Notes

WELCOME
Hi there! It’s a pleasure chatting with you today, $contacts.name.first. I hope you are having a great day!
Hello! I hope you are doing good today.


*EMPATHY
I have read your request and I am truly sorry that ** You are our priority so I will do everything I can to take care of this for you today.

First of all, my deepest apologies for the inconvenience this may caused you. Don't worry, let me do my best to help you with this and provide you a resolution.

I already read your concern about your order, and I want to apologize for this. I totally understand how important is this for you, let me assure you I'll do my best in order to provide you the best resolution.

First, I apologize because you have not received your refund yet, but do not worry, I am here to help you and provide you a resolution.

I’m definitely going to take care of this right away.

Thanks for your kind understanding towards this matter.

I am sorry for this matter. I hope you understand that I really tried to resolve this by all that I have on my hands.
We promise that we will always work to improve and we will make sure this does not happen in your future orders.

BACK WAITING
Thank you for your patience, $contacts.name.first. I want to apologize for the problems you’ve been having with your order.
Thank you very much for your patience today, after carefully checking the order, my records show me that

I do not mean to rush you because I really understand you and I want to help you to find a reasonable solution for you, but due to inactivity I’m required to ask, are you still with me, $contacts.name.first?

*LOST
Thank you for your patience, $contacts.name.first. I do not see any movement in the package. We suspect the package might be (). I understand how frustrating it is to pay for an item and not receive it. We will talk to our carriers to avoid problems like this in the future.

I'm so sorry to know that you haven't received your package even if it shows delivered already but I'll be more than happy to help you with this.

Would you like me to send you a replacement? Don't worry, you won't be charged twice.

I would like to send you a replacement, but my system doesn't allow me now. Would you like me to process a full refund plus a promo code $ off as compensation that you can use to reorder?

Can you please be so kind to confirm if the item is ****?

*ORDER IN TRANSIT
Thank you for your patience, $contacts.name.first. I can see on my system that your order will be delivered on () in this link you'll be able to track you order.
I do apologize for this delay in your order, we will make sure this does not happen in your future orders.

We are having some delays in some orders for high season.

*LOST SIGNED
Thank you for your patience, $contacts.name.first. I can see on my system that your order was delivered on () and signed by () in this link you'll be able confirm the information.
I do apologize for this incident with your order, then my kindly recommendation is contact your financial istitution to process a refund of () because you didn't receive your order.