Notes

Hi Manoj,

Thank you for your time over the call.

We understand that you are facing issues with your product ''.

We are sorry for the trouble you had to go through.

We hope we were able to resolve your concern about your issue. In case you require additional assistance, please reply to this email and we will be happy to help.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Moreover, you can also call our toll-free numbers 1800 208 9898 and 1800 202 9898. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Have a great day.

We would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.



================1st

The call is not connected ///hence keeping for follow-up for 02 hours//1st attempt//
RNR and not reachable


at 1 number there is not any voice from the customer side at another number call not connected
call was disconnected during the opening when try again number not connected


the customer put the call on hold

customer disconnected the call while the opening

Number is off

NO voice from the cx side

customer disconnecting the call

NO voice from the cx side
The number is switched off

============
Hi Harsh,

We are writing in continuation to our previous emails.

We tried to get in touch with you on '9908798694' to discuss the issue but couldn't reach you.

We're writing to let you know that we are closing this case for now since we haven't heard from you yet.

If there's something we can do, you can choose to write back to us and we'll be happy to assist you.

We request to you please update your email id this can be done through My Account (applicable for both M-app and Desktop).

* Go to My Account

* Under Settings, go to Update Email

* Enter your new email ID

* OTP will be triggered to both New and Old email ID to complete the update process

* Enter the ‘OTP’ along with ‘Password’

* Click on ‘Submit’

If you still face any issue updating the email address we would be happy to help you.

If you have any further queries, feel free to write back to us or you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Hope to see you back again soon.

Thanks for choosing Flipkart.

=============buy

Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you to talk to you about your concern but could not reach you.

We understand your concern about the pickup of your product 'DR VAKU 2 in1 Combo of 1x Fingertips Pulse Oximeter, 1x Non-Contact Infrared Digital Forehead Thermometer Pulse Oximeter' and you want a refund for the same.

We're sorry for the trouble you had to go through.

Please be assured that our concern team will look into this and get back to you with an update by September 11, 2021.

We request your kind patience in this regard.

This is certainly not the kind of service we want you to experience but very unfortunately things have turned out in this way.

Your satisfaction is something that we take very seriously and would never compromise under any circumstances.

We are thankful for your continued trust in Flipkart.

We would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.

=============ring
We'd like to let you know that we tried to get in touch with you to talk to you about your concern but could not reach you.

We'd like to let you know that we tried to get in touch with you on '' to talk to you about your concern but could not reach you.



=====1st
1st attempt call not connected keeping for follow up
Wrong number xxxxxx6192
dup

information already shared to cx in given
Incident Id - IN2108061515054908846
hence duplicate close

the customer already talked over the call in the given
Incident Id - IN21080516413538506278
hence duplicate close



[email protected]

Wrong number xxxxxx6192

ac number 51442011004273
IFSC PUNB0514410
AC holder name Ranjana mall
ustomer_name], I see that your email address is not updated on your Flipkart account. Due to this, we are unable to send important order/refund related updates to you via an email.


Updating your email address is really easy and takes very little time. Would you like me to share the steps with you?

========================
मैं देख पा रहा हूं कि आपके फ्लिपकार्ट अकाउंट में आपका ईमेल एड्रेस अपडेटेड नहीं है इसकी वजह से हम आपको ऑर्डर या रिफंड से जरूरी ई-मेल नहीं भेज पा रहे हैं क्या आप ईमेल एड्रेस को अपडेट करने की प्रक्रिया के बारे में जानना चाहेंगे यह बहुत आसान है और इसमें थोड़ा समय ही लगेगा
tat not generated 24 to 48 hours share with customer

===============================
As we have checked and found that your email address is not updated on your Flipkart account. Due to this, we are unable to send important order/refund-related updates to you via email.

Updating your email address is really easy and takes very little time.

* Go to My Account

* Under Settings, go to Update Email

* Enter your new email ID

* OTP will be triggered to both new and old email IDs to complete the update process

* Enter the ‘OTP’ along with ‘Password’

* Click on ‘Submit’

If you still face any issue updating the email address we would be happy to help you.

=================not got

customer has not received the product but got delivery confirmation not able to forward the case to the forward shipment has not relevant assigned here kindly check and do needful///PATANJALI Giloy ghanvati
======

the case is already handled with the previous agent information shared over the email after that there is no and revert back from the customer side case wrongly open to me hence solved NRR in same issue type


cx issue ///hi the amount has been debited twice from my IOB account but has not been validated by the seller thank you//////kindly check and do needful

=============A1


We assure you that feedback has been shared with the seller and they'll do their best to ensure that you don't experience this again.

customer want the invoice of the product not able to download the invoice hence not relevant assigned here kindly check and do needful
year 2014

customer confirm that invoice related issue has been resolved hence closing the case not relevant tagged here

Hi Chingangbam,

Thank you for your time over the call.

We understand your concern about the amount deduction but the order 'OD122034617859752000' not confirmed.

We are sorry for the trouble you had to go through.

As per your telephonic conversation you have confirmed that your issue has been resolved hence we are closing the case.

We hope we were able to resolve your concern about your issue. In case you require additional assistance, please reply to this email and we will be happy to help.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Moreover, you can also call our toll-free numbers 1800 208 9898 and 1800 202 9898. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Have a great day.

Chingangbam, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.
================buy1

Hi Ajay,

Thank you for your time over the call.

We understand that you are facing issues with your product 'DIXCY SCOTT Men Solid Brief'.

We are sorry for the trouble you had to go through.

Please be assured that our concern team will look into this and get back to you with an update by September 10, 2021.

We request your kind patience in this regard.

We hope we were able to resolve your concern about your issue. In case you require additional assistance, please reply to this email and we will be happy to help.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Moreover, you can also call our toll-free numbers 1800 208 9898 and 1800 202 9898. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Have a great day.

Ajay, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.

======R1

the customer received a different product incorrect size is mention on the product page///
reverse pickup address will be same//
packaging material is available///
customer wants refund//


only refund aviable

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==== in1
Hi Mojahid,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you to talk to you about your concern but could not reach you.

We understand that you want a copy of the invoice for your order '' for your product ''.

We're sorry to let you know that the seller will not be able to send the invoice for this product due to some technical errors.

Please be assured that our concern team will look into this and get back to you with an update by July 14, 2021.

We request your kind patience in this regard.

We hope we were able to resolve your concern about your issue. In case you require additional assistance, please reply to this email and we will be happy to help.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Moreover, you can also call our toll-free numbers 1800 208 9898 and 1800 202 9898. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Have a great day.

Mojahid, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.

===============in2

Hi Satyendra,

Thank you for your time over the call.

We understand that you want the invoice for your order 'OD118908787590613000'.

We are sorry for the trouble you had to go through.

We would like to let you know that a copy of the invoice provided by the seller for your product 'Mi Smart (MRB13) 7 L RO + UV Water Purifier with App Connectivity and DIY Filter Replacement' has been attached with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

We hope we were able to resolve your concern about your issue. In case you require additional assistance, please reply to this email and we will be happy to help.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Moreover, you can also call our toll-free numbers 1800 208 9898 and 1800 202 9898. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Have a great day.

Satyendra, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.

=============buy in
Hi Arya,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you to talk to you about your concern but could not reach you.

We understand that you want a copy of the invoice for your order 'OD222216845179555000' for your product 'HP 15s Ryzen 3 Dual Core 3250U - (8 GB/1 TB HDD/256 GB SSD/Windows 10 Home) 15s-GR0012AU Laptop'.

We're sorry to let you know that the seller will not be able to send the invoice for this product due to some technical errors.

Please be assured that our concern team will look into this and get back to you with an update by September 15, 2021.

We request your kind patience in this regard.

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

Your satisfaction is something that we take very seriously and would never compromise under any circumstances.

We are thankful for your continued trust in Flipkart.

Arya, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.


==================Attached

Hi Manisha,

Thank you for your time over the call.

We understand that you want the invoice for your order 'OD121351341104250000'.

We are sorry for the trouble you had to go through.

We would like to let you know that a copy of the invoice provided by the seller for your product 'JOCKEY Women Boy Short Black Panty' has been attached with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

We hope we were able to resolve your concern about your issue. In case you require additional assistance, please reply to this email and we will be happy to help.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Moreover, you can also call our toll-free numbers 1800 208 9898 and 1800 202 9898. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

As we have checked and found that your email address is not updated on your Flipkart account. Due to this, we are unable to send important order/refund-related updates to you via email.

Updating your email address is really easy and takes very little time.

* Go to My Account

* Under Settings, go to Update Email

* Enter your new email ID

* OTP will be triggered to both New and Old email ID to complete the update process

* Enter the ‘OTP’ along with ‘Password’

* Click on ‘Submit’

Thanks for choosing Flipkart.


====



In future, if you have any query feel free to write back to us, we'll be happy to help.

Moreover, you can also call our toll-free number 1800 208 9898.Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.


Thanks for your precious time over the call and for being a valuable Flipkart Plus member.

Thanks for writing in.

Thanks for writing in and for being a valuable Flipkart Plus member.

We see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

Please note, you are important to us and great customer service is a top priority for us.



, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.


Info already shared in given Incident Id - IN2003081811033000810
Hence Dup close




As per telephonic conversation, you have confirmed that you want to close the case.

We are sorry for the trouble you had to go through.

Your satisfaction valuable to us and will help us enhance your experience.

We are sorry to hear that your experience with Flipkart had an unpleasant one.



Goli

We would request you to click on 'Add images/Pdf' option while writing the email to attach the screenshots.

We will share your feedback with our management and they're looking into this and maybe they will implement a service related to preferred slots delivery in case when the product reached near by delivery address.

Please note, you are important to us and great customer service is a top priority for us.



We would never want to disappoint a valuable customer like you and we always thrive to provide the best of services from our end to make your shopping experience a happy one.

Your satisfaction is something that we take very seriously and would never compromise under any circumstances.


Customer satisfaction is always the number one priority for us. We are deeply sorry that that wasn't clearly demonstrated to you.

We completely understand how upset you feel, we apologize for trouble you had to go through

Trust us if there is an option with us, we could have definitely helped you out. As you are one of the valuable customer for us.

We assure you that feedback has been shared with the sellers and they'll do their best to ensure that you don't experience this again.

We assure you that feedback has been shared with the courier service provider and they'll do their best to ensure that you don't experience this again.

We are providing feedback to the seller in order to minimize such issues which adversely affect the experience of our valuable shoppers like you.

We've noted this down and will make sure appropriate feedback is shared with the seller so that you do not experience this next time around.

We've noted this down and will make sure appropriate feedback is shared with the courier service provider so that you do not experience this next time around.

As you are one of our valuable customer, your satisfaction is one of our primary concern.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

We see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

We can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.

We'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

We want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

We'll share the feedback with courier service provider so that they can put additional measures in place to make your shopping experience a delightful one.

You can be certain that your details are safe and you can continue to shop with confidence.

We understand that you're upset about the delivery of your order. We have been trying to do our best to help you out and would request you to please try to understand.

We do want to help you in this regard. We are trying our best to make things right for you with our efforts.


We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

We will share your feedback with our management and they're looking into this and they'll take utmost care to this does not happen again.

Since, your case is already with our team so it is a humble request kindly wait by______. Please be assured you will be getting the best resolution in this regard.

We know how hard it is to trust for you now. However, we have done our best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

We do not want to make any fake commitment this is the reason, we have done our best and have shared the same information that has been shared by the seller with us.

Please give a chance to let the seller correct this mistake. We do value you and your time in this regard.

Please give a chance to let the installation service provider correct this mistake. We do value you and your time in this regard.

We do want to keep you as a happy customer for a long time. Your satisfaction is our primary concern.

We really wish to do our best to make things easy for you with all the access that has been provided by the seller and our organization.

We are glad that you are bringing this to our attention. We completely understand your concern and your feedback will be shared in this regard.

We greatly appreciate that you are taking this initiative and bringing this to our attention.

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.



























Unable to download the screenshot hence kept internal for 24 in same issue type// cx come with non-order

We are sorry that it's taken longer than expected to respond to your email due to the high contact volumes we're experiencing at the moment and this is not something we'd want you to go through.

We'd like to let you know that

issues typed is not getting changed after the tagging

cx issue payment deducted from the account but not received any order is //when we check in payzippe there is transition of rs 9499 when we check with associated order id OD118977169132056000 it's not showing any record payment status is hence assigned here kindly check and do needful

Info already shared to cx in given ''
hence dup close

We'd like to let you know that the seller is unable to provide you the invoice for your order due to some technical errors.

We are sorry that it’s taken us longer than expected to respond to your email due to the high contact volumes we’re experiencing at the moment.

We are sorry to let you know that we are unable to download the attached screenshot due to technical errors.

As we check and found that you have returned the product. The product has been picked up by the courier service provider.

We understand that you are concerned about the authenticity of the product '' delivered to you.

We would like to assure you that sellers are mandated to list only genuine and brand new products on Flipkart.


cx issue was related to return // cx already returned the product // hence no relevant tagged here Refund info also shared to cx unable to send refund SMS Dt disabled

Refund date breached still in processing hence assigned here kindly check and do needful


Thanks for writing in and for being a valuable Flipkart Plus member.

Refund info shared to cx unable to send refund sms Dt disabled

We are sorry for the trouble you had to go through.

We've noted this down and feedback is shared with the financial partner so that they will try to do their best to provide the payment limit however we are unable to confirm the limit.



We've noted this down and feedback is shared with the financial partner so that they will try to do their best to provide you the Flipkart pay later payment option however we are unable to confirm that they will able or not provide to you the Flipkart pay later payment option.



We are sorry for the trouble you had to go through.

We can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.

Please note, you are important to us and great customer service is a top priority for us.

Your satisfaction valuable to us and will help us enhance your experience.

We do want to keep you as a happy customer for a long time. Your satisfaction is our primary concern.

In future, if you have any query feel free to write back to us, we'll be happy to help.

We are sorry to hear that your experience with Flipkart had unpleasant one.

Unable to understand cx exact issue hence requesting for elaborate with exact order id

We've noted this down and will make sure appropriate feedback is shared with the seller so that you do not experience this next time around.

We're writing in continuation to our previous email.

Cx come with same concern hence update here

Case with team in given Incident Id - IN2005242047357482428
hence tat shared to cx and solved Nrr

Case with team in given ____ hence tat shared to cx and solved Nrr

We've noted this down and will make sure appropriate feedback is shared with the courier service provider so that you do not experience this next time around.

, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.
================
Hi,

Thanks for writing in.

We are sorry that it's taken longer than expected to respond to your email due to the high contact volumes we're experiencing at the moment and this is not something we'd want you to go through.

We'd like to let you know that we are unable to understand your exact issue.

We kindly request you to elaborate on your exact issue with the exact order id and full product name within 72 hours so that we can check and assist you accordingly.

While replying to the email, please ensure that the subject line is not edited.

Hope to hear from you soon.

Thanks for choosing Flipkart.

Unable to understand exact issue hence elaborate and requesting for exact order id
======================


Hi,

Thanks for writing in.

We understand your issue about the refund.

We are sorry that it's taken longer than expected to respond to your email due to the high contact volumes we're experiencing at the moment and this is not something we'd want you to go through.

We'd like to let you know that we are unable to locate your exact order id or product in your Flipkart account.

We request to you please write back to us with an exact order id and full product name within 72 hours so that we can check and assist you accordingly.

While replying to the email, please ensure that the subject line is not edited.

Hope to hear from you soon.

Thanks for choosing Flipkart.

Unable to locate the product hence requesting for exact order id



=======================





Hi Jeet,

Thanks for writing in.

We understand your registered contact number is missing and you want to update your registered contact number for your Flipkart account.

We are sorry that it's taken longer than expected to respond to your email due to the high contact volumes we're experiencing at the moment.

We kindly request you write back to us with the following details within 72 hours so that we can check and assist you accordingly.inoice


- Registered Contact number.
- The new Contact number that you want to update for your account.


While replying to the email, please ensure that the subject line is not edited.

Hope to hear from you soon.

Thanks for choosing Flipkart.

cx is unable to change registered contact number hence requesting for new number and relevant kept here











==


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