Notes

--------------------------------------------------------------

⭐⭐⭐⭐⭐GREETING⭐⭐⭐⭐⭐

---------------------------------------------

I hope you're having a Hulutastic day! My name is Josephine, always happy to help! How may I assist you today? (●'◡'●)

---------------------------------------------

⭐⭐⭐⭐⭐HULU BOT TRANSFER GREETING⭐⭐⭐⭐⭐

---------------------------------------------

We appreciate your patience in waiting! My name is Josephine, always happy to help! How may I assist you today? (●'◡'●)

---------------------------------------------------

⭐⭐⭐⭐⭐HULU BILLED VERIFICATION⭐⭐⭐⭐⭐

---------------------------------------------------

And just to set your expectations, I may need to ask a few more questions to thoroughly assist you with your concern.
Let's pull up the account to get started.
Can you help me with the current email, zip code, and year of birth on file, please?

---------------------------------------------------

⭐⭐⭐⭐⭐3RD PARTY BILLER >>VERIFICATION⭐⭐⭐⭐⭐

---------------------------------------------------
Thank you, and lastly, may I know if the billing is under Spotify, PayPal, Amazon, Venmo, Roku, etc?
Thank you! And just to further validate the account, may I confirm if your bill payment is under Apple, Spotify, PayPal, Amazon, Venmo, Comcast, etc?
Thank you so much! And lastly, do we charge you directly via card, or via PayPal, Amazon, Venmo, Apple, Roku, etc.?

---------------------------------------------------

⭐⭐⭐⭐⭐PUTTING VX ON HOLD⭐⭐⭐⭐⭐

---------------------------------------------------
Thanks for that! Please give me a moment to get familiar with the account.
Excellent! Thank you for the details. I'll check the account and will be back after 2-3minutes to update. Please bear with me. (✿◕‿◕✿)
Thanks for that! Please allow me 2-3 minutes to process your request.
I just want to let you know I am still checking on a few things on the back end here. I don't want you to think I forgot you. :)
I just wanted to let you know I am still coordinating with our higher support on another chat window. I don't want you to think I forgot you. Thanks for your patience. :)

---------------------------------------------------

⭐⭐⭐⭐⭐DISNEY BUNDLE OFFER⭐⭐⭐⭐⭐

----------------------------------------------

Oh, by the way, just letting you know about our Disney bundle, you can easily add it to your current plan with us. :) Let us know if you're interested to get it at a later date. Thank you! 😉👍

-------------------------------------------------

⭐⭐⭐⭐⭐ PRE-CLOSING STATEMENT (AFTER YOUR RECAP)⭐⭐⭐⭐⭐

---------------------------------------------------

Wonderful! I want to thank you for taking the time to chat with me today. And I hope your day was as wonderful as you are. 😊🌤💖

---------------------------------------------------

⭐⭐⭐⭐⭐ SURVEY ⭐⭐⭐⭐⭐

---------------------------------------------------
And (NAME OF VX), if I can have 15 seconds of your time, please feel free to answer a 2-part short survey that you will receive after this chat.

The first part of it is for me, and I really hope I was able to provide you with a 5-STAR ⭐⭐⭐⭐⭐ customer service experience during our chat.


Then the 2nd part would generally be for Hulu, let us know if you have any feedback so we can work on them. I hope you can participate.💕💕💕


Again, this is (YOUR NAME)it was a pleasure chatting with you! Will you please stay and wait for the survey to pop up?
Perfect! Thank you for being part of the Hulu family! It was a pleasure chatting with you today, please stay safe and mask on! 🥂😊 Bye for now! ✌✨😍

------------------------------------------------

DISNEY BUNDLE - CANCELED ACCOUNT

-------------------------------------------------
We appreciate your business with Hulu, and just in case you decide to join us again in the future, please know that we still have our Disney bundle which you can get for as low as $13.99/month.
You can just log in to your account to resubscribe and choose the Disney bundle from the plan options. Thank you! 💖👍(✿◕‿◕✿)
By the way, in case you decide to join us again, you might want to consider our Disney+ bundle plan. The price starts at $13.99. Let us know if you're interested to get it in the future! 😉👍
You can just log in to your account to resubscribe and choose the Disney bundle from the plan options. Thank you! 💖👍(✿◕‿◕✿)

---------------------------------------------------------------------------

BUMP MESSAGES

---------------------------------------------------------------------------
Just checking in, are you still with me?
I would really love to assist you. Are you there?
We're almost done here, are we still connected?
I am not seeing any response from your end, are we still connected?
I think I lost you again. Are you there?
I think I lost you. Are you there?
I'll make sure to keep this chat active for a few more minutes, to make sure you can come back if anything happened.
I think we got disconnected. And due to inactivity, I need to disconnect the chat at this time to make way for other viewers who need our help. I hope you understand.
But if ever you see this message, and have further questions please reach out to us again. You can drop another chat with us or please feel free to give us a call at 1888-265-6650.
I also left a note on your account just in case you reach out again for the same or other concerns about your account with us.
Thank you for being the best part of the Hulu Family! Have a HULUtastic day! Bye for now!