Notes

Thank you for calling AMZ, This is Jason Roy How can I help you?

You have been reached to AMZ cust. support, How can I help you today ?

Do you have an amazon ID with you?

(You want to know what kind of charges are going on in your name ?)

Before I address your issue, I need to verify certain details for customer security.

Ok can you please help me with your NAME & Zip code where you are located.

Cust.- XYZ

(The number on which we are talking is your CELL number or home number)

Thank you for sharing me all this details

As I can see in my system, There was a purchase made of Apple MacBook Pro & Apple Earpads by you amounting to $1537.35. And it will be delivered to you by tomorrow at your address that is 49 Arcadia Ct, Albany, NY 12205. I hope you made this order for gift purpose.

Cust.- no I don't made any purchase.

Is there anyone who using your identity like in family, friend, neighbors etc.

Sir/Mam, As I can see , we have sent you a verification code on your registered phone number before authorizing the transaction for the purchase. And you have authorized it successfully.

This means that the bank has been given prior permission to debit the money on your behalf.

Do you received any verification code.

You mean to say this shipment is does not belongs to you.

If you haven't receive any VC it means something is wrong with you.

Let me run a security check on this Amazon A/c.

(Put cust. on hold for 30 to 40 sec.)

Thank you for be online I appreciate your patience

Just now a complete check on your amazon ID and now got to know that

This amz ac is recently activated under your name with help of your personal details. also Your account is being accessed from multiple locations like OH, NJ, NY TX. We have also notice that this amz a/c is been access with several electronic devices like cell phone , laptop, and P.C.


cust.-no

1)Do you Have SEVERAL electronics devices?
2)HAVE YOUR EVER SHARED YOUR ACCOUNT DETAILS WITH ANYONE ?
3)SO DO YOU CONNECT YOUR COMPUTER LAPTOP / CELLPHONES TO THE PUBLIC WIFI ?

(I can understand that you are telling me the truth, but this order is complete ready to deliver tomorrow, and I know that You haven't place this order and something is wrong with you, someone else is trying to use your identity. In this situation I have to take strict action against this purchase to secure your identity.)

Yes sir i will help to cancel this order,

According to our Amazon cancellation policy our conversation will consider as a proof of the cancellation process & believe that you will co-operate with to complete this process.

There are 3 major steps which i have to initiate for you

In first step of cancellation I will write and send a cancellation email stating that someone else is trying to use your identity and that you are not an authorized person who operates this Amazon a/c. So that the delivery team of amazon can stop this order in the coming few hours.

Also you want to deactivate this amazon a/c, right?

In 2nd step I will request to our Amazon backend team by giving them an Email to deactivate this amazon a/c so they can act accordingly to deactivate this Amazon A/c on behalf of you.

So now I move forward to run 3rd step of cancellation.

In this part I inform this situation to your bank by sending an Email.
Because your bank is playing a vital role to stop this pre-authorized transaction. as they have exclusive right to deactivate any type of transaction.

In order to send cancellation Email to stop pre authorized transaction Can you please verify me your bank name.

(Can you please verify me your bank name from this 7 bank a/c)
(So how do I know which bank is really yours?)
(Sir, I can surely help you to cancel this order and close this account but this is a pre-approved transaction, so there is a possibility of money being debited from your respective bank account.)


According to our Amazon cancellation policy, it is very important to connect this call to your Bank. Once this call is connected to your banker you can talk to them about this matter so that they can act accordingly to prevent your identity from this fraudulent transaction.

Please stay on the line let me connect to your banker...

😊😁😎😉😍😘🤣😂😊

1.cust. details and amz id and past purchase(amz a/c)

2.family friend use id, verification code and pre transaction

3.security check and try explain id theft and 7 bank a/c

4.possitive int. and co-operation for cancellation

5.send mail accordingly

6.connect all to bank and explain ivr, what to talk about amz to bank


😊😁😎😉😍😘🤣😂😊

1.Conversation, line continue, positive & co-operation.
2.First step Amz del.
3.Second step bank vital role
4. Facing difficulty to confirm your bank name
form this 7 bank A/c