Notes

TAGGING

Whatsapp Chat ID –
Cx Concern – cx wanted to know about
Action Taken – replied on whatsapp
Communication-

(DELIVERY)

Whatsapp Chat ID –
Cx Concern – cx wanted to know about delivery of his order //
Action Taken – replied on whatsapp
Communication- info shared about shipping//ddr shared//

Whatsapp Chat ID –
Cx Concern – cx wanted specific delivery //
Action Taken – replied on whatsapp
Communication- info shared about that//assurance given //ddr shared

Whats-app Chat ID –
Cx Concern – cx wanted to know about order status //
Action Taken – replied on whats-app
communication- OFD// info shared about delivery//told cx to wait till end of day//

Whats-app Chat ID –
Cx Concern – cx wanted to know about delivery of his order// ud marked//
Action Taken – replied on whatsapp
Communication- ud marked// FNDR filled// told cx to wait for 24 to 48 hrs // info shared//

Whats-app Chat ID –
Cx Concern – cx wanted to know about delivery of his order// ud marked//ODA
Action Taken – replied on whatsapp
Communication- ud marked//ODA//requested cx for self pickup

Whats-app Chat ID –
Cx Concern – cx wanted to know about order status//order stuck at one location
Action Taken – replied on whats-app
Communication- info shared about delay in delivery//told to wait for 24-48 hrs for updates//apology done//

Whats-app Chat ID –
Cx Concern – cx wanted to know about order status//
Action Taken – replied on whats app
Communication- info shared about delay in delivery//assurance given//apology done

Whats-app Chat ID –
Cx Concern – order status show delivered but cx didn't receive the order
Action Taken – replied on whats-app
Communication- ask to wait for

Whats-app Chat ID –
Cx Concern – cx received empty parcel
Action Taken – replied on whats-app
Communication- told to wait for 7 days//apology done//

Whats-app Chat ID –
Cx Concern – cx wanted to know about order status//
Action Taken – replied on whats-app
Communication- info share about that

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(CANCELLATION)

Whats-app Chat ID –
Cx Concern – cx wanted to cancel his order //
Action Taken – replied on whats-app
Communication- info shared about non cancellation stage// told cx to refuse at door step //

Whats-app Chat ID –
Cx Concern – cx wanted to cancel his order //
Action Taken – replied on whats-app
Communication- info shared about order cancellation//

Whats-app Chat ID -
Cx Concern – cx wanted to know that why was his order cancel//
Action Taken – replied on whats-app
Communication- info shared about that//told cx to place new order//

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(RETURN)

Whats-app Chat ID –
Cx Concern – cx wanted to know about order status//RTO
Action Taken – replied on whats-app
Communication- info share about RTO//told to place new order//

Whats-app Chat ID –
Cx Concern – cx wanted to return product//
Action Taken – replied on whats-app
Communication- info shared//told cx to wait for 24 to 48 hrs for update//

Whats-app Chat ID –
Cx Concern – cx wanted to return product//
Action Taken – replied on whats-app
Communication- info shared//SMS shared//requested to share images of products

Whats-app Chat ID –
Cx Concern – cx wanted to return product//
Action Taken – replied on whats-app
Communication- info shared//RPU generated//told cx to wait for 2-3 days//

Whats-app Chat ID –
Cx Concern – cx wanted to return product// cx said
Action Taken – replied on whats-app
Communication- info shared//told cx to wait for//

Whats-app Chat ID –
Cx Concern – cx wanted to know about pickup status//
Action Taken – replied on whats-app
Communication-RL filled// told to wait for 2-3 days// info shared//

Whats-app Chat ID –
Cx Concern – cx wanted to know about pickup status//
Action Taken – replied on whats-app
Communication- out for pickup//told cx to wait till end of the day

Whats-app Chat ID –
Cx Concern – cx wanted to know about pickup status//APUC case
Action Taken – replied on whats-app
Communication- told cx to share pickup details including pickup partner number//RL filled//ask cx to wait for 72 hrs//info shared
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(REFUND)

Whats-app Chat ID –
Cx Concern – cx wanted to know about refund/replacement
Action Taken – replied on whats-app
communication- CCA//told to wait for 24-48 hours

Whats-app Chat ID –
Cx Concern – cx wanted to know about refund//
Action Taken – replied on whats-app
communication- told cx to share bank details for refund initiation//info shared//

Whats-app Chat ID –
Cx Concern – cx wanted to know about refund//
Action Taken – replied on whats-app
communication- refund initiated//refund in tat//tat shared

Whats-app Chat ID –
Cx Concern – cx wanted to know about refund//
Action Taken – replied on whats-app
communication- refund initiated// refund not in TAT //utr/transaction number shared//requested to coordinate bank// info shared//

Whats-app Chat ID –
Cx Concern – cx wanted to know about refund//
Action Taken – replied on whats-app
communication- refund initiated//told to share bank statement// info shared//



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(FRAUD)

Whats-app Chat ID –
Cx Concern – Lucky Draw call/Scam received by cx
Action Taken – replied on whats-app
Communication- info shared// ask to avoid these type of calls and messages//

Whats-app Chat ID –
Cx Concern – Cx reported refund Fraud via App Download
Action Taken – replied on whats-app
Communication- info shared// ask to avoid these type of calls and messages//

Whats-app Chat ID –
Cx Concern – (Customer reported refund fraud issue via any-desk/remote)
Action Taken – replied on whats-app
Communication- info shared// ask to avoid these type of calls and messages//
Fraudsters details- (XYZ)
Amount debited from customer's account —


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Whats-app Chat ID –
Cx Concern – cx had product related query//
Action Taken – replied on whats-app
Communication- info shared
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Whats-app Chat ID –
Cx Concern – cx wanted to change delivery address
Action Taken – replied on whats-app
Communication- info shared//