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DAMAGED
I am truly sorry to know your order did not arrive in perfect conditions as you were expecting, let me take care about it and find the best option for you,
may I have your order number please?
LAD 48 HOURS
I can see the order was marked delivered today, however sometimes the packages change hands to a next carrier, that's why our system request to allow extra 48 hours to receive the item, after this time can be considered as lost and our system will allow us to process a refund or replacement for it.
I know it can be frustrating to see the tracking information updated as delivered and that you did not receive your order yet. Over the last few days, we have implemented a new on boarding system with our carriers to track packages and avoid unnecessary return processes for our customers and to reduce the wait time of the final delivery of packages. Please allow 48 hours after the carrier delivery scan happened, this will usually enable the carrier to complete the delivery.
REFUND
The refund for has been initiated and will be credited by your financial institution within 7 business days, also during the day you will receive the email confirmation.
Is there anything else that I can help you with?
REPLACEMENT
The replacement has been processed and you will receive the new order number via email during the day.
Is there anything else that I can help you with?
MARKET PLACE
First of all I personally apologize for the inconvenience, I can see the item was sold by a third party seller, in this case we can contact the vendor to request a replacement, usually they confirm it directly with you via email within 48 hours.
The seller has been contacted, please allow 48 hours to receive an email from them, in case you do not hear from them please contact us back using this reference number
AUTHORIZATION HOLD
Your card wasn't charged prior this cancellation. Your card issuer may have placed an authorization hold that temporarily reduce the available balance in your account.
Any hold placed on your account will be removed by your financial institution within 7 business days.
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