Notes

OPENING!!
*Hello, I will be more than happy to help you, Could you please elaborate on your query?
*I'm really sorry to know that [ISSUE]. I truly understand it's important for you and I'll do my best to help you with the best solution.
Hello,I will be more than glad to assist you with all your concerns related with your order status.
WAITING!!
Could you be very kind and wait 2 minutes, while I check this for you?

Thank you for the patience in waiting for assistance.

My apologies for waiting too long until get live assistance, rest assured we are doing all our best to assist all our consumers as soon as possible, please be sure from now on I'll take care of you.

Thank you for the kind explanation, let me check what is going on and resolve this matter

CLOSING!!
I appreciate your kind understanding and feel free to let me know if you have further questions, I want to be sure to answer all of them for you.
You are more than welcome. Your satisfaction is my top priority!
*You are more than welcome. Your satisfaction is my top priority! Have a wonderful Day! Night!

MARKEPLACE PART 1
I was researching into my system and I could find that your item was sold and shipped by a third party seller, [INSERT MP]. That's why I would like to ask you to give me the opportunity to escalate the order to my Marketplace Department to solve this situation, then you will receive an email with the resolution within the next 24 hours. Would that be fine? We will contact the seller for you.

MARKEPLACE PART 2
Thank you so much for the opportunity and for understanding! I already escalated the order and if for some reason you don't receive the email with the solution within the next 24 hours; would you be so kind to contact us back and provide the reference number from your escalation? It's $incidents.ref_no. Then we will immediately solve this situation and you won't need to wait longer.

MARKETPLACE IF TIER 2 IS DISCONNECTED

I can see that your order was escalated to the seller already and it should have been solved, please accept my sincere apologies if you haven't received a response yet. In order to get this resolved, I'd need to transfer you to my higher department but, they are closed now. That's why I'd like to ask you to contact us back in business hours, so we will be able to transfer you. Or, if you prefer, I can escalate the order again and a response will be expected within 24 hours. I want to be as much helpful as I can, what's the best option for you?

Replace****
In effort to rectify this matter, would you like to us send a replacement? The expected arrival date is on **, let me know if works please.

LOST IN TRANSIT
I'm sorry, $contacts.name.first, I've researched your order and have determined that it was lost during shipment since the carrier hasn't updated the tracking information. Please accept my sincere apologies for this situation. Would you like me to send you a replacement? You won't be recharged.

lOST AFTER DELIVERIED
I'm sorry, $contacts.name.first, I've researched your order and have determined that it was lost after delivery since the tracking information shows deliveried. Please accept my sincere apologies for this situation. Would you like me to send you a replacement? You won't be recharged.
DELAY!!
* I truly want to extend my own apologies for the delay with the order, this is not the experience we want you to have, I kindly ask you to wait for the current package, I know the importance in getting what you paid for , because of the troubles I kindly offer++

*I extend my own apologies for the poor experience with this purchase, knowing the past days are not being easy, rest assured we just want to void issues and we are doing our best to get all orders arrived.
According with my system Your order has delay, The Estimate delivery day is on --- I kindly ask you to wait.

*I truly want to extend my own apologies for the delay with the order, this is not the experience we want you to have, I kindly ask you to wait for the current package, I know the importance in getting what you paid for , because of the troubles I kindly offer ++


AFTER OFFERING COMPENSATION
The offer is not intended to place a value on your inconvenience, but rather to reaffirm our commitment that our customers are the highest priority in our values.



ORDER NOT FOUND!!
I am sorry, I checked several times this with my support team and superior, unfortunately no one of us was able to find it.
To find the order, could you please confirm if the charge was made to your credit/debit card?
May I have the last 4 digits of your card and the total amount charged, please?
Date of purchase?
I extend my own apologies if this is taking too long, I have tried many timed here and the order was not found, I truly wish to get this resolved for you, despite my efforts.

lost in transit out of stock
Thank you for holding, I was working with the order and I was able to confirm the shipping from our end, for some reason while we track this one it seems that it has not arrived to our Carrier's end, this is not the experience we want you to have. However, during the last few days we are facing some delays with the shipping, this may affected the order. Because this is taking too long, the package might be lost. In effort to help, I will refund the order right away, unfortunately the item ran out of stock and we are unable to send a replacement for this, but I requested an in stock alert, so we will let you know via email once the item is restocked and reorder the item in future. Also, there is a small chance that the order may still arrive in future, in case you still get the package, do not worry about a return and you can keep the one. I will appreciate your kind understanding.

REFUND NOT RECEIVED --
Thank you for the explanation, just a moment while I try to work with my support team and attempt to get more details, I know the importance of getting your money back.

Thank you for the waiting time, I was able to send the order to our Escalations team who can trace your return and manual work with the refund, so that way we can push the refund process. You should get an email confirmation/resolution within 48 hours at the most regarding the refund done.

BUDDLE ORDER
I was notifying the issue, for now I truly regret to inform we're unable to send an exchange for the items you did not get, this is because it is a bundle Order, but I can do the refund and you'll be able to work with a new order and reorder the items, they are still in stock.

REQUEST TO CANCEL AN ORDER ALREADY SHIPPED
I apologize for the delay in processing of your refund/ replacement, But we are experience a system issue.We are currently escalating these yo our engineering team, and you can expect full resolution within 3 business day, if you have not received a confirmation email for your refund /replacement, by the end of 3rd business day, please feel free to contact us back.

ORDER PREPARING BUT NOT READY
No worries, in fact you will get the order, this was already reserved to be shipped on 06/18 at the latest 2 days before the delivery occurs, our team in charge is aware of the importance in getting what you paid for, you will get the order on time.
Be sure, we will keep in touch to your email address for further updates about the shipping confirmation and delivery. We always do quality checks for orders, so we can ensure to get them on time.

HOLD GIFT CARDS
Thank you for the patience, it seems the order has not been shipped yet because the payment form and transaction it is still under verification, this happens when the order/product is very sensitive (Most of time with e-delivery products), this is only for security purposes with guest purchases (I could see the order was placed under guest and the confirmation may take up to 24/48 hours to be completed) I am aware that this should not happen because the order is an e-delivery which is instant but this seems to be a first purchase record found under that form of payment with a guest option, I hope you understand (You may see already a transaction on your card, but that is only a pending transaction to validate the funds until we ship the product). I have notified the issue and we truly hope we can speed this up and get it shipped in the following hours.

RETURN TO SENDER
I am so sorry for the issues with it seems the package was returned to us because our truck was having an issue with the address on their file, I know this is not your fault and it is not right, I am checking what can be done to resolve this issue for you, I care about your business, allow me more time please.

Apologize !!!!!!!
First of all. Please accept my personal apologies for everything you have been going through since you have not received the items. Please allow me to explain a little more details about the issue. Due to irregularities in the manufacturing department and truck fulfilling, this inconvenience has been caused to you. I know this is not right and we should improve our delivery services.
I know the importance in getting what you paid for and I'm aware that you expected to receive your order on time.

I personally can say that we are trying our best to minimize the delay issues as much as possible to reduce any trouble.

Currently the package has an estimated delivery date on ---- at latest, I kindly ask you to allow us more time to deliver the order.


First of all. Please accept my personal apologies for everything you have been going through since you have not received the items. Please allow me to explain a little more details about the issue. Due to irregularities in the manufacturing department and truck fulfilling, this inconvenience has been caused to you. I know this is not right and we should improve our delivery services.