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**ASK CX FOR SS in case of login error
**cx wants to chamge email/mobile number last 6 month in case of email mobile number // inform the cx as per swiggy policy cx is not eligible for change registered email iD
** cx login in so many devices we have to highlight to the product support team
**
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*cx miss use igcc mis use :- suspent account // not suspent log in issue ask for a ss
dipossition :- unable to login// resolve
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**OTP** :- highlight to product support Team
** inform cx the proper connection// (I am not receiving OTP)
**
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unsubscribe from sms// emial
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unable top place COD orders - check for any cancel orders
-----------------------i waNT TO PARTNER WITYH SWIGGY :- PARTNER ISSUE //OTHER WISE
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**legal ISSUE**
cx has a valid document number :- ccescklation team// close ticket
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price difference// price perity// restaurant id //item details//
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compare with zomato for price we have to ask for a ss :- price uissue with competiter intiate refund // bill dispute in oneview
disposition :- price parity :- choose issue accordingly :- resolve //inform cx about refund tem name L- price difference
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**order marked incorrectly**
highlight with in 5 hours //if not we deny //check last 5 order same issue in the last 5 order if not repoted pcompensate the cx
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i want call back//cx care number
ask for issue// waiting on cx
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cancellation fee related :- 48 hours
I have not recieve
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disposition :- delivery partner
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delivery partner related :-
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instamart related :- store support team and close the ticket // stores/genie related wait for accknowlegde email than close the ticket / [email protected]
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I want to joint swiggy as a DE hiring than close
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App related issue :-
I am nopt getting swiggy money :- App related :- inform the cx ask cx the relauch the app or update the aap//ask for which mobile he is using //app version //ss of the check out page :- product sopport team :- complaint siggy money
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invoice request
detailed invoice we diclined and we share // we can only share only order summery details
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**order delay**
SLA breach 20 minutes :- 30%
med// low upto 100-30%
cx high abus we have to compansate
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restaurent listing not available :- restaurant not showing on site
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customer safty // dpartner related
delivery partner make me feel unsafe :-
personal massage :-
female cx :-
match picture :- reffer ccesclation // 2-4hourse tat//close the case //harasment
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if we recived cc esclation and multiple team is tagged :- close ticket and forward this ticket to relivant teaM Notes :- CC esclation team has been tagged hence NAR
if cc team in cc :- work on that ticket, indirect email :-
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we have to forwar ginnie inta mart tickets to the relivant team
note :- ginne related quary forward ticket to relivant team
Type giinnie
than close the ticket
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food issue :- stale no order id no number no email and search in one view, we didnt get an order :- unable to pull out oder details with order iD
we ask cx for detail, request template :- please share the order iD :- Details required :- waititng on cx
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no responce from cx post 24 hours hence closing the tickets :- status close
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refund not recieved yet and initiated already :- TAT breached :- if dashboard says
Highligh to IGcc team waititng on third party
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coupon is not working :- ss shared. ask ss , highlightes to the product support team// order ID Cx ID(user ID ) mend issue and SS of error, elain the issue // inform the cx that e hih lighted your issue to the relovant team, after that we get reply from relovenmt team same pass to the cx and close the ticket // cx met all the conditions
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cx safty :- CC esclation team
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DE related :- correct order id, issue, city :- afox team
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not fraud :- use sheet
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legal issue :- cyber crime, police :- we have to move to legal.swiggy.in :- and close the ticket
116008693873
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i will go legal :- don't highlight to legal team....//
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coupon related isue :-
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payment issue :- image shared of order or invoice :- compensate to the cx
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DE:- vaccinatin :- delicery partner assistance
Cx want to work with swiggy :-
Payment related :- Igcc.
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116613344114
https://oneview.swiggy.com/orders/116613344114
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