Notes

https://snapdeal.onedirect.in/messaging/chat-inbox
[email protected]
https://snapdealcx.force.com/apex/SnapdealSearch?sfdc.tabName=01r2j000000CicA
[email protected]
https://sampark.snapdeal.com/app/accounts/1/dashboard
https://docs.google.com/forms/d/e/1FAIpQLSckJpNYhC8RSAfDd2R6XHW-3MGt0fKtSLHiKaT91ljEyrrw-Q/viewform

https://docs.google.com/forms/d/1_Z_jVb7iT33s1teeWfye6O1MS1ZG8MXGUI82FIEkKtg/edit?ts=60b9e398

Sir , Apko btana chahungi humara customer care number hai - 9212692126 or aap call back ki request bhi kr skte hai my order section se.




I request you to please contact on 92126 92126 its our customer helpline number.

Screenshot not find========

Sir, maafi chahungi mein apki send kiye gye screenshot ko check nhi kr skta technical limitations hone ke kaaran, kripya aap mujhe text krke apna concern bta dijiye.
Maafi chahugi technical limitation kai kaaran ham pic send nahi kar sakte hian.




Hi, Good Morning! I am Deepika. How can I help you today?
Hi, Good Morning ! I am Deepika .Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
Namaskar! Main deepika apki aaj kya sahyata kr skta hu?


Asking details *******

Sure I will help you, Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
Bilkul main apki help karugi, Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!




Without sharing any details I can not help you. Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!
Bina details se main apki help nahi kar paugi ,Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

I request you please provide me the order id of the product.

Are you talking about this order?
Kya aap iss order ki baat kar rahe hain?

Just a reminder for you to answer.
Ye apke jawab dene ke liye ek reminder hai.

Thank you for sharing detail with us! Please allow me sometime to check information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.





I am unable to fetch any account from the given details. Please provide the correct details. So I can assist you better.

Maafi chahungi apke es registered mobile number se apke koe bhe order ke details check nahi kar pae rahe hoon. Apse request karungi aap mujhe apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

********Hold**********

Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

hold 2

I apologize for the delay, I am still working on your concern! Please allow me some more time!
Maafi chahuga, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.







I will quickly check the information for you. Kindly allow 2-3 minutes. We appreciate your cooperation here.
Aap 2-3 minute ka samay dijiye taki main apke order ki jankari check ki ja ske. Apke sahyog ki sarahna karte hain.

I apologize for the delay, I am still working on your concern! Please allow me some more time
Maafi chahuga jankari check krne me thoda samay lg rha hai, Please mujhe thoda aur samay dijiye.

No need to worry, you will be fully assisted.
Nischint rhe apki puri sahayta ki jayegi.

Thank you for your precious time!
Dhanyawad samay dene ke liye.

There is no need to worry, I've done all possible things and I assure you'll receive your order as soon as possible.
Maafi chahunga apko preshani hui.Aap nishchint rhe apko order ki jldi hi krwayi jayegi.
How are you?

Sir mai acche hoon! Asha karte hoon aap or apka pariwar bhe accha or Surakshit hoaga!

Unhold

We appreciate your patience!
Hum apki patience ka maan krte hai.

Furthur Assistance

Is there anything else I may assist you with?

Closing*************************

Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

Mujhe khushi hue ke mai apko jaankare dai paya! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.




Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.

UD reshudule

The package was undelivered due to some Address Issues and we apologize for the inconvenience caused. We will deliver your order at the earliest. I am rescheduling your delivery it will take a maximum of 24-48 hours to re-attempts for delivery.

Mai apko btana chahugi ki apka order kisi kaarad undelivered hua hai par ap nishshcint rhiye mai apki delivery reschedule kar rhi hu or apko 24 se 48 hours k ander delivery karva di jaayegi.


Ap nishshcint rhiye puri koshish ki jaayegi ki apko jald se jald delivery karva di jaayegi.

UD REASON******
Sir Mam, jesa ke check kar pa rhi hu, apke order ki delivery poori nhi ho payi kyunki REASON
Please confrim krwaye ki kya apko courier partner se DATE ko koi call aaya tha delivery ke liye.

NON- SHIPPED WITHIN DDR
Sir, aapaka order jald hee bhej diya jaega aur aapako email/sms ke maadhyam se ek update milega. saath hee, main ab apki case manager hoon jo aapke order ka samay par Delivery sunishchit karungi. main ye sunishchit karane ke lie kadee mehanat karoongi ki " (DDR mention on SF) " ko ya us se pehle aap tak pahunch jaye..

URGENT DELIVERY
Sir, Jese ki mai dekh pa rhi hu apke order ki jo delivery date hai vo ......maximum samay hota hai lekin product ko pehle hi deliver krvane ki puri koshish ki jaayegi. Apki request ko forward kar diya gya hai or hmari team puri koshish kregi ki time se pehle apko apka order deliver ho jaaye.

SHIPPED product

Sir, Jaisa ki check kr pa rhi hu, aapka order transit mein hai aur hum koshish kr rhe hai ki apka order " (DDR mention on SF) " tak deliver kr diya jaye ! Aap apna order bhi track kr skte hai niche diye link par click karke . https://m.snapdeal.com/myorders

Mai apko btana chahugi ki apka product already shipped ho chuka hai or puri koshish krege ki apko delivery date 05 Feb-07 Feb tak ya usse pehle deliver karva diya jaaye.

You can also track your order by clicking here . https://m.snapdeal.com/myorders


BEYOND LATE

Aapka order shipping mein thoda late hua hai, lekin chinta karne kee koi aavshyakta nahi hai, jaise ki main ab aapke order ki case manager hoon jo aapke order ka samay par delivery sunishchit karungi. main yah sunishchit karane ke lie kadee mehanat karoongi ki yah "DATE " par ya usse pahle aap tak pahunchaya jae.

delay in dispatch*******************

Asuvidha k liye maafi chahugi par jese ki dekh pa rhi hu apka order delay hua hai par ap nishshcint rhiye apko jald se jald delivery karva di jaayegi. Apse request hain aap 24-48 hours ka wait kar lijiye apko update mil jayega.

stuck 2*******************

Sir, jese ki dekh payi hu apke order ki delivery me delay hui hai. Asuvidha ke liye khed hai. Nishchint rhe apke order ko jald se jald deliver krne ki puri koshish ki ja rhi hai. Aap apna order bhi track kr skte hai niche diye link par click krke https://m.snapdeal.com/myorders

Jaisa ki check kar paye hai, Kuch courier reason ke karn order ko deliver nhi krwa paye hai or hum asuvidha ke lie Maafi maangate hain. Apka concern update kar diya gya hai or hmari taraf se puri koshish ke jaegi ki apko order ki delivery attempt dubara karwae jae or hum koshish karenge ki apka order apko 24-48 hours ke andr deliver kraya jaye ap apne order ko track kar skte hai yha is link se https://m.snapdeal.com/myorders


Exact date

Sir Mam, I can't commit the exact date of product delivery but our team is working hard to deliver your product at the earliest!
We will share a timely update to you over the email/SMS!


Sir Mam, Apko koi exact date ki commitment ni kr payenge. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ke delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara eske regarding update karenge.

Order verification

Your order is one step away from confirmation and needs to be verified. We will call you in next 24 hours (between 9 AM and 9 PM )or you may receive sms or email to confirm your purchase . We may also auto verify your order and send you an order confirmation email.

Apka order ek kadm duur hai hai confermation ke leyai or verified hone ke leyai. Nischint rahe hum apko sms/email ya call karenge (9AM se 9PM ke beech mai). hum apko order confim hone ke baadh apko mail/sms ke jariyai update bhe karenge order confirm hone ke baadh.


OFD
Mai apko btana chahugi ki jese ki mai dekh pa rhi hu apka order aaj out for delivery hai or apko aaj sham tak delivery karva di jaayegi.Main apki case Manager meri puri responsibility hain apke order ki delivery ki app nischint rahiye

COURIER BOY NUMBER

I am sorry for the inconvenience. Courier boy number is not available with us. No need to worry they will contact with you while deliver your products.
Maafi chahugi courier boy ka number update nahi hain, Aap nishchint rahiye delivery time courier boy apko call kar lege.

Say - Sir/Ma'am, I assure you that if your order's status is out for delivery, this means you will get it very soon! In fact, 95% of all orders get delivered within promised dates

Apologize - Firstly, I am sorry that the courier didn't deliver as promised after sending you the out for delivery message. While this is rare, it is really not the experience we want you to have.

Sir , as I can check that today our courier boy is out for delivery of your product. So I request you to please wait till the end of the day. We will try our level best to deliver your product by the end. Please be assured that the courier will call you before attempting delivery

CANCELLATION
Sir, Kya mai jaan skti hu ap order kyu cancel karna chahte ho?

Maafi chahungi ki aap is order ko cancel krna chahte hai ! Kya mai jaan skti hoon ki aap is order ko cancel ku krna chahte hai, Kuki ye humara one of the best selling product m se ek hai aur mujhe pura vishwas hai apko ye pasand bhi aaega.

Cancellation

Be assured Sir, I am taking your request for cancellation, however if in case delivery is attempted, you can refuse it at doorstep.

Nishchint rahiye Sir, Main apki cancellation ki request register kar rhi hun agar apko delivery attempt hoti hai toh ap usi samay doorstep par order lene kai liye mna kar sakte hain.

Sir, maine aapke order ki cancellation request raise kar di hai. Agar courier boy aapko delivery ke lie call karta hai to aap delivery lene se manna kar dijiyega.
Sir, I raised a cancellation request from my end. If courier boy call you for delivery. You can refuse to take delivery.

I apologize cancellation is not possible now as the item has already shipped. I am raising the cancellation request, and if in case the courier partner attempts the delivery then you have to refuse it so that the order will be got cancel and after that your refund will be initiate by our team.

Maafi chahugi sir apka order abhi cancel nahi ho sakta ,bta na chahugi jesa ki main check kar pa rahi hun apka order already dispatched hain. Agar aap order ko door step main lene se mna kar dete hain toh order cancel ho jaygea .

Once you refuse, we might take up to 6 business days to initiate your refund. The amount will be credited to your account within 7-10 business days after initiation.
ek baar jab aap mana kar dete hain, toh apka amount 6 business day main refund initiate ho jata hain . jiske baad apke -account main7-10 business day aa jata hain.

**********************REFUND WHITHIN TAT *******************

I have checked the details and your refund was initiated on DATE by us and banks usually takes around TAT to reflect the amount in your account.
Don't worry sir/ma'am, your refund will reflect in your account soon.
If you do not get the refund within the timelines, please contact us. we will be happy to help you

Sir Mam, jesa ki check kar pa raha hu, apka refund hmari traf se DATE ko initate kiya gaya hai. Apka bank is amount ko apke account mai show karne ke liye adhiktam samay TAT ka leta hai.
Aap nishchint rhe, apka amount jald hi apke account mai show ho jayega .
Agar apko diye gye samay ke anusar apka amount apke account mai show nahi hota to aap humein sampark kare hum apki help karenge, humein apki help karne mai behad khushi hogi.

*********************REFUND OUTSIDE TAT ******************

I have checked the details and your refund was initiated on DATE by us. I am really sorry that you did not get the refund till now
I would request you to please get in touch with your Bank and share this reference number RRN.
Please feel free to contact us again, if you do not get a resolution from the bank. we will be happy to help you

Sir Mam, jesa ke check kar pa rahi hu, apka amount hmari traf se DATE ko initate kiya gaya hai. Apka bank is amount ko apke account mai show karne ke liye adhiktam samay TAT ka leta hai.Maafi chaunga abhi tak apke account mai apka amount show nahi hua hai .Apse request karunga please aap ek baar apne bank se eske regarding contact kare is reference no. ke sath RRN
Agar bank se apko iske regarding help na mile to aap please humse dubara contact kre, apke help ke jayegi, humein behad khushi hogi apki help karne mein

Bank statement*************************

Jesa ke check kar pa rahi hu, apka amount hmari traf se DATE ko initiate kiya gaya hai. agar abhi tak apke bank account me nahi aya hian apse request hain aap apni bank statement share kare date--- seab tak ki taki team check kar k apki help kar paye or reuqest karugi aap 24-48 hours ka wait kare.

I am sorry to note that you have still not received your refund which was processed on DD-MM-YY from our end. In order to investigate the matter further, I request you to kindly share a copy of your bank account/card statement for the period between the date of purchase of your order and the current date.


***************Pikcup related********************

Pickup RESH

Mai apko btana chahugi mai apki return request reschedule kar rhi hu or apka 2 se 3 din mai pickup ho jaayega.

out for pickup ============================

Jesa ki main check kar pa rahin aaj apke product ka out for pickup hain aap sham tak ka wait kijye puri koshish ki jayegi apke product ka jald se jald pickup ho jaye. Jese hi product ka pickup ho jayega 24-48 hours main apko refund kai liye team se update kiya jayega.



Return request ***********

Return/ replacment process

May I know what is exact problem you are facing regarding the product so that I will register your complaint.
Kya main jaan sakti hun aap product return kyu karna chahate hain product main kya problem hain?

I will register your complaint regarding this will you please tell me you want replacement or refund of this item?
Main apki darj karugi iss issue kai liye , Kya main jaan sakti hun aap is itme ko return ya replacement kya chahte hain ?

I have taken your return/replacement complaint regarding this order, team will upate you regarding this complaint within 24-48 hours. I apolozies that you have faced this issue.
Nishchint rahiye main apke iss order kai liye return/ replacement request darj kar rahin hun , Aapse request hain aap 24-48 hours ka wait kijiye team apko update kar degi.

PUC English
Sir, As I can see here, the pickup of your item has been schedule and it will be picked up within a maximum of 2-3 days . Your product will be picked up by our courier partner by .............I request you please keep your product in original packing.

Nishchint rahiye main apke iss order kai liye return/ replacement request darj kar rahin hun ,-----courier team dwara 2se 3 din me apka product ka pickup ho jayega or sath hi request karugi product ko original packing kai sath pack kijyega.


APUC=====

Apko batana chahugi apak product pickup ho gya hian jesa ki pane bataya hain apse request hain aap pickup boy ka number bta dijiye or pickup receipt hamare email id help@snapdeal. par share kar dijiye apko hamare team se 72 hours main update mil jayega.


Refund when credit----

I would also like to confirm that once your product pickup will done and has gone through a successful quality check, the refund will be initiated. Once the refund is processed you will receive a notification confirming the same.

Replacement time.===========

I would also like to confirm that once your product pickup will done and has gone through a successful quality check, the replacement order will be initiated. Once the replacement is processed it will reaches to you within maximum 4-7 working days.

Apko batana chahugi jese hi apka product ka pickup ho jata hain uske baad quality check hoti hain or 4-7 working days main apko naya order mil jata hain.

Sorry but replacement is not available for this product.

Catp DENIAL*******
Maafi chahungi but apko same product deliver hua hai or good condition mai isliye return nhi ho paayega.

ABUSE
Meri apse request hai professional bhasha ka paryog kre.
Sir, I request you to please use professional language otherwise I have to close your chat.

CALL BACK

Sir, I would be able to response you over to chat only, I would like request if you can share your concern via chat. I will be happy to help here.

Maafi chahugi ham apko whatsapp par hi jaankari dene k liye hi samrth hain.

Sir, If you want you can also contact are support team on 9212692126 for any query's related to snapdeal and our team will be defiantly provide you with the best possible resolution. You can also choose call me now option in my order section.

Personal details asking

I really apologies but we are not authorized to share any personal information .
Maafi cahungi sir apne koe bhe personal details share karne ke anumate nahi hai hamare pass.

Apology

Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.

Maafi chahungi apko preshani hui, apki request register krdi gyi hai. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Complaint taken

Sorry, that you are facing such an issue. I have registered your complaint. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.

Maafi chahugi apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Complaint highlighted

Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.

Maafi chahungi apko preshani hui, apki complaint already register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara highlight kar deya hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

PDWP====

I have registered your request. I'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 working days. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.

first responce+++++++++++++++++++