Notes

- "GRUBHUB+(FINDACCOUNT)" - What is the email address associated to your Grubhub account with the membership subscription?
- "GRUBHUB+REFUND(NOCHARGEFOUND)" - I've found multiple accounts using your contact information, we've found accounts associated to the following email addresses: EMAILADDRESS, EMAILADDRESS, EMAILADDRESS, EMAILADDRESS and EMAILADDRESS. All of these accounts were part of our membership subscription and the membership subscription is now canceled on all of them. None of this accounts is showing a charge for $9.99 on our end.
- "GRUBHUB+REFUND(NOCHARGEFOUND)" - Please accept our sincere apologies for such a trouble we've put you through. I understand we have failed to met your expectations with the poor service we have provided you. We keep working to improve our service. We will refund you the $9.99 that you were charged as a courtesy from Grubhub on a future order since we cannot find this charge to process a refund for it.
Here is your ticket number: Ticket #TICKETNUMBER. Please use it for future references so once you place an order we can process the refund for $9.99 as a courtesy from Grubhub.
- "GRUBHUB+REFUND(NOCHARGEFOUND)" - I see! I apologize for the issues, I understand it's quite a frustrating experience to go through. We cannot find this charge to process a refund for it. Do you have any other phone number or any other email address so we can look for the charge?
- "GRUBHUB+REFUND(NOCHARGEFOUND)" - Since we are unable to find the Grubhub+ membership charge on any of your accounts, I will process the refund for $9.99 before taxes on the last order that placed with us as a courtesy from Grubhub.
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- "REMOVESAVEDPAYMENTMETHOD(PAYPAL)" - I'm afraid we can't see the PayPal accounts attached to your profile so we are not able to remove them. You can delete the payment information by going to your profile settings.
If you cannot see the option, I know this sounds like a generic solution, but it usually works. Please try to uninstall and reinstall the app. This usually solves most app issues. If you are still not having the option to delete them after that, please do it through our website, at www.grubhub.com.
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- "FREEMEALPLANISSUE-DET" - I'm sorry for the inconvenience, every time your credit card is charged for the monthly membership, you will see a GH+ rewards payment method at checkout. You will be able to select when to apply this offer on a GH+ eligible pickup order (Order must be up to $10.00 dollars for the subtotal and it has to be a pickup order). You are receiving a new $10 every month (after the credit card charge).
If the code is not appearing as an option on your screen after your order meets these requirements, please place the order and I will adjust it, I will refund you the $10.00 as a courtesy from Grubhub.
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------------SERIOUSCOMPLAINTABOUTTHEDRIVER[SD]---------------
What was their issue: The diner would like to fill a serious complaint about the driver because:
What action did we take: This is a SD order. Contact leader through Adobe to confirm this should be escalated to CXT - LEADERNAME approved the escalation so escalate to CXT using the macro Transfer/Reassign::Specialized Escalation - Transfer to CXT from DET.
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- "SERIOUSCOMPLAINTABOUTTHEDRIVER1" - Thank you for the information. Grubhub will cooperate with any police investigation and we will be conducting an internal investigation to take any and all necessary action.
- "SERIOUSCOMPLAINTABOUTTHEDRIVER1" - Please feel free to send us any new evidence that will help our investigation, also to follow up with this here is your ticket number: Ticket #NUMBER. Please use it for future references so we can better assist you. Also, since this is an internal investigation, we will not be able to provide any details as to actions taken. However, we can assure you that we will be looking into this right away.
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No SPA banner on the diner's profile so I did not check previous tickets nor previous adjustments/cancelations on the account.
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We're sorry your Grubhub+ membership didn't work out. We've already processed the refund and you should see it within 5 business days. You should be receiving a confirmation email about this.
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