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- "EMPATHY" - I know this has been difficult/upsetting/frustrating for you, I would’ve felt the same way. Rest assured, I´m going to do all I can to resolve this for you.
- "EMPATHY" - I truly apologize for this inconvenience, I totally understand the disappointment of the situation, I would feel the same way. This is what I can do to improve your experience.
- "EMPATHY" - Oh got it! I'm sorry for the problems, I understand it's quite a frustrating experience to go through, let me take care of you here.
- "EMPATHY" - I deeply apologize you had to deal with this situation. Believe me, myself as a customer I can understand the disappointment of the situation. Let me go ahead and assist you today.
- "EMPATHY" - I'm sorry for the inconvenience, this is definitely not the experience we want for you, you have every right to be upset, please allow me a moment to look into this.
- "EMPATHY" - All right, I see. I'm very sorry you had to deal with this situation. I understand your frustration. Let me go ahead and assist you today.
- "EMPATHY" - I apologize for the order not being delivered, I understand how much of an inconvenience this may have been. If I were in your position, I would be upset too.
- "EMPATHY" - I understand how frustrating it must be to wait this long for a resolution. However, here is the information of the refund you had requested.
- "EMPATHY" - I apologize for the time you've had to wait. I understand your frustration at waiting for a response about the issue.
- "EMPATHY" - We are so sorry that your order [order number] got cancelled, we will review the situation to make sure this doesn’t happen again. We understand this might've been difficult for you.
- "EMPATHY" - We are so sorry to hear that you haven’t receive your refund, we understand this might've been difficult for you, we have reviewed the situation…
- "EMPATHY" - Thank you so much for getting in touch about this, we really appreciate your feedback. We will work on this to prevent this from happening again on the future. We understand this might've been difficult for you.
- "EMPATHY" - I understand your frustration.
- "EMPATHY" - I would feel the same way in this situation.
- "EMPATHY" - I have also experienced this issue.
- "EMPATHY" - You have every right to be upset.
- "EMPATHY" - I understand what you are going through.
- "EMPATHY" - I can see how difficult this has been for you.
- "EMPATHY" - It’s totally natural that you would feel this way.
- "EMPATHY" - I understand how frustrating it must be to wait this long for your order.
- "EMPATHY" - I would also be upset if a driver spoke to me that way.
- "EMPATHY" - If I were in your position, I would be upset too.
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