Notes

Post 24 hours response

Dear Customer,

Greetings from Swiggy!
Thank you for taking the time and writing in.

We are dismayed to know about the unpleasant and unfortunate issue you faced with the order 116010313556

Going forward, in case of any issue with your orders, we request you to kindly report immediately or within 24 hours from the time the order was delivered to you so that we can raise a dispute with the relevant team and take the right step of action to fix it.

In this case, we regret to inform you that we will not be able to close the dispute in your favor, however, we will share a strict word with the restaurant regarding your concern and will work on eliminating such instances in future orders.

Please feel free to contact us, if you require further assistance at www.swiggy.com/support

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Alpha cold /bland / stale / bad taste / spicy / un cooked ( 01)

Dear Customer,

Greetings from Swiggy.

This is with reference to the concern raised by you on Order# 116098047106.

Having gone through your email, we see that you reported having received poor-quality food on this order. Since the restaurant is solely responsible for the preparation of the food, we will be unable to compensate you for this issue.

Having said that, you may rate the restaurant on the app, as this impacts their business directly and they are likely to be pulled into action seeing the same.

Thank you for taking the time to write to us regarding this issue.

​Please feel free to contact us, if you require further assistance at www.swiggy.com/support

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Coupon processed

Dear Customer,

Thank you for writing to us about the order#116088450604.

Please accept our sincere apologies for this experience. Based on your response and details shared, we’ve raised a dispute with the restaurant and are processing a coupon FOODLOVE-LBIYBI worth Rs. 84.

Coupon Terms and Conditions:
1. Valid for 30 days from the date of the coupon being issued
2. Valid on all modes of payments
3. Offer is not valid on Domino's COD and POP orders
4. Valid once per user
5. You can find the coupon in the offer section of your App.

The feedback from this specific incident will also be passed to our teams that work closely with the restaurants and delivery partners to prevent such issues. This helps us ensure we remain on track to provide a hassle-free experience to our customers.

Please feel free to contact us, if you require further assistance at www.swiggy.com/support

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Refund processed

Dear Customer,

Thank you for writing to us about the order #116099431211

Please accept our sincere apologies for this experience. Based on your response and the details shared, we’ve raised a dispute with the restaurant and are processing a refund of Rs.443 which will reflect in your source account within 2 hours.

The feedback from this specific incident will also be passed to our teams that work closely with the restaurants and delivery partners to prevent such issues. This helps us ensure we remain on track to provide a hassle-free experience to our customers.

Please feel free to contact us, if you require further assistance at www.swiggy.com/support


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High abusive ( This customer is using a suspicious mobile device )

Hi <Customer Name>,

Greetings from Swiggy!

We can understand that the issue you faced has caused you some distress.

Please don't worry, we have already forwarded your feedback to the concerned department so that we can avoid the recurrence of issues like these in the future.

Please feel free to contact us, if you require further assistance at www.swiggy.com/support

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Details required

Hi Sudhanshu,

Greetings from Swiggy!
​
We are extremely sorry for the inconvenience caused.
​
Request you to let us know the exact issue you are getting and also please share your order id so that we could assist you accordingly.
Please feel free to contact us, if you require further assistance at www.swiggy.com/support

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2nd response High abusive Cx

Dear Customer,

Thank you for writing back to us.

We can understand that you are upset about the issue, and as we mentioned before, we have already shared your feedback with the concerned team. They will look into the matter and will attempt to ensure that this doesn’t recur in future.

Please feel free to contact us, if you require further assistance at www.swiggy.com/support

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Wrong Item


Dear Customer,

Thank you for writing to us regarding your Order #116151847549.

We’ve checked the image provided by you and we’re afraid it did not pass the checks we ran before disputing this order with the restaurant.

While we continuously work on minimizing such missteps going forward, we also request you to capture and share a clear image, if you ever experience any such issues with the food delivered to you. Having adequate evidence certainly helps us understand where we’ve let you down and take the required actions to fix it.

We look forward to your response.



Warm Regards,
Swiggy Support Team

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