Notes

issue:-not connected //
action-Na
communication:-NA

issue:-echo issue //
action-Na
communication:-after warnings call dropped //

issue:-call dropped by cx end //
action :-NA
communication:-NA

ORDER STATUS
issue:- cx asked about the order status /
action :- dispatch sms sent // info shared //
communication:- dispatched date & DDR shared // try to deliver the order asap //
cx agree //

issue:- cx asked about delivery status //
action :info shared // ud marked //
communication:- Same day OFD //ask to cx pls wait till end of the day//
courier boy didnt attempt delivery but false remarks updated //cx agree //

issue- wants to know about the order status //
action- info shared //
comm- guide cx to wait till end of the as the order status shows ofd //
courier boy deny to deliver the order at the mentioned address //
cx agree //

FNDR STATUS
issue:- cx wants to know about delivery status //
action :- FNDR not filled as the status shows ofd //address confirmed and updated//
communication:-TAT shared 24-48hrs// courier boy didnt attempt delivery // cx agree //

issue:- cx wants to know about delivery status
action :- UD marked // FNDR filled //address confirmed and updated//
communication:-TAT shared 24-48hrs// courier boy didnt attempt delivery but false remarks updated //cx agree //

RL PANEL
issue:-cx want pickup asap // size issue color issue //
action :-RL panel filled// macro sent // tat shared // info shared //
communication:-tat shared 2-3days// courier boy didnt attempt puc but false remarks updated //
cx agree //

PUC STATUS OFD
issue- wants to know about the puc status //
action- info shared //
comm- guide cx to wait till end of the day as the status shows out for puc //
after puc done refund will be initiated within 24-48 hrs and reflect in 2 hrs //
cx agree //

REFUND STATUS
issue- wants to know about the refund status //
action- info shared // tat shared // macro shared //
comm- guide cx to share the acc details // after sharing the acc details refund will be initiated within 24-48 hrs and reflect in 2 hrs //
cx agree //

RETURN STATUS
issue- wants to return the order as quality issue //
action- info shared // tat shared //raised return request //
comm- guide cx to wait 24-48 hrs for the puc confirmation and 2-3 days for puc //
after puc refund will be initiated within 24-48 hrs and reflect in 2 hrs //
cx agree //

issue:-cx want pickup asap // quality issue //
action :-RL panel filled// macro sent // info shared // tat shared //
communication:-tat shared 2-3days// courier boy deny to puc the order as picture mismatch //
cx agree //

issue:-cx want pickup asap // received a totally diff item ///
action :-RL panel filled// macro sent // tat shared // info shared //
communication:-tat shared 2-3days// courier boy deny to puc the order as the picture mismatch
so puc rescheduled asap //
cx agree //

DIFFERENT ITEM RECEIVED
issue- wants to return the order // rec a diff item //
action- info shared // tat shared //
comm- guide cx to directed self serve regarding the return or replacement //
tat shared 24-48 hrs //
cx agree //

RTO CASES
issue:-cx wants to know about order status//RTO case
action :info shared
communication:-detail shared rto marked// ask to cx pls place new order //
courier boy didnt attempt delivery but false remarks updated //cx agree //