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Giveback - A customer has an old device to trade in toward a new device, and the old device is not paid off. If the cx's active device fits this description, RAI prompts you for device giveback information during the upgrade order process.
Trade-In - The customer has an old device that is paid for, and a current promotion is running that involves a trade-in. The agent enters the trade-in device info into RAI during the upgrade order process.
Early Lease Termination - Customers who are currently leasing a device may be eligible to upgrade early by terminating their lease and turning in or purchasing their existing device.
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