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You are now connected with Robert
Robert: Hello, you're through to Robert. How can I help you today?
misha: hello i am trying to enter discount code LABELFREE but it is saying can only be used once, but i havent used it before?
Robert: Hi Misha
Robert: Are you a new customer Misha?
misha: yes
Robert: Please may I take your e-mail address?
misha: [email protected]
Robert: Thank you
Robert: Could I take your address and postcode please Misha?
misha: 11 alfred dickens house e16 1bg
Robert: Thank you
Robert: Are you still there?
Robert: Hello, you're through to Robert. How can I help you today?
misha: im waiting for you to find out why code does not work
Robert: Have you clicked back at any stage of the process Misha?
misha: yes
Robert: That would be the issue Misha
Robert: What I am going to do is to ask you Misha
Robert: Is to go ahead with the booking and I will refund you the price for the voucher
Robert: Bear in mind however that the refund will take 1-2 working days top process
misha: okay thanks
Robert: No problem.
Robert: Can you go ahead and make the booking please?
misha: yes doing it now
Robert: Thank you
Robert: Do you have your order reference number to hand? It will begin with P2G and be followed by 7 or 8 digits. For example, P2G1234567. It can be found on the confirmation e-mail.
Robert: Are you still there?
Robert: As I have not heard from you in a while, I will hopefully assume that I have answered all your questions for now, so will close the chat with my thanks for contacting us. Of course, if you do have another issue you can come back to us at any time.
The chat session has been closed by your Parcel2Go Representative.
Please wait to send your question until we connect you with one of our representatives.
Please wait to send your question until we connect you with one of our representatives.
Please wait to send your question until we connect you with one of our representatives.
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