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Thank you for patiently waiting.
Not to rush, I haven't heard in a while from you are we still connected? So I can assist you further.
Ending
Sadly, my system is inbuilt in a way the chat will be disconnected automatically if there is no response from your end for more than 3 minutes. Please feel free to contact us back on walmart.com and the next representative will assist you. I will also leave the notes about the concern from my end for better understanding. Thank you for contacting Walmart. Have a great rest of your day!
Unable to help to cx.
*Trust me, if there was any option with me, I would have taken the ownership and have processed your request. as chat advisor this option is not available on my system.
Actually As you know this is third party Market place order the Seller has all Authority to Resolve it in first place . We want to provide the opportunity to the seller to resolve it at the first point. if the seller does not respond in the given time please don't hesitate to contact us back. Please be assured of We will definitely take the appropriate action at Walmart to resolve the issue at earliest as possible. You are Valuable customer for us.
I can definitely attempt to cancel your order. The system will attempt to cancel the order until it is delivered. If your order cancels, you'll receive a cancellation email within 48 hours. And the same amount will be credited back in the original mode of payment within10 business days. If your order cannot be canceled, you can refuse to accept the delivery, return the item to your local store or you can request a return process online. May I Would you still like me to attempt to cancel your order?
The cancelation request was raised but the cancelation request stuck in processing hence the order was not canceled and the amount was not refunded. I have escalated this issue to my manger with high priority, and I will make sure that you get confirmation email in next 48 hours regarding this refund.
I can understand your feeling. I would have felt the same way if I was at your place. You are a valuable customer and your happiness is what we are working for. I request you to please wait for 48 hours.
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