Notes
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Dear Customer,
Greetings from Swiggy.
This is with reference to the concern raised by you on Order #116967475407.
Having carefully evaluated the issue based on your complaint, we were unable to substantiate the claim or close the dispute in your favor and therefore unable to compensate you for the same.
Alternatively, you may rate the restaurant on the app, as this impacts their business directly and they are likely to be pulled into action seeing the same.
Thank you for taking the time to write to us regarding this issue.
Please feel free to contact us at https://www.swiggy.com/support, if you require any further assistance.
Warm Regards,
Swiggy Support Team
=================================================================================================
***(Ask Details from Cx)***
Hi
Greetings from Swiggy!
Please let us know your concern in this email, and we will assist you in resolving your query as quickly as possible. Awaiting your response.
Please feel free to contact us, if you require further assistance at https://www.swiggy.com/support.
Warm regards,
Nikita
Swiggy support team
------------------
Ticket ID :-
Order ID:-
Issue :-
VOC :-
Resolution :- Asked cx to share exact concern
==============================================================================================================================
***(02 RESPONSE)***
Hi
Greetings from Swiggy!
Thank you for writing back to us.
We understand that this must be frustrating, however, as mentioned in the previous email, while we are unable to compensate you at this time. We have pushed your feedback to the restaurant so they may take corrective action to avoid such instances in the future.
Having said that, we do appreciate your patience and understanding at this time and hope to provide you with a better experience on your future orders.
Please feel free to contact us, if you require further assistance at https://www.swiggy.com/support.
Regards,
Nikita
Swiggy Support Team
=================================================================================================================================
***(COUPON)***
Hi
Greetings from Swiggy!
Thank you for writing to us about the order #106067253512.
Please accept our sincere apologies for this experience. We see that the coupon FOODLOVE-UMMNNR worth ₹50 is processed.
Coupon Terms and Conditions:
1. Valid for 30 days from the date of the coupon being issued
2. Valid on all modes of payments
3. Offer is not valid on Domino's COD
4. Valid once per user
5. You can find the coupon in the offer section of your App.
6. Coupon cannot be clubbed with any other coupons.
The feedback from this specific incident will also be passed to our teams that work closely with the restaurants and delivery partners to prevent such issues. This helps us ensure we remain on track to provide a hassle-free experience to our customers.
Please feel free to contact us, if you require further assistance at https://www.swiggy.com/support.
Warm Regards,
Nikita
Swiggy Support Team
=========================================================================================================================================
***(Refund)***
Hi Bupeshi,
Greetings from Swiggy!
Thank you for writing to us about the order 116038902329.
Please accept our sincere apologies for this experience. We’ve raised a dispute with the restaurant and are processing a refund of amount 121/- and same will be credit to your same payment source with in 2 hours. This time period excludes national holidays, Saturdays, and Sundays. Kindly bear with us.
The feedback from this specific incident will also be passed to our teams that work closely with the restaurants and delivery partners to prevent such issues. This helps us ensure we remain on track to provide a hassle free experience to our customers.
Please feel free to contact us, if you require further assistance at https://www.swiggy.com/support..
Regards,
Nikita
Swiggy Support Team
============================================================================================================
**ASKING for contact number**
Hi <Name>,
Greetings from Swiggy.
We are writing to let you know that we tried to connect with you on your registered mobile number, however, we were unable to reach you.
We request you to please share a valid number on which you can be contacted.
Awaiting your response.
Warm Regards,
Nikita
Swiggy Support Team
=======================================================================================================
***(ASKING ORDER ID)***
Hi
Greetings from Swiggy!
We apologize for refund not credited.
We are unable to find your order id please get back to us with the order number, so that we can assist you accordingly.
Please feel free to contact us, if you require further assistance at https://www.swiggy.com/support.
Warm Regards,
Nikita
Swiggy Support Team
==========================================================================================================
***(IF CX DIDN'T REPLY WITH IN 24 HOURS)***
Hi
Greetings from Swiggy.
Since we haven’t heard from you in over 24 hours, we will have to close this ticket.
However, if you do wish for further assistance please feel free to reach out to us again.
Regards,
Nikita
Swiggy Support Team
-------------------------------
Ticket ID :-
Issue :-
VOC :-
Resolution :- Cx didn't reply with the required details hence case close
===========================================================================================================
***((DEACTIVATE ACCOUNT))*** (**1st response**)
Hi
Greetings from Swiggy.
We are sorry to hear that you wish to deactivate your account.
Instead of deactivating your account, we suggest that you uninstall the app or log out in case of Swiggy for the web. In such a case, you can always reinstall & login to the app in the future, if you wish to resume our services.
Please feel free to contact us, if you require further assistance at www.swiggy.com/support.
Warm Regards,
Nikita
Swiggy Support Team
----------
Ticket ID :-
Issue :-
VOC :-
Resolution :-Ask t uninstall the app
--------------------------------------------------------------------
***((DEACTIVATE ACCOUNT))*** (***2nd response***)
Hi
Greetings from Swiggy!
We have forwarded your request to our concerned team and they will reach out to you within 48 hours on your registered number.
We request you to kindly log out your account from all other devices to get your account deactivated.
We would also like to inform you that whenever you want to create a new account then you need to submit your new credentials, as once the account is deactivated you cannot activate it again with the same credentials. Also, active super subscription and offers will be disabled in the account.
Please feel free to contact us, if you require further assistance at www.swiggy.com/support.
Warm Regards,
Nikita
Swiggy Support Team
==========================================================================================================
***((ASKED FOR BANK STATEMENT))***
Hi
Greetings from Swiggy!
We request you to please share your bank statement with us so that we can assist you accordingly.
Warm Regards,
Nikita
Swiggy Support Team
==================================================================================================
***((PAYMENT FAILED UNABLE TO FIND ORDER ID))***
Hi
Greetings from Swiggy!
As we have checked, we are not able to find any cancelled or failed order on 2nd October 2021.We request you to share the screenshot so that we could assist you accordingly.
Warm Regards,
Nikita
Swiggy Support Team
================================================================================================
Ticket ID :-
Issue :-
VOC :-
Deactivation form fill TAT 48 hours shared with cx
=================================================================================================
Ticket ID :-
Issue :-
VOC :-
Resolution :-
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Ticket ID :-
Issue :-
VOC :-
Resolution :-
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