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Coaching opportunity:
Other general topics:
Remember to daily verify that all your incidents are closed.
MQ escalation you must use the proper template according KB.
Remember to report your refused chats and send feedback.
Remember to review the chat bot to address the customer's concerns quickly and get it resolved in a timeline manner so customer don't need to repeat again the main issue. We cleared some doubts regarding some cases that he has during the week.
Just remember to use more empathy statements and get involved with the customer, to show extra effort during your interactions.
Just try to use some power words as "Awesome" "Perfect" so you can get involved with the customer, to show that extra effort during your interactions. We cleared some doubts regarding some cases that he has during the week.
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