Notes

Hi Karan, thank you for contacting Walmart. How may I assist you today?

This is Karan, how may I assist you today?
I am sorry for the trouble you had go through
No need to worry, I will surely help you in this.
*May I place the chat on hold for a minute or two while I check the details of your order?
*Thank you for waiting. Its is taking little bit more time to fetch the details. It will not take more than 2 minutes. I request you to be on chat.
I am sorry for delayed response.
*Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.
*Trust me, if there was any option with me, I would have taken the ownership and have processed your request.
*It's nice talking to you and my pleasure assisting such a co-operative and understanding person like you.
*You are a valuable customer and your happiness is what we are working for.



*If you still need assistance, please remember that you can visit the Help Center on Walmart.com for answers to many types of concerns.
You can also contact over Walamart customer care on 1-800-925-6278.
The email is [email protected]
*Please if you need further assistance don’t hesitate on reaching us back. Thanks for choosing Walmart.com I really wish you the best and have a great rest of the day!
Thank you for contacting Walmart.
Have a great day!
Have a great weekend ahead.

Complaints:
I do understand your situation you are in at this moment.
I request you to please maintain the trust you have placed in us.



*I have noted your feedback with the assurance that such instance does not take place again.
I've noted this down and will make sure appropriate feedback is shared with the team so that you do not experience this next time around.
*I can understand your feeling. I would have felt the same way if I was at your place.
Your kind understanding in this regards will be highly appreciated.
I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.
I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.



*I understand your experience so far has not been a pleasant one.
The team will ensure precautionary measures are taken in order to avoid this situation next time around by the Carrier.
*I'll insure you that I am sharing your feedback in order to minimize such issues which are effecting valuable customers like you.

LAD:
On checking I can see that the status of your order is showing delivered, I would request you to check around your home and asking your neighbors if they may have received it for you.
No need to worry, I would request you to wait for 48 hours for the pacakage to arrive.



If after that time you still haven't received it, reach out to us after 8 p.m. local time on the second day and we'll be happy to help.

LIT:
I am sorry to inform you that your order got delayed because it was lost during the transit, however, there is no further update received for this order, would you like me to process the refund or replacement for this order?
Thank you for the confirmation.

24 and 48 hours TaT:
I would like to inform you that I have processed te refund for this order, however, you will also get the confirmation mail within 24 hours, once it is done, the refund will get credited to your account within 7 to 10 business days.
I would like to inform you that I have forward the request with the seller, however, you will get the confirmation mail from the seller within 48 hours.

Delayed orders:
*I am sorry to inform you that your order got delayed because your order got stuck with the carriers, since, you had not received the order, would you like me to process the refund for this order?
*I would like to inform you that your order got delayed because of popularity in high demand of the product, however, I have forwarded your request to the shipping department so that they can speed up the delivery process for your order.

Cancellation:
I have placed the request for cancellation, you will receive a cancellation email.
If it doesn’t, you can return the item or refuse the shipment on delivery.

Appreciations:
*Thanks for the kind words. Always happy to help!
Thank you for your feedback, Karan. It'll definitely motivate us to keep doing a great job.
*That made my day! It was a pleasure helping you today.

Escalation:
Order number:
Reason:
Action to be taken:



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