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I am sorry for the trouble that you are facing. This is not the shopping experience we want you to have.
To exchange your old phone for a new one you have to simply follow these steps:
1. From the ‘mobiles’ page on Flipkart, select the mobile you wish to buy.
2. On the product page of the device, you will see an option called 'Buy with exchange' on the right-hand side of the product image. Click on it
3. Now, you will find two dropdowns from where you will have to select the mobile brand and corresponding model that you are planning to exchange for the new phone.
4. You will also have to enter the IMEI number on your device in the space provided.
5. When you enter the required details, you will be displayed the amount that will get deducted from the original price of the new mobile and the amount that you will have to pay.
6. Now you can click on 'Exchange and Buy' and proceed to buy the new phone.
I'm sorry that you had to contact us repeatedly
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