Notes

Hello there! thank you for contacting Walmart.com, my name is Ricardo, how may I assist you today?
Hello there! thank you for contacting Walmart.com my name is Ricardo, how may I assist you today with the order number that you provided me above?
Hello! Thank you for contacting Walmart.com my name is Ricardo, thank you for the information that you provided me above. Just to confirm that we are in the same page

I do apologize for this inconvenience, I totally understand your worries, let me check into my system and rectify this as soon as possible.

I do apologize that you haven't received your order order completely, I totally understand how it feels, let me go ahead and rectify this immediately.

I do apologize that your order hasn't been delivered properly, I totally understand your situation, let me go ahead and rectify this immediately

Thank you for that information! Do you allow me a few moments while I double check this in my system?

CLOSING

I am concern that my system shows that you are disconnected and I want to be sure you received my information. Are you still there?

I am afraid of the automatic disconnection, I've not heard from you in a few minutes, Are you still in the chat?

I want to make sure you received all the necessary information from me today. Is there anything else I can assist you with today?

There is no need to thank me, I am more than happy to help you. Please remember that you are always welcome to chat us back if you need further assistance. It's been a pleasure assisting you. I am going to disconnect now. Thank you for contacting Walmart.com and have a great day!

I'm glad to heard that! Please remember that you are always welcome to chat us back if you need further assistance. It's been a pleasure assisting you. I am going to disconnect now. Thank you for contacting Walmart.com and have a great day!

Thank you for your patiently waiting, let me inform you that I was checking your order and you haven't been charge twice, the first charge that you see in your bank account is a pending charge called "authorization hold" this is placed by your financial institution to make sure of the availability of your payment method to process your order, when this is processed successfully your financial release this hold within 5-7 business days depending of your bank policies you can expedite this process by calling your bank. The second charge that you see is the real charge and this happen once the order is shipped from our warehouse. Don't worry you haven't been charged twice.