Notes

https://wmaccess.homeoffice.wal-mart.com/vpn/index.html [email protected]
9901234588 1 (800) 925-6278
OPENING-
Hi there! I'm Dinesh. Thank you for reaching Walmart.com chat support. I hope you're doing great so far! I understand you
Thank you for the confirmation. Please be connected while I do the needful for you within one minute.
I completely understand your concern and I will definitely help you to get this resolved. Kindly stay connected for two minutes while I check this for you.
I request you to please share the order details for better assistance.
Please give me a minute or two while I look up the details for you.
Just to confirm, is this the item you are referring to “
CLOSING-
Thank you for contacting Walmart. Have a great day.
I hope I have resolved your query. Is there anything else I can help you with?
I hope I have been able to help you out today. Is there anything else I can help you with?
It's been a pleasure assisting you. Thanks for choosing Walmart! Have a great one!
I request you to please share the order number and details for better assistance.
I see that you are currently unavailable to chat. Please do reach out to us with the requested information such as the order number and the registered email address on the account along with your query for a quick and precise resolution. If you need any help in the future, please remember that you can also visit the Help Center on our website for answers to frequently asked questions and concerns. Thank you for contacting Walmart. Have a lovely day ahead.
I hope I was able to assist you today and for any further assistance please do feel free to contact us anytime and we will always be happy to assist you, also please remember that you can also visit the Help Center on Walmart.com for answers to many types of concerns. It was a pleasure to assist you and chat with you. Thank you for contacting Walmart. Have a great day ahead! Continue to stay safe and healthy during these uncertain times!
Empathy-
I sincerely apologize for the inconvenience and will check to see how best I can help you today.
I am extremely sorry for the inconvenience caused. Let me look into your order and see what best I can do to help you out.
I apologize for the inconvenience caused with the delayed order. This is definitely not the experience we want for you. I will quickly check and help you with this and work on a solution right away.
I completely understand that this is upsetting and I'm sorry to hear that.
I apologize for the trouble and I understand that you have received an incomplete order. I will work on a solution right away.
I apologize for the experience you had with your order. I know this is not the service you deserve. Let me quickly check this for you.
It was a pleasure assisting you today. Thank you for your valuable time and patience.
Thank you so much for your patience and understanding in this matter. I truly appreciate it. Cx name.
Thank you very much for your kind response. Glad that I was able to help you! I hope you have a wonderful day ahead.
I can understand how frustrating this whole ordeal must have been for you. I sincerely apologize for the inconvenience.
I appreciate your understanding so much and be assured that we are working hard in order to provide you a better experience online.
I completely understand how important this order is for you and I sincerely apologize for the inconvenience caused! I will look into this query and help you out with the best options.
Rest assured, I have done the needful and this will be taken care of.
FAST-
I apologize for the delay in processing the order. I will go ahead and escalate the issue to the concerned team to speed up the process, and I will make sure that you will receive the confirmation e-mail within the next 24 hours.
RETURN LABEL-
Yes, a return label would be sent to you on your registered email id, which you are requested to paste on the product and return the item. If you are not comfortable to return the item, not to worry, I will arrange a return pick up for you in that case.
LABELS -
As I can see there are four different labels that are created, No to worry, I will guide you with the label information. Allow me a minute please. Thanks for waiting. I would request you to go to your purchase history and click on the option of view details. After clicking the on-view details, there will be an option called view label. Also, this option of view label will be in from of the orders which you are trying to return. Please click on the view label option to get your labels printed. Also, for different items to be returned there are different labels for each.
ASSURANCE
I appreciate your patience and understanding in this matter, Amanda. Thanks for letting me help you with this. I just want to make sure that I covered everything you needed. Is there anything else I can assist you with today?
HOLD LONG-
I have your order details in front of me. I'm sorry but I will need a few moments to review your case. Do you mind if I put you on hold for few more minutes?
Feedback-
I have taken this as feedback to the relevant department and will try our best to ensure that this does not happen again.
Call back
I would like to inform you that a call back has been arranged for you and our chat support representative will call you within few minutes after this chat session ends.
Pharmacy Team number: 1-800-201-0593
Market place-
If you prefer a replacement I will go ahead and escalate the issue or if you are looking for a refund, I can go ahead and process it right away.
I would like to let you know that I have escalated your query to the seller! They will contact you via email within 24-48 hours. Kindly retain the emails coming from sender.
You need not worry that it is a third-party seller. We just want to give the seller the opportunity to look into what went wrong and get it resolved. If the seller doesn't respond back within 48 hours, do contact us back and we will take over and process the refund from our end for you.
Yes, not to worry. I have added the same to my notes and the seller will contact you via email with a positive resolution for the same.
REFUND AFTER CANCELLATION -
As per the details I have here, I see that your order number 4042182541399 was cancelled on 05/13/2021 and I can confirm to you that you have not been charged for this order by Walmart. In this case, there was an authorization hold placed on your account to confirm the order but this was removed when the order was cancelled. Your bank can take up to 7 business days to credit this amount back in to your account.
On checking the details, I do see that your item is eligible for a refund as well as a replacement. How would you like me to proceed?
On checking the details, I do see that your item is eligible for a refund. Would you like me to proceed?
I am glad to let you know that the refund has been processed and will be credited back into your account within 7-10 business days depending on your financial institution. You will also receive an email notification within 24-48 hours. I kindly request you to retain the information for future reference.
I would like to let you know that a refund has been initiated and this will show up on your original form of payment. An email confirmation will be sent to your registered email address shortly and the refund will be returned to your original form of payment within 10 business days.
I would like to inform you that replacement has been processed and you will receive a confirmation email with all the details within 24 hours.
ADRESS CHANGE-
I am sorry to inform you that the address cannot be changed at this point of delivery. Alternatively, you can contact the FedEx agent when they contact you for delivery and try to make arrangements with them also.
ORDER FOR ME-
For the safety and security of your financial information, I am unable to place orders or accept payment information over chat. If you would like a phone agent to help you place an order, please call 1-800-966-6546 and we will be happy to help you.
ORDER PROCESSING-
Due to high demand and popularity of the item your order was delayed. I will take this as my responsibility and I will go ahead and escalate this to my concerned team and will make sure that you will receive a confirmation email within 48-72 hours about the order update.
Your item/order appears to be stuck in processing. There are several reasons that this can occur including operational and system issues. I apologize for the inconvenience. At this point, the best option would be to attempt to cancel the item/order and reorder if you still want it. Would you like me to attempt to cancel your order?
Within 48 hrs-
I apologize for the inconvenience caused with the delayed order. This is definitely not the experience we want for you. I will quickly check and help you with the best I can do at your satisfaction & work on a solution right away. The item that you were trying to order was high on demand and thus the manufacturer has released a limited stock of it. Due to high demand, this order may be delayed 1 or 2 business days. Please note that we are working with our carrier and fulfillment partners to deliver them as soon as possible. We will send an email to you with the tracking information as soon as the items ships, and you can also find your latest status on the site/app. I request you to please wait for the next 48 hours and if still you do not receive the product, please contact us and we will do the best we can.
CANCEL ORDER
I would like to inform you that I have successfully place a request to cancel your order and your order will be cancelled soon. Kindly wait for 24 hours to receive a confirmation e-mail.
I'm sorry but since FedEx has given us a confirmation that they have delivered this item to your address and the shipment was signed for upon delivery, we are unable to process any refund or any replacement request.
In this case, I will have to request you to contact your bank and dispute the charges you have paid for this order. They will be able to help you to file a charge back.
OUT OF STOCK- I see that currently the item is out of stock, however the request has been sent to the manufacturer for the stock availability. Once the item is back on stock, you will be notified.
May I have your registered email address so that I can set an in-stock alert for you.
Due to the popularity of the item(s), it is currently out of stock in your area. You can visit the website periodically to see if we receive any more in our inventory. For some items you can also sign-up to receive email notifications when the item is back in stock. If the option is available, the 'Get In-Stock Alert' button will be located just below the price on the website. Is there anything else I can help you with today?"
Please continue to check the site for the latest information. Unfortunately, we do not have additional access to inventory, or information on when, or if, an out-of-stock item will be available again including the consoles.
Due to high demand, this order may be delayed 1 or 2 business days. Please note that we are working with our carrier and fulfillment partners to deliver them as soon as possible. We will send an email to you with the tracking information as soon as the items ships, and you can also find your latest status on the site/app.
I sincerely apologize for the inconvenience that has happened here. Walmart always values its customers. The item that you were trying to order was high on demand and thus the manufacturer has released a limited stock of it. The flash sale operates on a first come first serve basis. If you were not able to place the order for the item you were looking for, I request you to please wait until the sale goes live again. I appreciate your understanding so much and be assured that we are working hard in order to provide you a better experience online.
As I checked, let me tell you that sometimes the carrier scans the package as delivered, and then they deliver the package within 2 days after marking it as delivered. So now we should wait until tomorrow by 8:00 PM to see if you receive it. If for any reason, you do not have the item by that time, please do not hesitate to contact us to offer you with refund or other options.
TROUBLE SHOOTING STEPS-
Due to the huge number of users, there may have been a technical issue, for which I apologize. As chat support, I will provide some basic troubleshooting procedures to get this issue resolved.
Please note down the instructions:
1. Clear the cache and cookies of your browser. Restart the browser and try again later.
2. If unsuccessful, please try to use it with a different web browser or via an app.
3. If unsuccessful, please uninstall the app and reinstall the app to get all updates.
If none of the following options work, please call Walmart Customer Service at 1(800) 925-6278. They have the access to assist you in placing a purchase, as chat support, my system will not enable me to do so because I do not have the access, for security and privacy reasons.
If still you are facing the same problem, I request you to please call place order team on 1-800-966-6546 and we will be happy to help you.
UNABLE TO ADD ITEMS TO CART-
I am sorry to hear that you were unable to add the items to your cart. Some items move quickly, and unfortunately the item is not ordered until the checkout and payment process is complete. If you have another brand or similar item in mind, I would encourage you to research the price and availability of that item on our site or check the site later for this same item.
Change in Price-
Since we work with live inventory the price changes and we would not price match for the price increase or decrease.
LMD- :
I completely understand this is upsetting but this is a service that helps customers receive their orders faster where they deliver it to the doorstep instead of requesting a signature for delivery. The operational policy of the Last Mile Delivery avoids personal contact in order to prevent the safety of the customer and their employees during this pandemic. I appreciate your understanding and be assured that we are working hard in order to provide you a better experience online.
Lost during shipment-
I’m sorry, but I’ve looked into your order details on the carrier website and I see that it's lost during shipment. Since there is no update on the movement and it's been quite some time now, would you like me to request a replacement for the order?
I would like to inform you that as I checked, the order has been marked as delivered. However, it seems that the order has been stolen or it may be lost after delivered.
PAYMENTS METHOD-
Walmart.com Accepted Payment Methods are Credit cards, including American Express Discover MasterCard (including debit cards with a MasterCard logo, and Walmart MasterCard) Visa (including debit cards with a Visa logo) Walmart Credit CardATM / Debit / Check Cards, including Walmart Money Card PayPal (with PayPal you are not able to use a Walmart Gift Card). PayPal method can only be added during checkout, and cannot be added by Customer Care
Late delivery-
Packages sometimes change hands from a carrier like FedEx or UPS to the local U.S. Postal Service (USPS). When this happens, it may show as delivered, but USPS may need time to deliver it to you. Please allow 48 hours after your estimated date of delivery to see if your order turns up. If your order hasn't arrived after 48 hours, contact us and we'll be happy to issue a refund.
I’m sorry for the inconvenience but I'm seeing that this package was delivered and signed for. Please check with other members of your home, neighbors, or anyone else who could’ve accepted the delivery and may have the package in their possession. Otherwise, please contact your financial institution and dispute the charges.
I understand, thank you. Let me tell you that sometimes the carrier scans the package as delivered, and then they deliver the package within 2 days after marking it as delivered. So now we should wait tomorrow (June 04, 2021) by 8:00 PM to see if you receive it.
TAX EXEMPT-
Walmart Stores and Walmart.com have different tax-exempt programs. To be tax-exempt with Walmart.com you need to apply online at https://www.walmart.com/taxexempt/.
You would be able to apply for online tax exempt via the link https://www.walmart.com/taxexempt/ Once you apply, the status would be updated in 2 business days. Once the tax exempt is approved for online order, you can place order and get the tax refunded.
Auth hold
The charge you see on your account is a temporary authorization hold and it will be removed once your order has shipped. If you have requested to cancel your order and the cancellation is successful, the authorization hold will be released within 7 business days. Walmart doesn't complete the actual removal on your card; that's done by your financial institution. If you need this hold removed, please contact your financial institution about their authorization policy.
Finance hold
I've looked into your account and there is a piece of your payment information that is still being reviewed. Our finance team may contact you if further verification is needed. In 48 hours, you should receive a shipping confirmation email with the expected delivery date once the verification process has been completed.
PLACE ORDER-
For the safety and security of your financial information, I am unable to place orders or accept payment information over chat. If you would like a phone agent to help you place an order, please call 1-800-966-6546 and we will be happy to help you.
GIFT CARD-
You can check the balance on your Walmart gift card by calling 1-888-537-5503 or you can go online at walmart.com/account/giftcards/balance. Just enter your card number and PIN in the left and click 'Get card balance'.
SAFETY-
Also, I request you to please change your passwords and remove your card on file on the Walmart app for future security reasons.
Unauthorized fraud cancellation- I'm sorry that your order was canceled. Our security check system stopped this order during processing. This system checks for unauthorized use of your credit or debit card. Since this happened, you won't be able to place an order online right now, but you can check your local store's inventory to see if they have the item in stock.

INVOICE/RECEIPTS- 1. Sign in to your Walmart.com account.
2.Select the Account icon in the upper-right corner.
3.From the dropdown, select Account.
4.Once on this screen, select Walmart.com purchase history.
5.Enter the item name or order number in the Search Box.
6.Select Print located at the top right of the page OR select See details for this order and then select Print to create a printable PDF.

Could I pay with ebt throug my Walmart pay app on my phone

Use any Electronic Benefits Transfer (EBT) balances, such as WIC & SNAP before using Walmart Pay. Open your Walmart app & tap Walmart Pay. Use Touch ID or enter your passcode. Your preferred method of payment will show at the bottom of the screen.