Notes
Notes - notes.io |
UCID:
10035321121635722458
Employee Name
Jason Legarde
Audit Date
11/3/2021 20:26:43
Adherence to Effortless Introduction
YES_Demonstrated
Adherence to Close Strategy
YES_Demonstrated
OAR Data
Agent to recognize and acknowledge customer's emotions, issues, and concerns through paraphrasing, empathy and/or follow-up questions to clarify.
YES_Demonstrated
Appropriately use verbal nods and provide timely responses
YES_Demonstrated
Ask clarifying questions about the bill concern.
YES_Demonstrated
Appropriately and effectively overcome objections on the save attempt
Establishing connection with the customer by picking up verbal non verbal queues to create small conversations.
Ask the customer the reason why they are disconnecting.
NA
YES_Demonstrated
NA
Ask the customer what and why they are
NA
moving to a competitor.
Ask the customer how their services are
YES_Demonstrated
being utilized.
Ask for the new address for move disconnects.
NA
OAR Observations
The customer was looking for an option to lower his bill.
The agent presented options but the customer could not decide yet.
The customer asked about the Xfinity mobile service.
The agent discussed the features and benefits of the said service but the customer would think about it. The agent offered to callback and make a follow up.
The customer agreed.
BWAF Comments
The agent was pleasant but was not able to made a solid effort to build rapport.
Show Appreciation Comments
The agent was consistent in appreciating the customer’s effort and time.
The agent appreciated the customer’s business and loyalty but was not able to make the latter feel valued.
LARA Comments
Paraphrased the issue to ensure understanding
The agent tried to relate with the customer’s situation but delivery was not effective.
Discover Needs Comments
The agent was able to ask few targeted and lifestyle questions.
|
|
Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 12 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team
