Notes

Chat notes :)

Closing:

I am concern that my system shows that you are disconnected and I want to be sure you received my information. Are you still there?

I am afraid of the automatic disconnection, I've not heard from you in a few minutes, Are you still in the chat?

I want to make sure you received all the necessary information from me today. Is there anything else I can assist you with today?

There is no need to thank me, I am more than happy to help you. Please remember that you are always welcome to chat us back if you need further assistance. It's been a pleasure assisting you. I am going to disconnect now. Thank you for contacting Walmart.com and have a great day!

I did not receive another response from you. Therefore, due to inactivity the system is going to close the chat, but if you still need further assistance, please do not hesitate to contact us back and we will be more than glad to assist you. Thank you for contacting Walmart.com. Have a great day!

Lost in transit
Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information, it got lost in transit since we didn’t receive updates from the carrier. So in order to correct it as soon as possible,

Out of stock replacement
Thank you for your waiting, I checked in our inventory in willing to replace the item however I'm afraid that this item is currently out of stock, so in order to do my best for you I can process a refund, this takes within 5 business days to get credit back in your original payment method. Do you allow me to process this refund for you?

MP items
Thank you for your waiting time, I was checking your order and this one is from a third party vendor, due they have their own policies we are not able to process a replacement for example due they have their own inventory, however we can process a refund for this order, this will be delivered on ---, let me know if this works for you

Feedback
Thank you for your comments, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.

Transferred chat
Hello! I don’t want you to have to repeat yourself so I would like to take a moment to read the conversation you had with the previous agent. It should only take a brief moment.

PUT situations
Thank you very much for your patience today, I have checked your order and according to my records, the order is currently being processed at the store.
However, this is all the information that the store has updated to us, so in this case, I would strongly advise you to call them at STORENUMBER , as they would be able to provide you with more accurate information regarding the status of the order.

Item missing
Thank you very much for your patience today, we know how important is for you to get all the items that you ordered and I truly apologize that you are in this situation. I checked your order and it seems that the item was missing from the box. I do apologies for the inconvenience this situation might have caused you.

Delay casaca power modified
Thank you so much for waiting, I have checked the estimated shipping date and this order has been shipped correctly, however in some cases the carrier has some delays during the delivery process that we are not able to control. We know how it feels don't have your order delivered on the date the delivery was estimated, rest assured we will take care on it. The best way would be wait for your order, I could issue a discount of 10% off on your order for the inconvenience caused you, I completely understand that it does not rush your order but is a way that we can compensate the delay, this would work for you?

Cancel template
Thank you for your waiting time, I was checking and this cancellation request couldn't be uncancel, when a cancellation request is placed our system process it and send it to our fulfillment center immediately and in some cases we are unable to stop this process