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If there are 2 or more than 2 request has been cancelled , due to logistics dependency then need to close the case in cx favor
How many returns already raised?
How many requests has been cancelled
priyanka sharma14:26
What was the return
What is the reason for cancellation
****TPM L2*******
Dialled/Called On: 9708183717 - Connected
Customer Issue: - Request sent for policy override.customer
VOC -Cx told that the product is used and of a different color and delivery executive refund, Wishmaster called but did not came for pickup.
Probing done: - YesTroubleshooting:- NAPacking manners: - prize tag, unused, invoice, Brand box inner packing:- yes Outer packing: - yes Seal tempered: - Sealed
RVP address confirmed with phone number: - Yes Self-serve guided to cx and tat
*****TPM L2*******
Dialled/Called On:
Customer Issue
customer VOC
Probing done:
Troubleshooting:-
Packing manners: - prize tag, unused, invoice,
Brand box inner packing:- yes
Outer packing: - yes
Seal tempered: - Sealed
RVP address confirmed with phone number: - Yes
Self-serve guided to cx and tat
****TPM L2******
Dialled/Called on:
Customer Issue:
Customer VOC:
Resolution:
rnr. 1 st attempt, 2 hrs internal nd again handle aftr 2 hrs
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