Notes

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**(NEED IMAGE)**
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Dear Customer,

Greetings from Swiggy.

This is with reference to the concern raised by you on Order#

Having gone through your concern, we have understood that you have a quality issue with this order.

In order to expedite the resolution, we would require some more information. This will aid us in substantiating your claim and disputing it with the restaurant.

Image of the food you received: Please ensure that the image is clear and supports the claim. Feel free to share more than one image in case a single image is not sufficient to substantiate your concern.

In case you have further queries about this process, please feel free to write back to us. We would appreciate any assistance from your end towards this issue and are keen to resolve this at the earliest.

Please feel free to contact us, if you require further assistance at www.swiggy.com/support.

Warm Regards,
Swiggy Support Team
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***(FORWARD TO CONCERNED TEAM)***
Hi

Greetings from Swiggy.

We have highlighted your concern to the concerned team. Please allow us 72 hours so that we can check and do the needful.

Warm Regards,
Nikita
Swiggy Support Team
==========================================================
***(APOLOGY)***
Hi

Thank you for your patronage and your feedback.

We apologize for the inconvenience and have taken up your feedback with regards to service and are addressing it with immediate effect.

We understand you're unhappy about the experience & will ensure this is worked upon to render better service.

We will diligently work on improvement.

Please feel free to contact us, if you require further assistance at www.swiggy.com/support.

Warm Regards,
Nikita,
Swiggy support Team
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***(24 hours)*** NON food issue
Hi

Greetings from Swiggy.

Since we haven’t heard from you in over 24 hours, we will have to close this ticket.

However, if you do wish for further assistance please feel free to reach out to us again at www.swiggy.com/support.

Regards,
Nikita
Swiggy Support Team
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***(24 hours)*** food issue
Hi

Greetings from Swiggy!

Thank you for taking the time and writing in.

We are dismayed to know about the unpleasant and unfortunate issue you faced with the order 116422787654

Going forward, in case of any issue with your orders, we request you to kindly report immediately or within 24 hours from the time the order was delivered to you so that we can raise a dispute with the relevant team and take the right step of action to fix it.

In this case, we regret to inform you that we will not be able to close the dispute in your favor, however, we will share a strict word with the restaurant regarding your concern and will work on eliminating such instances in future orders.

Please do reach out to us for any concerns.

Warm Regards,
Nikita
Swiggy Support Team
===================================================================================================================
Hi

Thank you for writing to us.

We can understand that the issue you faced has caused you some distress, but please don't worry, we have already forwarded your feedback to the concerned department so that we can avoid the recurrence of issues like these in the future.

Please feel free to contact us, if you require further assistance at https://www.swiggy.com/support.

Warm Regards,
Nikita
Swiggy Support Team.
================================================================================
***(QUANTITY ISSUE FEEDBACK)***
Hi

Greetings from Swiggy.

This is with reference to the concern raised by you on Order #

Having carefully evaluated the issue based on your complaint, we were unable to substantiate the claim or close the dispute in your favor and therefore unable to compensate you for the same.

Alternatively, you may rate the restaurant on the app, as this impacts their business directly and they are likely to be pulled into action seeing the same.

Thank you for taking the time to write to us regarding this issue.

Please feel free to contact us at https://www.swiggy.com/support, if you require any further assistance.

Warm Regards,
Nikita
Swiggy Support Team
================================================================================================
***(UNABLE TO UNDERSTAD)***
Hi

Greetings from Swiggy!

Please let us know your concern in this email, and we will assist you in resolving your query as quickly as possible. Awaiting your response.

Please feel free to contact us, if you require further assistance at https://www.swiggy.com/support.

Warm regards,
Nikita
Swiggy support team
===============================================================================================
***(COUPON)***
Hi

Greetings from Swiggy!

Thank you for writing to us about the order #

Please accept our sincere apologies for this experience. We see that the coupon FOODLOVE-UMMNNR worth ₹50 is processed.

Coupon Terms and Conditions:
1. Valid for 30 days from the date of the coupon being issued
2. Valid on all modes of payments
3. Offer is not valid on Domino's COD
4. Valid once per user
5. You can find the coupon in the offer section of your App.
6. Coupon cannot be clubbed with any other coupons.

The feedback from this specific incident will also be passed to our teams that work closely with the restaurants and delivery partners to prevent such issues. This helps us ensure we remain on track to provide a hassle-free experience to our customers.

Please feel free to contact us, if you require further assistance at https://www.swiggy.com/support.
​
Warm Regards,
Nikita
Swiggy Support Team
==============================================================================================================
***(Refund)***
Hi

Greetings from Swiggy!

Thank you for writing to us about the order #

Please accept our sincere apologies for this experience. We’ve raised a dispute with the restaurant and are processing a refund of amount 121/- and same will be credit to your same payment source with in 2 hours. This time period excludes national holidays, Saturdays, and Sundays. Kindly bear with us.

The feedback from this specific incident will also be passed to our teams that work closely with the restaurants and delivery partners to prevent such issues. This helps us ensure we remain on track to provide a hassle free experience to our customers.

​Please feel free to contact us, if you require further assistance at ​https://www.swiggy.com/support.

Regards,
Nikita
Swiggy Support Team
------------------------
***(REFUND 02)***
Hi

Thank you for writing to us about the order #​.

Please accept our sincere apologies for this experience. We see that the Refund of Rs. 800 has already been provided for the same. If there is an issue, please contact Swiggy Money's customer care your RRN no. is ***

The feedback from this specific incident will also be passed to our teams that work closely with the restaurants and delivery partners to prevent such issues. This helps us ensure we remain on track to provide a hassle-free experience to our customers.
​
​Please feel free to contact us, if you require further assistance at ​https://www.swiggy.com/support.
​
Regards,
Nikita
Swiggy Support Team
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***(ASKING FOR CONTACT NUMBER)***
Hi

Greetings from Swiggy.

We are writing to let you know that we tried to connect with you on your registered mobile number, however, we were unable to reach you.

We request you to please share a valid number on which you can be contacted.

Awaiting your response.

Warm Regards,
Nikita
Swiggy Support Team
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***(ASKING ORDER ID)***
Hi
​
Greetings from Swiggy!
​​
We are unable to find your order id please get back to us with the order number, so that we can assist you accordingly.
​
Please feel free to contact us, if you require further assistance at https://www.swiggy.com/support.

Warm Regards,
Nikita
Swiggy Support Team
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***((DEACTIVATE ACCOUNT))*** (**1**)
Hi ​

Greetings from Swiggy.

We are sorry to hear that you wish to deactivate your account.

Instead of deactivating your account, we suggest that you uninstall the app or log out in case of Swiggy for the web. In such a case, you can always reinstall & login to the app in the future, if you wish to resume our services.

​Please feel free to contact us, if you require further assistance at www.swiggy.com/support.

Warm Regards,
Nikita
Swiggy Support Team
---------------------------
***((DEACTIVATE ACCOUNT))*** (***2***)
Hi

Greetings from Swiggy!

We have forwarded your request to our concerned team and they will reach out to you within 48 hours on your registered number.

We request you to kindly log out your account from all other devices to get your account deactivated.

We would also like to inform you that whenever you want to create a new account then you need to submit your new credentials, as once the account is deactivated you cannot activate it again with the same credentials. Also, active super subscription and offers will be disabled in the account.

Please feel free to contact us, if you require further assistance at www.swiggy.com/support.

Warm Regards,
Nikita
Swiggy Support Team
==========================================================================================================
***((ASKED FOR BANK STATEMENT))***
Hi

Greetings from Swiggy!

We request you to please share your bank statement with us so that we can assist you accordingly.

Warm Regards,
Nikita
Swiggy Support Team
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***((PAYMENT FAILED UNABLE TO FIND ORDER ID))***
Hi

Greetings from Swiggy!

As we have checked, we are not able to find any cancelled or failed order on 2nd October 2021.We request you to share the screenshot so that we could assist you accordingly.

Warm Regards,
Nikita
Swiggy Support Team
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***(SWIGGY MONEY)*** MISSING
Hi

Greetings from Swiggy!

We are sorry to learn that you are unable to see the Swiggy Money in your account.

Post checking your account, we can confirm that you had a Swiggy Money balance of INR308/- please check the same. We hope this resolves your query.

Please feel free to contact us, if you require further assistance at www.swiggy.com/support.

Warm Regards,
Nikita
Swiggy Support Team
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***(DELAY ORDER)***(FEEDBACK)***
Hi

Greetings from Swiggy!

We understand how frustrating it is to have to wait for food to be delivered, and so much worse if it gets delayed. Our apologies for this. We will try to avoid such instances in future. We appreciate your patience in the matter and thank you for bringing this to our attention. We will ensure that the issue is looked into.

Please feel free to contact us, if you require further assistance at www.swiggy.com/support.
​
Warm Regards,
Nikita
Swiggy Support Team
Issue :-Complaint-DelayedOrder
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***( SPECIAL INSTRUCTION NOT FOLLOWED FEEDBACK)***
Hi Sumanth,

Greetings from Swiggy!

We are sorry to know your instruction was not followed with your Order #

Please note that we convey the special instructions to the restaurant partners, however, it's not guaranteed to be followed at all times due to certain limitations. It's mostly followed whenever it's feasible for the restaurant.

We do acknowledge that it's been a disappointment and we assure you that we are working on cutting down on such limitations as much as possible, working in tandem with our partners.

Please feel free to contact us, if you require further assistance at www.swiggy.com/support.

Warm Regards,
Nikita
Swiggy Support Team
==============================================================
***(QUANTITY FEEDBACK)*** 01
Hi

Greetings from Swiggy!

Thank you for writing to us about your order #

We are dismayed to know about the unpleasant experience you faced. Please accept our sincere apologies for this experience.

We have carefully evaluated the issue. Based on your complaint and images, we are saddened to let you know that we were not able to substantiate the claim or close the dispute in your favor.
​
As the restaurant solely participates in the preparation of the food, packaging and quantity, we will definitely have stern feedback passed on to them so that measures are taken to improve the services based on your feedback.

Alternatively, we suggest you rate the restaurant on the platform based on your experience.

We continue to work on minimizing such instances on the platform through our internal audits and reports from other customers.

Please feel free to contact us, if you require further assistance at www.swiggy.com/support

Warm Regards,
Atanu Banerjee
Swiggy Support Team
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***(QUANTITY FEEDBACK)*** 02
Hi

Greetings from Swiggy!

Thank you for writing back to us.
​
As mentioned in the previous email, we have carefully evaluated the issue based on the images provided, however, we regret to inform you that we will not be able to substantiate the claim or close the dispute in your favor.

Having said that, we would like to inform you that we have passed your feedback on to the restaurant and request that you rate the experience on our platform.

We do appreciate your patience and understanding at this time and hope to provide you with a better experience on your future orders.

Please feel free to contact us, if you require further assistance at www.swiggy.com/support.

Warm Regards,
Nikita
Swiggy Support Team
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***(STALE/COLD)***
Hi

Greetings from Swiggy!

Thank you for writing to us about your Order #

As the restaurant solely participates in the preparation of the food, we will definitely have stern feedback passed on to them so that measures are taken to improve the services based on your feedback.

We continue to work on minimizing such instances on the platform through our internal audits and reports from other customers.

​Please feel free to contact us, if you require further assistance at www.swiggy.com/support.

Warm Regards,
Nikita
Swiggy Support Team
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