Notes

Pickup scenarios

Confirmation of pickup
Will you please tell me the pickup of your item is done or not?
Please aap mujhe btaenge apke item ka pickup ho chuka hai ke nahi?

Pickup failure
Sir, As I can see here, it is updated as pickup could not be completed due to <Pickup failure reason>, so could you please confirm for me, did you receive any call for pickup on <RLCW date>.
Sir/Mam jesa ke check kar paa rahe hoon, apkae order ka pickup (------) ke wjha se nahi ho paya hai, Apse confirm karwana chate the kya apko pickup ke regarding koe call aee the (-----) ko.

Pickup failure 2
Thank you for confirming. Please allow me a moment, so that I will update your concern and try to get your item picked up as soon as possible.
I have updated your concern and be assured the pickup will be reattempted within 2-3 days. I am really sorry about the inconvenience caused and I ensure this will not happen again.

Confirm karwane ke leyai dhanyawadh, App mujhe thoda samay dejeyai, taki mai apka concern update kar pau or jaldh se jaldh apke product ka pickup krwa pau.
Mane apka concern update kar deya hai, poore koshish ke jaege ke apke sath 2-3 din ke andar pickup attempts dubara karwae jae.

Pickup schedule:
Sir, As I can see here, the pickup of your item has been schedule and it will be picked up within a maximum of 2-3 days .
Sir , jesa ke check kar pa rahe hoon, apke order ka pickup scheduled krwa deya gya hai, esme maximum 2-3 din ka samy lagega.

Pickup OFP
Sir, As I can see here, our courier partner is out for pickup and your item will be picked up today. Rest assured our pickup boy will call you once reach at your destination.
Sir/Mam, jesa ke check kar pa rahe hoon, aaj apke product ke pickup ke leyai hamare pickup boy out for pickup hai, aaj apke product ka pickup krwa leya jaega.

Pickup APUC
Sir, I understand that your item is already picked, could you please confirm me the pickup date and if you have any pickup receipt and SMS. Also I request you to please share pickup boy number.
Sir/Mam, samajh paa rahe hoon ke apke product ka pickup ho chuka hai, please kya aap mujhe pickup date bta sakte hain or aap pr koe pickup receipt ho to. Apse request hai aap pickup partner ka number bhe share kar dejeyai taki mai update kar sakoon.

APUC(Complaint taken)
I have updated your concern, our team will update you regarding this within next 72 hours.
Maine apke complaint register kar de hai apko 72 hours mai team ke tarf se update kar deya jaega. Aap nischint rahe.

PUC/QC Process
Sir, I can see your product is picked and it usually takes 7-8 days post pickup to delivered at our Warehouse for Quality checks after successful quality check your refund/replacement will initiate from our end within 24-48 hours.
Apka product pickup hote he warehouse jaega jesme adhiktm 7-8 din ka samay lagta hai, uske baadh uska quality check hoga , usme pass hote he apka refund/replacement yha se initiate krwa deya jaega. jo ke apke account mai reflect hone mai adhiktm ------ samay lega.

PUC/QC Process door step
Once your order will be picked that, on door steps quality check will take place after successful quality check your refund/replacement will initiate from our end within 24-48 hours.

Ek baar jese he apko product pick hoga, uska quality check hoga usme pass hote he apka refund/replacement yha se initiate krwa deya jaega, jo ke apke account mai reflect hone mai adhiktm ------ samay lega.

Refund

(If within TAT)
I have checked the details and your refund was initiated on <date> by us and banks usually take around (Refund TAT) to reflect the amount in your account.Don't worry sir/ma'am, your refund will reflect in your account soon.

Sir/Mam, jesa ke check kar paa rahi hoon apka amount hmarae tarf se 20/5/2020 ko initate kiya gae hai. Apka bank apke account mai show karene ke leyai adhiktam samay (TAt ) leta hain.
Chinta mat kijeyai sir/ mam, apka amount jaldh he apke account mai bhe show ho jaega.

(If outside TAT )
I have checked the details and your refund was initiated on <date> by us. I am really sorry that you did not get the refund till now. I would request you to please get in touch with your Bank and share this reference number <Ref #>.
And I request you to please share your bank statement in PDF form, for the same I am sending you a mail I request you to please share the bank statement on that mail.

Sir jesa ke check kar paa rahi hoon apka amount hmarae tarf se 20/5/2020 ko initate kiya gae hai.Apka bank apke account mai.Maafi chaungi abhi tak apke account mai apka amount show nahi hua hai. Apse request karungi please aap ek baar apne bank se eske regarding contact kare es reference no. ke sath 36017705829.Or apse request hai aap apne bank statement PDf form mai "initiate date" se lekar aaj tak ke, mail mai send kar dejeyai, uske leyai mai apko ek mail send kar rahe hoon aap us par reply kar dejeyiga.

NEFT not present
As I can check that your refund is not initiated from our end because your account details are not present here, So I request you to please share your bank details with us, for that I am sending you mail, please reply on that mail with the account details.

Jesa ke check kar paa rahe hoon apke account details yha present na hone ke karan apke refund initiate nahi ho paya hai, apse request hai aap apne account details share kar dejeyai, uske leyai mai apko mail send kar rahe hoon aap us par reply kar dejeyai.

Empty Parcel
Below 500
Sir, We need your cooperation in thoroughly investigating this matter. Therefore, we request you to allow us a maximum of 7 days for a detailed investigation.Please accept our apology for the inconvenience.

Maafi chaungi apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karungi please aap hame 7 din ka samay dejeyai, taki humare team apke complaint par investigate kar sake, Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Above 500
Sir, We need your cooperation in thoroughly investigating this matter. Request you to duly fill and sign the undertaking form which is sent to you over your Registered Email ID and send back to us. After that we will update after investigation within the next 7 days
We are sorry for the inconvenience and will get back to you asap!

Maafi chaungi apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karungi aap under taking form fill karke humare sath send kar dejeyai, uske leyai mai apko mail send kar rahe hoon, jaise aap form send kar dainge apko team ke tarf se 7 din ke andr update kar deya jaega. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Trust pay policy
Sir, We are pleased to inform you that returning your Snapdeal purchase is simpler than ever with our Easy Returns Policy. You can raise a return or replacement request within 7 days after the item is delivered."

Apko btana chaungi snapdeal ke return/replacement ke 7 din ke return/replacement policy hai, jo ke apke order deliver hone ke baadh shuru ho jate hai, agar apko order deliver hone ke baadh 7 din tak ke bhe poblem aate hai product mai to aap apne return/replacement complaint register krwa sakte hain.

Snapdeal guaranty
"Snapdeal is a marketplace, where buyers like you purchase items listed by our sellers on our platform. We diligently approve and encourage only those sellers who can be trusted to sell you high-quality items at unbeatable prices.
We have covered most of the products under standard manufacturer's warranties for hardware or software issues, wherever applicable. In case you are not satisfied with any of our returnable products, we have a 7-day easy return policy to ensure your payments are protected.

Snapdeal ke sabhi seller best hain, or sare product bahut best and assured hain, apko product mai koe bhe pareshani nahi aaege. Or apko btana chaungi snapdeal ke return/replacement ke 7 din ke return/replacement policy hai, jo ke apke order deliver hone ke baadh shuru ho jate hai, agar apko order deliver hone ke baadh 7 din tak ke bhe poblem aate hai product mai to aap apne return/replacement complaint register krwa sakte hain.

(Complaint against trust pay policy)
Sir, I apologize we cannot accept return request of "Product Name" since the item was delivered on DD-MM-YY and the 7 day window to return the item has expired.

Maafi chaungi apke order ke return/replacement request nahi lai paungi, kyuki jesa ke check kar paa rahe hoon apko order apko (---) ko delivered kiya gya tha, product ke 7 days easy return policy khatm ho chuki hai.
Eske (---) ke brand warrenty hai to apse request karungi please aap ek baar service center visit kejeyai, vo apke eske regarding poore help karenge. Agar apko wha se bhe koe help nahi melte hai to aap humse contact kejeyai unke denail letter ke sath, apke poore help ke jaege. Asuvidha ke liye khed hai.

Invoice Related
(Direct from app and website)
Sir, Ma'am, aap my order section mai jakr order par click karein, whan apko get invoice ka option aaege aap us par click kare, apke order ka invoice download ho jaega.
(Direct from app and website)
(i)For website: Great sir/ma'am, just go to Account at the top right corner and click on Orders. Select your item and click on Get invoice. You will immediately get an option to download the invoice.

(ii)For the app- Please click on the SD option at the top left corner. Select your item and click on Get invoice. You will shortly receive a copy of your item's invoice at your registered email ID.


(when we will registered complaint)
Mai yha se apke invoice ke request lai rahe hoon, agle 24-48 hours, ke andr apke mail ID par apko team ke tarf se invoice send kar deya jaega.
Sir/ma'am, I'm immediately registering a request on your behalf. We will send you a copy of your invoice within 48 hours to your registered email address. "

Cx want to change E-mail ID:
We are unable to change/delete the email address associated with your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any change/delete in the email address associated with an account.
Maafi chaungi sir, registered E-mail id or number change nahi ho paega.

Extra assurance
I’m sorry to hear you are having these problems. We will get this resolved as quickly as possible.
Aap bilkul nischint rahe ye meri responsibility hogi ki apka order jldh se jldh deliver krwaya jaye apki deliver date ke andar.

I will make sure that this should be your first and last bad experience with us and you won't face such a problem in the future. I really apologize that you are experiencing this problem.

Maafi chahungi, Par aap humare liye bahut value customer hai, aap nischint rahe aap, Mai jldi se jldi apko jo problem face karni padd rahi hai usko solve krwaungi.

Your concern is justified and, I understand how you are feeling right now. But be assured I will definitely help you regarding this. Your chat landed on me so, now is my responsibility to help you.
Mai smj skti hoon apko bahut pareshani ho rhi hai infact apki jagah agar mai hoti, mujhe bhi gusa aata, but ab ye meri responsibilty rhegi ki ki apki problem ko jldi se jldi resolve krwaya jaye aap mujhe ek mauka dijiye.