Notes

https://meet.google.com/jmf-yccq-hgh
https://docs.google.com/document/d/1nAsFLz6fRbo8mRH7PWMc73Hv3jzsWQY8cjrC6Ot2l20/edit

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1) No Order id

Delta Ticket id :
Issue:
Resolution: Email sent requesting complete details.
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Hi Sachin,
Greetings from Swiggy!

We are sorry to inform you that we are unable to accommodate your request without proper details.
Hence, we request you to help us with relevant order ID details, so that we can assist you with your request.
Looking forward to your response.

Thanks and Regards,

Anil Kumar
Swiggy Support Team.

_____________________________________________________________________________________________________________________________________________________________________

2) No Response

Delta Ticket id :
Issue:
Resolution: No respnse obtained, ticket closed.

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Hi XXXXX,

Greetings from Swiggy!
​
Thank you for writing in and explaining your concern.
​
As we haven't received any response from your end, hence we will be unable to proceed further .
​
Please feel free to contact us, if you require further assistance at [email protected].

Thanks and Regards,

Anil Kumar
Swiggy Support Team.

_____________________________________________________________________________________________________________________________________________________________________

3) partner support

Delta Ticket id :
Issue:
Resolution: E-mail forwarded to Partner support, Acknowledgement e-mail sent to CX.

----------------------------------------------

Hi,

Greeting from Swiggy!

Thank you for writing back to us regarding your concern.

For any queries related to partnering with us, we request you to kindly call the support team on 080-67466777 / 080-68179777 during their operational hours between 10 AM to 10 PM for a faster resolution or write to them at [email protected].

Regarding your request to partner with us, we have routed your concern to the partner support team and they will be getting back to you with a resolution.

For any other queries, please feel free to reach out to us at [email protected].

Thanks and Regards,

Anil Kumar
Swiggy Support Team.


______________________________________________________________________________________________________________________________________________________________________


4) Image probing

Delta Ticket id :
Issue:
Resolution: E-mail sent requesting relevent images.

------------------------------------------


Hi <Customer Name>,

Greetings from Swiggy.

We are writing to you regarding the concern raised on your Swiggy order# with our chat team.

Having gone through your concern, we have understood that you have reported <an incorrect item/ incorrect items> with this order.

In order to expedite the resolution, we would require some more information. This will aid us in substantiating your claim and disputing it with the restaurant.


1) Image of the food you received: Please ensure that the image is clear and supports the claim. Feel free to share more than one image in case a single image is not sufficient to substantiate your concern.


2) The packaging in which the food was received: Please provide an image of the packaging material that was used by the restaurant. It might help us understand the cause of the issue and work towards taking corrective actions.

In case you have further queries about this process, please feel free to write back to us. We would appreciate any assistance from your end towards this issue and are keen to resolve this at the earliest.

​Please feel free to contact us at ​[email protected], if you require any further assistance.

Thanks and Regards,

Anil Kumar
Swiggy Support Team.

___________________________________________________________________________________________________________________________________________________________________

5) Giving compansation

Delta Ticket id :
Issue:
Resolution: compansation processed INR

---------------------------------------------------


Hi <Customer Name>,

Greetings from Swiggy!


We are writing to you regarding the concern raised on your Swiggy order#

Please accept our sincere apologies for this experience. Based on your response and details shared, we’ve raised a dispute with the restaurant and are processing a coupon/refund in the amount of ..... <Include terms of usage if coupon>.

The feedback from this specific incident will also be passed to our teams that work closely with the restaurants and delivery partners to prevent such issues. This helps us ensure we remain on track to provide a hassle free experience to our customers.

​Please feel free to contact us, if you require further assistance at ​[email protected]

Thanks and Regards,

Anil Kumar
Swiggy Support Team.

____________________________________________________________________________________________________________________________________________________________________

6) High Abusive

Delta Ticket id :
Issue:
Resolution: Customers linked to high abusive users,feedback has been shared and ticket closed manually.

--------------------------------------------

Hi <Customer Name>,

Greetings from Swiggy!

We can understand that the issue you faced has caused you some distress.

Please don't worry, we have already forwarded your feedback to the concerned department so that we can avoid the recurrence of issues like these in the future.

​Please feel free to contact us, if you require further assistance at ​[email protected]

Thanks and Regards,

Anil Kumar
Swiggy Support Team.
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