Notes

Opening-
Hi there, I'm Dinesh. Thank you for reaching Walmart.com chat support. I hope you're doing great so far! I will be assisting you today.
I certainly understand your concern regarding the order.
Thank you for the confirmation. Please be connected while I do the needful for you within one minute.
I completely understand your concern and I will definitely help you to get this resolved. Kindly stay connected for two minutes while I check this for you.
Could you please help me with the order number so that I can check what can be done?
Please give me a minute or two while I look up the details for you.
Just to confirm, is this the item you are referring to “
I have your order details in front of me. I'm sorry but I will need a few moments to review your case. Do you mind if I put you on hold for a few more minutes?

Closing-
I hope I have been able to help you out today. Is there anything else I can help you with?
I just want to make sure that I covered everything you needed. Is there anything else I can assist you with today?
I see that you are currently unavailable to chat. No worries, you can also contact at our voice support team once you are free on 1 (800) 925-6278, or else please do reach out to us with the requested information such as the order number and the registered email address on the account along with your query for a quick and precise resolution. If you need any help in the future, please remember that you can also visit the Help Center on our website for answers to frequently asked questions and concerns. Thank you for contacting Walmart. Have a lovely day ahead.
It's been my pleasure helping you today. I’ll be ending this chat now. If you need any help in the future, please remember that you can also visit the Help Center on our website for answers to frequently asked questions and concerns. Thanks for chatting with me and have a great day!

Empathy-
I am extremely sorry for the inconvenience caused. Let me look into your order and see what best I can do to help you out.
I apologize for the inconvenience caused by the delayed order. This is definitely not the experience we want for you. I will quickly check and help you with this and work on a solution right away.
I apologize for the trouble and I understand that you have received an incomplete order. I will work on a solution right away.
I do want to make things easy for you, we value you as a valuable customer and do want to keep you as a happy customer for a long time.
I do not feel very good about disappointing valuable and loyal customers like you. Trust me it is never intentional from us.
I deeply regret the same, but trust me we never wanted you to face such an issue. I make sure that such an issue will not repeat in the future.
What you have experienced is no more acceptable to us than it is to you.
As you are one of our valued customers, your satisfaction is one of our primary concerns.
Your satisfaction matters a lot to us and we will never want you to face any kind of issues with our services.
I hope you understand that we always do our best to deliver our orders to our customers best, safe and secure but sometimes, despite all our efforts, there can be unforeseen incidents that are beyond our control.
Please treat this as an exceptional case and give the seller one more chance to set this right.
I completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
I can understand how you feel in this situation. If I would be at your side I felt the same as well.
I am also a customer at some point and I do understand your concern.
I wish that I would be able to help you with the same. However, I do not wish to make any fake commitment with you.
We are providing feedback to the seller to minimize such issues which adversely affect the experience of our shoppers like you.
Thank you so much for your patience and understanding in this matter. I truly appreciate it, Amanda.
I am sorry to know your previous chat got disconnected. Please elaborate on your concern and I would love to assist you.
I can understand how frustrating this whole ordeal must have been for you. I sincerely apologize for the inconvenience.
I completely understand how important this order is for you and I sincerely apologize for the inconvenience caused! I will look into this query and help you out with the best options.
I have taken this as feedback to the relevant department and will try our best to ensure that this does not happen again.
As I chat support agent, I have access to some limited tools and resources because of which my system does not allow me to perform such action but I do not want to lose this opportunity to help you.
Rest assured, I have done the needful and this will be taken care of.

Assurance-
Not to worry, I have added the same to my notes and will also personally keep track of this and will make sure that - your satisfaction means everything to us.
I apologize for the delay in processing the order. I will go ahead and escalate the issue to the concerned team to speed up the process, and I will make sure that you will receive the confirmation e-mail within the next 24 hours.

LABEL-
Yes, a return label would be sent to you on your registered email id, which you are requested to paste on the product and return the item. If you are not comfortable returning the item, do not worry, I will arrange a return pick up for you in that case.
I would request you to go to your purchase history and click on the option of view details. After clicking the on-view details, there will be an option called view label. Also, this option of view label will be in from of the orders which you are trying to return. Please click on the view label option to get your labels printed. Also, for different items to be returned there are different labels for each.

CALL BACK-
May I please have the best contact number to reach you so our voice support can call you within a few minutes and resolve this with the best solution?
I would like to inform you that a call back has been arranged for you and our chat support representative will call you within a few minutes after this chat session ends.

PHARMACY- If I had the option, I would have definitely helped you out with the issue, since I'm a chat agent I don't have enough tools to pull out your Pharmacy details. But since we are connected, I really wanted to help you out.
While not losing an opportunity to help you, I request you to please contact Pharmacy Team on 1-800-201-0593 and they will surely help you as they have full access to the pharmacy details.

MARKET PLACE-
If you prefer a replacement I will go ahead and escalate the issue or if you are looking for a refund, I can go ahead and process it right away.
I would like to let you know that I have escalated your query to the seller! They will contact you via email within 24-48 hours. Kindly retain the emails coming from the sender.
You need not worry that it is a third-party seller. We just want to give the seller the opportunity to look into what went wrong and get it resolved. If the seller doesn't respond back within 48 hours, do contact us back and we will take over and process the refund from our end for you.
Yes, not to worry. I have added the same to my notes and the seller will contact you via email with a positive resolution for the same.

REFUND-
AUTH HOLD- The charge you see on your account is a temporary authorization hold and it will be removed once your order has shipped. If you have requested to cancel your order and the cancellation is successful, the authorization hold will be released within 7 business days. Walmart doesn't complete the actual removal on your card; that's done by your financial institution. If you need this hold removed, please contact your financial institution about their authorization policy.
I completely understand your concern. Please give us a chance to correct this issue. I personally will take care of this order and will make sure you will get the resolution. As I checked on my system the order was canceled and never shipped. The charge you saw was just an authorization hold and we never processed that charge as the item was never shipped. That charge might have fallen back in 7-10 business days post-cancellation. If you still see that charge on your account, I request you to please contact your financial institution and get it disputed as Walmart never controls the authorization hold of your charge but your bank does. Please find the transaction details below & contact your bank: Amount//Status//Transaction ID://Date & Time:
REFUND WITHIN 24 HOURS-I apologize you didn't get your order. Sometimes carriers leave packages in unexpected places. Look around your delivery area (doorstep, apartment building mailroom/office, neighbor’s doorstep, etc.). Look on your door for a notice of attempted delivery. Check your mailbox. See if someone in your household or a neighbor accepted the package.
48 HOURS-As I checked, let me tell you that sometimes the carrier scans the package as delivered, and then they deliver the package within 2 days after marking it as delivered. So now we should wait until tomorrow by 8:00 PM to see if you receive it. If for any reason, you do not have the item by that time, please do not hesitate to contact us to offer you a refund or other options.
48 HOURS-Packages sometimes change hands from a carrier like FedEx or UPS to the local U.S. Postal Service (USPS). When this happens, it may show as delivered, but USPS may need time to deliver it to you. Please allow 48 hours after your estimated date of delivery to see if your order turns up. If your order hasn't arrived after 48 hours, contact us and we'll be happy to issue a refund/replacement as per your requirment
SIGNED-I’m sorry for the inconvenience but I'm seeing that this package was delivered and signed for. Please check with other members of your home, neighbors, or anyone else who could’ve accepted the delivery and may have the package in their possession. Otherwise, please contact your financial institution and dispute the charges.
REFUND AFTER CANCELLATION- As per the details I have here, I see that your order number 4042182541399 was canceled on 05/13/2021 and I can confirm to you that you have not been charged for this order by Walmart. In this case, there was an authorization hold placed on your account to confirm the order but this was removed when the order was canceled. Your bank can take up to 7 business days to credit this amount back into your account.
RETURN AND REFUND- As per your request, I will go ahead and process you with a return and refund. You will receive a confirmation email within 24 hours regarding the return label. You are requested to please paste the return label on the top of the product and return the item as per shipment. Is that okay for you?
RETURN AND REPLACEMENT- Thank you. I will go ahead and process a return and replacement for you. For this, you have to return the item by pasting the return label which you will get on your registered email within 24 hours. Is that ok for you?
Please do not worry, Replacement has been processed from our end with expedited delivery. I will make sure the replacement is processed as soon as the item is returned back.
You will receive a shipping label on your email, you need to print and paste that label on the return shipment.
I would like to inform you that the replacement has been processed and you will receive a confirmation email with all the necessary information and details within 24 hours.
Since the item has been marked as delivered but you have not received the items, it seems that the item has been lost after being delivered. On checking the details, I do see that your item is eligible for a refund as well as a replacement. How would you like me to proceed?
Since the item has been marked as delivered but you have not received the items, it seems that the item has been lost after being delivered. On checking the details, I do see that your item is eligible for a refund. Would you like me to proceed?
I am glad to let you know that the refund has been processed and will be credited back into your account within 7-10 business days depending on your financial institution. You will also receive an email notification within 24-48 hours. I kindly request you to retain the information for future reference.
MODE- I would like to let you know that a refund has been initiated and this will show up on your original form of payment. An email confirmation will be sent to your registered email address shortly and the refund will be returned to your original form of payment within 10 business days.
FINANCE HOLD-I've looked into your account and there is a piece of your payment information that is still being reviewed. Our finance team may contact you if further verification is needed. In 48 hours, you should receive a shipping confirmation email with the expected delivery date once the verification process has been completed.


LIT-
I’m sorry, but I’ve looked into your order details on the carrier website and I see that it's lost during shipment. Since there is no update on the movement and it's been quite sometime now, would you like me to request a replacement for the order?

ADDRESS CHANGE-
I am sorry to inform you that the address cannot be changed at this point as the order has already been shipped. Alternatively, you can contact the FedEx agent on 1 (800) 463-3339 when they contact you for delivery and try to make arrangements with them also. On my end also, I will send a request to the delivery team but the entire delivery depends on the customer's final call in address cases, I hope you understand.

ORDER FOR ME-
I wish I could help you, but for the safety and security of your financial information, I am unable to place orders or accept payment information over chat. If you would like a phone agent to help you place an order, please call 1-800-966-6546 and we will be happy to help you.
CANCEL ORDER-
I would like to inform you that I have successfully placed a request to cancel your order and your order will be canceled soon. Kindly wait for 24 hours to receive a confirmation e-mail.

ORDER PROCESSING-
Due to the high demand and popularity of the item, your order was delayed. I will take this as my responsibility and I will go ahead and escalate this to my concerned team and will make sure that you will receive a confirmation email within 48-72 hours about the order update.
Your item/order appears to be stuck in processing. There are several reasons that this can occur including operational and system issues. I apologize for the inconvenience. At this point, the best option would be to attempt to cancel the item/order and reorder if you still want it. Would you like me to attempt to cancel your order?
The item that you were trying to order was high on demand and thus the manufacturer has released a limited stock of it. Due to high demand, this order may be delayed 1 or 2 business days. Please note that we are working with our carrier and fulfillment partners to deliver them as soon as possible. We will send an email to you with the tracking information as soon as the items ship, and you can also find your latest status on the site/app. I request you to please wait for the next 48 hours and if still, you do not receive the product, please contact us and we will do the best we can.

NO REFUND-
It looks like we have refunded multiple items that show as “delivered” but you have reported them as “not received.” To make sure you get the items you buy, we ask that you start placing pickup orders or shop your nearest Walmart store. I can't process a replacement or refund or place future orders from your account on Walmart.com. You can continue shopping with Walmart by visiting your local store.
Name, I'm sorry but since FedEx has given us a confirmation that they have delivered this item to your address and the shipment was signed for upon delivery, we are unable to process any refund or any replacement request.
In this case, I will have to request you to contact your bank and dispute the charges you have paid for this order. They will be able to help you to file a chargeback.

OOS-
I am sorry you weren’t able to obtain this item. However, due to the popularity of the product, we are currently out of stock. Unfortunately, I am unable to estimate when the item will be back in stock.
I see that currently, the item is out of stock, however, the request has been sent to the manufacturer for stock availability. Once the item is back in stock, you will be notified. May I have your registered email address so that I can set an in-stock alert for you?
Due to the popularity of the item(s), it is currently out of stock in your area. You can visit the website periodically to see if we receive any more in our inventory. For some items, you can also sign-up to receive email notifications when the item is back in stock. If the option is available, the 'Get In-Stock Alert' button will be located just below the price on the website. Is there anything else I can help you with today?"
Please continue to check the site for the latest information. Unfortunately, we do not have additional access to inventory, or information on when, or if, an out-of-stock item will be available again including the consoles.
I sincerely apologize for the inconvenience that has happened here. Walmart always values its customers. The item that you were trying to order was high on demand and thus the manufacturer has released a limited stock of it. The flash sale operates on a first come first serve basis. If you were not able to place the order for the item you were looking for, I request you to please wait until the sale goes live again. I appreciate your understanding so much and be assured that we are working hard in order to provide you a better experience online.

TROUBLESHOOTING STEPS-
Due to the huge number of users, there may have been a technical issue, for which I apologize. As chat support, I will provide some basic troubleshooting procedures to get this issue resolved.
Please note down the instructions:
1. Clear the cache and cookies of your browser. Restart the browser and try again later.
2. If unsuccessful, please try to use it with a different web browser or via an app.
3. If unsuccessful, please uninstall the app and reinstall the app to get all updates.
If none of the following options work, please call Walmart Customer Service at 1(800) 925-6278. They have the access to assist you in placing a purchase, as chat support, my system will not enable me to do so because I do not have the access, for security and privacy reasons.
If still, you are facing the same problem, I request you to please call the place order team on 1-800-966-6546 and we will be happy to help you.
UNABLE TO ADD ITEMS TO CART-
I am sorry to hear that you were unable to add the items to your cart. Some items move quickly, and unfortunately, the item is not ordered until the checkout and payment process is complete. If you have another brand or similar item in mind, I would encourage you to research the price and availability of that item on our site or check the site later for this same item.

CHANGE IN PRICE-
Our business model is focused on offering everyday low prices, and we continue to invest in keeping prices low on the front end. As part of this, Walmart.com will no longer offer price adjustments on items purchased from Walmart.com that later decrease in price. We stand by our commitment to offering customers the lowest price, and as a part of that, continue to price match against eligible online retailers.
Since we work with live inventory the price changes and we would not price match for the price increase or decrease.
The price which you see on the website is not updated due to a system glitch. However, we ensure that the price is at its updated rate when you add the items to your cart.

LMD- :
I completely understand this is upsetting but this is a service that helps customers receive their orders faster where they deliver it to the doorstep instead of requesting a signature for delivery. The operational policy of the Last-Mile Delivery avoids personal contact in order to prevent the safety of the customer and their employees during this pandemic. I appreciate your understanding and be assured that we are working hard in order to provide you with a better experience online.

PAYMENTS METHOD-
Walmart.com Accepted Payment Methods are Credit cards, including American Express Discover MasterCard (including debit cards with a MasterCard logo, and Walmart MasterCard) Visa (including debit cards with a Visa logo) Walmart Credit Card ATM / Debit / Check Cards, including Walmart MoneyCard PayPal (with PayPal you are not able to use a Walmart Gift Card). PayPal method can only be added during checkout, and cannot be added by Customer Care

TAX-EXEMPT-
Walmart Stores and Walmart.com have different tax-exempt programs. To be tax-exempt with Walmart.com you need to apply online at https://www.walmart.com/taxexempt/.
You would be able to apply for online tax-exempt via the link https://www.walmart.com/taxexempt/ Once you apply, the status would be updated in 2 business days. Once the tax-exempt is approved for online order, you can place an order and get the tax refunded.

GIFT CARD-
If I had the option, I would have definitely helped you out with the issue, since I'm a chat agent I don't have enough tools to pull out your Pharmacy details. But since we are connected, I really wanted to help you out.
While not losing an opportunity to help you, I request you to please contact the GIFT CARD Team on 1-888-537-5503 and they will surely help you as they have full access to the pharmacy details.
You can check the balance on your Walmart gift card by calling 1-888-537-5503 or you can go online at walmart.com/account/gift cards/balance. Just enter your card number and PIN in the left and click 'Get card balance'.

PASSWORDS-
Firstly, I request you to please change your passwords and remove your card on file on the Walmart app for future security reasons.
Name, please do not worry, I will be escalating and documenting this to the accounts investigation department and I will make sure that this will not be repeated again in the future. Please stay connected while I do the needful for you.

FRAUD CANCELLATION-
Unauthorized fraud cancellation- I'm sorry that your order was canceled. Our security check system stopped this order during processing. This system checks for unauthorized use of your credit or debit card. Since this happened, you won't be able to place an order online right now, but you can check your local store's inventory to see if they have the item in stock.
Not to worry name, I will be escalating and documenting the same to the accounts and billing department with a request to look into the matter and set it right at its earliest. For meanwhile, I request you to please wait for the next 24 hours and then try again and I will make sure that it gets resolved on a priority basis.

INVOICE/RECEIPTS-
1. Sign in to your Walmart.com account.
2. Select the Account icon in the upper-right corner.
3. From the dropdown, select Account.
4. Once on this screen, select Walmart.com purchase history.
5. Enter the item name or order number in the Search Box.
6. Select Print located at the top right of the page OR select See details for this order and then select Print to create a printable PDF.

HANDY SERVICE- For the items to get assembled, you can contact Handy at 1-833-600-0406.

Could I pay with EBT through my Walmart pay app on my phone?
Use any Electronic Benefits Transfer (EBT) balances, such as WIC & SNAP before using Walmart Pay. Open your Walmart app & tap Walmart Pay. Use Touch ID or enter your passcode. Your preferred method of payment will show at the bottom of the screen.

STORE-
Name, I would like to inform you that a store complaint has been raised from my end and I will personally keep track of this and see to it that it gets delivered to you as soon as possible.
STORE-I'm sorry for the confusion. I can’t pull up your purchase since it was done in a store. Please call our Store Customer Service at 1-800-925-6278, option 2, and then option 2 again.

CANCELLED FULFILLMENT- The item that you were trying to order was high on demand and thus the manufacturer has released a limited stock of it. Due to high demand, this order was canceled from the manufacturer's end as they were not able to fulfill the order. Please note, we are working with our fulfillment partners to get it in stock as soon as possible. You are welcome to visit the website periodically to see if we receive any more inventory. For some items, you can also sign up to receive email notifications when the item is back in stock. If the option is available, the 'Get In-Stock Alert' button will be located just below the price on the website.