within 24-48 hours via email/sms. I apologies that you have faced this issue.
Nishchint rahiye main apke iss order kai liye refund/ replacement request darj kar raha hun , Aapse request hain aap 24-48 hours ka wait kijiye team apko update kar degi sms or email kai dawara.

(FAKE OFFER QUERY)
Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he.
Main aapko batana chahunga ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain.
Aapse request karunga ki aap inhe ignore kijiye kyuki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai.
Hamare sabhi offers aapko website/app par hi show kartein hain or please app enke sath apne koe bhe personal ya account details share mat kejeyaiga.

(POD)
I have registered your request. I'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 working days. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.

I have registered your request. I'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 working days. Meanwhile, you can place another order.

I understand how you are feeling right now if I were at your place, I would have felt the same way. Your anger is obvious and your irritation is understandable but I am going to make sure to sort this issue as soon as possible. Please allow a maximum of 6 working days.

Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. 6 working days ke andr andr apko ek proof of delivery share ke jaege, agar apse usse agar nahi karenge to hamare team apke complaint par firse kaam karege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

(COD CHARGES)
Sir If delivery charges are showing free for your order, then it is free but as I can check you have choose cash on delivery option as a payment mode, so for choosing that option you have to pay processing fees which is dependent upon your area Pincode, so this is that processing fee.

Also I want to tell you if you choose a prepaid option as a payment mode you not need to pay this processing fee, in prepaid mode there are no processing fees.

Sir apko btana chaunga agar apko delivery prabhaar neshulk dekh rahe hai, to apke delivery prabhaar bilkul neshulk he hai, par jesa ke check kar pa rahe hoon apne order ke bhughtaan ke leyai cash on delivery vikalp chuna hai, es vikalp ko chunne ke leyai apko ek processing bhughtan chukana padhta hai, ye wahi bhughtan hai.
Apko btana chaunga agar aap ese bhughtan ke leyai prepaid vikalp chunte to apko ye bhugtan nahi chukana padhta, esme ye bhugtaan neshulk hai.

Whatsapp Chat ID-
Issue-
Action- Replied on whats app.
Communication-

Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on WhatsApp
Communication –its ofd//ask to wait till the end of the day//info shared

Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on Whatsapp
Communication –ud marked //tat shared 24 to 48 hrs//fndr fill //info shared

Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on WhatsApp
Communication - DDR shared //info shared

Whatsapp Chat ID –
Issue –cx wants to change his delivery address
Action Taken – replied on WhatsApp
Communication - address changed // info shared

Whatsapp Chat ID –
Issue –cx wants to change his delivery address
Action Taken – replied on WhatsApp
Communication - address not changed//info shared

Whatsapp Chat ID –
Issue –cx wants to return the product due to
Action Taken – replied on WhatsApp
Communication –complaint taken //tat shared 24 to 48 hrs //info shared

Whatsapp Chat ID –
Issue –cx wants to cancel the order due to
Action Taken – replied on WhatsApp
Communication – request taken //ordered canceled //info shared

Whatsapp Chat ID –
Issue –cx wants to cancel the order due to
Action Taken – replied on WhatsApp
Communication – request taken //ask to refuse at door step//info shared

Whatsapp Chat ID –
Issue –cx wants to know about the complaint status
Action Taken – replied on WhatsApp
Communication – puc not done tat shared 2 to 3 days//rl fill//info shared

Whatsapp Chat ID –
Issue –cx wants to know about the complaint status
Action Taken – replied on WhatsApp
Communication –puc already done on 0000 but not marked //apuc concern//tat shared//rl fill//info shared

Whatsapp Chat ID –
Issue –cx wants to know about the refund status
Action Taken – replied on WhatsApp
Communication –ask to share the bank details//tat shared 24 to 48 hrs //info shared

Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on WhatsApp
Communication – RTO marked// ask to place new order//info shared

Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on WhatsApp
Communication –order is late //tat shared 24 to 48 hrs // info shared

Whatsapp Chat ID –
Issue –cx wants to know about the product info
Action Taken – replied on WhatsApp
Communication –info shared according to PDP

Whatsapp Chat ID –
Issue –cx wants to know about the fake query
Action Taken – replied on WhatsApp
Communication –info shared







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