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Probed usage?(How customer uses data)
Used Data usage Calculator if needed?
Ask/Understand data usage history? (Asked customer and checked resources)
Recommend Best data pack, Explain ProRata
Ask DP period (Ongoing, Future Dated or For Cycle Only?)
Added Data Pack correctly? (Right codes)
Inform that they can use it immediately?
Inform that we will waive excess usage?
Ownership: Emphasize and Reassure that they won't have to call back
Offer to teach customer how to manage data specific to device?
Guided customer?
Self-Service Options (247 app, use176, purchase data pack online), MyAccount
Reminder that the notices are estimates only and are delayed
Asked if there would be anything else ?
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