Notes

delay in delivery

I am sorry your order has been delayed due to unforeseen issues.

Please do not worry, I am escalating your issue to the team.

Please share an alternate contact number.RETURN ON HOLD

Since the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider, the seller may not be able to take your return request at the moment.

Not to worry, it shouldn't take more than {TAT} to get updated.

Once the status is updated, your request for replacement/refund will be initiated and you will be notified via email and SMS.
You can check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN


The date provided is the maximum resolution deadline and you can expect a much speedy resolution.

I request you to wait till the given time frame.

You will be informed about the resolution through call/mail/message.


The address for an order can only be changed based on the order status.

Let me check the order status and confirm if I can take in an address change request.

Thanks for being patient.

I'll be more than happy to help you with the delivery-related address change for your order of product.

Could you please share the following details with me:

Name -
Address -
City -
Pincode -
State -
Contact number -

Could you please share an alternate contact number.


I am escalating your issue to the team

Give me a minute or two while I escalate the issue.

As I have not heard from you, I am updating your issue.




As I have not heard from you, I am escalating your issue.

I would like to let you know that I have escalated your issue to the team and we will get back to you with a resolution on or before January 08, 2020.

As I have not heard from you, I am escalating your issue.




I've made a note of this and will share this feedback with our teams.

Would like to confirm if you want to add an alternate number?

Could you please share an alternate contact number.

Not to worry, we’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

As I have not heard from you, I am escalating your issue.




Give me a minute or two while I escalate the issue.


I’ve escalated this issue to our team, and they’ll reply to this with more information by December 09, 2020.

Please don't worry, this is just the maximum time frame given to you for the resolution.




Please be assured that the team would like to resolve the issue faster, it’s not something they can promise as they will need some time to resolve it.

Please understand there were no intentions behind the inconvenience that you have faced. We always try to serve our customers in a better way.

Please do not worry, our team will coordinate with the seller's courier provider to get your order deliver at earliest.


On checking, the promise date has been revised and the courier partner will ensure that your order is delivered to you on or before September 6, 2019, on priority.




I am sorry that the delivery of your order has been delayed due to an unforeseen issue.

We are working closely with the courier service provider to make sure that your order reaches you by August 21, 2019.

Based on that, a definite date for the delivery of your order is given to you.

Although the sellers would love to surprise you with an early delivery, it’s not something they can promise.

I would like to inform you that once order is out for delivery you'll get a SMS regarding Wishmaster details.


It will be refunded within 24 hours of successful delivery.

We are working tirelessly to make sure that your issue will be resolved at the earliest.

The team is doing the best to resolve the issue on priority basis.

It was nice chatting with you today! XXX.

You have been such an awesome and understanding customer.

As you are one of our valued customers, your satisfaction is one of our primary concern.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

My pleasure to assist you.

I will surely help you with the resolution.

I hope you understand.

I need your kind understanding in this regard.

Thanks for your kind understanding in this regard.

No need to worry, I will check and help you with this.Please be assured, feedback will be shared so that this won't happen again.

I do understand that. This is not something we want you to face.

I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

Please be assured, feedback will be shared with the seller so that it would not happen again in future.



I request you to kindly wait till the time frame and be assured, the team will do their best to provide you the best possible resolution.


I am only able to escalate your case to the team to ensure that you will get the best possible resolution regarding the same.

It is the team which will check this further and update you regarding the same.

I assure you that feedback will be shared with the courier partner and they'll do their best to make sure that you don't experience this again.

I want to assure you that additional measures are put in place so this does not happen again.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

I've noted this down and will make sure appropriate feedback is shared with courier partner so that you do not experience this next time around.





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