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I understand what happened, please, in order to verify your order, could you provide me with your order number, please?
Could you provide me with the name of your item? Please.
Thank you very much for giving me this information, ****
Thank you for your kind waiting.
I keep seeing the information of your item, please would you wait for me 2 minutes?
I completely understand how you feel, don't worry, I just checked in the system and your item came out on ****** and the day is expected to come ****.
There is something else I can assist you with today.
No, no worries. It will be resolved! My apologies for the inconvenience, I understand your point of view in this matter and that's why I am doing everything I can to find the best option for you and get it resolved as soon as possible.
I have processed a full refund of $ **** for your item. It will post to your original payment method within 10 business days.
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