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02. Tell us how you go above and beyond the call of duty to provide excellent customer service. Please provide a specific example.
When handling customers I like to make an effort to fully understand their needs so I can be of better assistance. At my previous place of employment, we had a lot of older customers who were not technology savvy and struggled to use our online ordering system. Rather than rush them through a tutorial I walked them through each step of the process and stayed near by to answer any questions. This not only helps to educate them so they'll have an easier time in the future, but always makes them feel heard and know they're worth someone's time.
03. Tell us about any experience with providing programming for children, teens or adults.
For two semesters at ECU I participated in a event planning course where as a class we put together an annual arts festival for the local community. The goal of the festival was to provide a space where children and their families could learn about different forms of art and culture within Greenville NC.
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