Notes

-------------------------------------------BLOCKEDORDER---------------------------------------------------
----------------------------Compromised Diner Accounts/Blocked Orders/Non-Diner Unknown Charges--------------------
- "BLOCKEDORDER1" - I do apologize for the inconvenience, I can see your order was unable to be processed, and you will not be charged for the order. Any payment authorization holds on your account will drop off and be removed from your bank account within 24 hours, this means that the charge will simply disappear instead of being refunded.
Occasionally, our systems prevent orders from processing to protect your account. Our team will review your account. If we have additional questions, we'll email you within 24 hours. During the time that your account is under review, you will not be able to place any orders using your Grubhub account.
Please call the restaurant directly if you would like to place an order. I'm really sorry for this.
- "BLOCKEDORDER2" - I see! I apologize for the issues, I understand it's quite a frustrating experience to go through. I can see our team is still working on it, once the investigation is finished we will let you know through your email.
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- "BLOCKEDORDER(ALREADYESCALATED)" - I apologize for the time you've had to wait. I understand your frustration at waiting for a response about the issue. I'm afraid we do not have any tool to expedite your request. I do apologize, our team is working on your case and will provide a resolution as soon as possible.
- "BLOCKEDORDER(ALREADYESCALATED)" - I understand how frustrating it must be to wait this long for a resolution. Since it is an internal team we do not have their contact information, but your escalation has been internally sent already.
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- "BLOCKEDORDER(BLABLA)" - I understand how frustrating it must be to wait this long for a resolution. I'm afraid nobody has the power to restore my account so it cannot be done now. Please accept our sincere apologies for such a trouble we've put you through. I understand we have failed to met your expectations with the poor service we have provided you today. We keep working to improve our service.
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- "BLOCKEDORDER(BLABLA)" - As a customer myself, I do understand how disappointing and upsetting this situation must be. I'm afraid this situations are resolved by a specialized team, we do not have access into their tools to solve your issue right now, but this situation will be handled since it has already been escalated. We will need to be patient and wait. I do apologize.
- "BLOCKEDORDER(BLABLA)" - I truly apologize for this inconvenience, I totally understand the disappointment of the situation, I would feel the same way. I'm afraid at the moment, we will not be able to provide you with any Free Grub discount code for this until our specialized team reviews your situation further to provide a resolution. I do apologize.
- "BLOCKEDORDER(BLABLA)" - I understand what you are going through. I'm afraid in this case, we will need to review your situation further to provide a resolution. I do apologize.
- "BLOCKEDORDER(BLABLA)" - If I were in your position, I’d feel just as you do. We will have to further look into this before we are able to take actions. I do apologize.
- "BLOCKEDORDER(BLABLA)" - We understand this might be difficult for you, this is definitely not the experience we want for you. At the moment, we don't have an specific time frame for it but I assure you we are working to get this resolved as soon as possible. I do apologize for the inconvenience this may cause.
- "BLOCKEDORDER(BLABLA)" - I deeply apologize you have to deal with this situation. Believe me, myself as a customer I can understand the disappointment of this. I'm afraid we've noticed that you have received an unusual number of refunds/Free Grub discount codes on recent orders. Due to this, our system is not allowing me to process a refund nor provide any Free Grub discount code for this. I do apologize.
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- "MORE" - I deeply apologize for the whole situation. I understand how upsetting this situation can be. I appreciate that you let us know what happened. Unfortunately, at the moment we won't be able to make any adjustments but we're going to escalate the situation so we can offer you the best resolution possible. This type of investigations are done internally on our end so we don't have a estimated time on when this will be reviewed, but if there's anything we need to reach out to you for, be assured we will contact you.
- "MORE" - We truly apologize this has happened, we understand how frustrating this is. We will reach out to the restaurant to report the issue you had with you order and in this way we can prevent this from happening again in the future. You may also want to contact the restaurant directly to share your experience or concerns. Unfortunately, we will not be able to process any adjustments in your account at the time but we will escalate this to an specialist team that will review this for you to determine the best resolution.
- "MORE" - I understand how disappointing this situation can be. I will send this to an specialist team right now so it can be reviewed. This type of investigations are done internally on our end so we don't have a estimated time on when this will be reviewed, but if there's anything we need to reach out to you for, be assured we will contact you via email. I sincerely apologize for the trouble this may have caused you.
- "MORE" - I understand your position, I would feel the same way. I know how frustrating this can be and I apologize for that. Since this investigation is done internally on our end, we don't have a specific time frame on when this will be resolved, if there's anything we need to reach out to you for, be assured we will contact you.
- "MORE" - I totally get that you would like to get a refund for the order now, so I recommend you to contact your financial institution about this to see if you can dispute the charge with them. I understand how disappointing this situation can be. I'm afraid on our side, since we're unable to process it, we will send this to a specialist team that will review this for you. This is done internally so we don't have a direct contact number and we don't have a specific time frame on when this will be reviewed. We will reach out to you in case we need to.
- "MORE" - I understand how disappointing this situation can be and I sincerely apologize for the experience. We don't have a time frame on when this will be reviewed but we will let you know once the investigation is finished.
- "MORE" - I completely understand how frustrating this can be and I deeply apologize for the inconvenience this may have caused you. At the moment, we will not be able to process any adjustments in your account. This is the reason why I'm sending this to an specialist team that will review the issue for you to provide you the best resolution possible.
- "MORE" - I completely understand this is not the experience you were expecting from our service and I understand how disappointing this situation can be. In order for us to solve the issue, we need to escalate this to the appropriate department. Unfortunately, this cannot be solved immediately, since we need to review the situation meticulously to offer you the best resolution that we can. We don't have an exact time frame for the resolution, but it can take a few days. If we need more information in order to solve it, be sure we'll contact you through email.
- "MORE" - I understand how disappointing this situation can be. Unfortunately, this can take a few days. If you don't hear from us in the next few days you can feel free to reach out again by chat or by calling us.
- "MORE" - We deeply apologize that we cannot offer you a resolution in this moment. I understand how upsetting this situation can be. I will make sure to escalate this as an urgent matter so we can have the resolution as soon as possible.
--------------------------------BLOCKEDORDER(REFUNDGIFTCARD)---------------------------------------
- "BLOCKEDORDER(REFUNDGIFTCARD)" - I understand how frustrating that can be, I apologize for the experience. I've gotten it. Upon checking, unfortunately, we won't be able to continue with the refund process for your Gift Card until our team reviews your account.
- "BLOCKEDORDER(REFUNDGIFTCARD)" - Unfortunately, we won't be able to continue with the refund process for your Gift Card until the investigation is finished. We will let you know through your email when the investigation is done.
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