Notes

Quality Doubt
May I know what specifically you don't like in the quality of the product?

You can mail your query response us to [email protected]

Confirm
Will you please tell me the pickup of your item is done or not?
Please aap mujhe btaenge apke item ka pickup ho chuka hai ki nahi?

REFUND or REPLACEMENT
Please confirm that you want replacement or refund?
Kripya bataaye ki aap refund lena chaahe ge ya refund?
We are very regret to inform you that we are unable to replace the item due technical limitations we are able to initiate the refund for this product , Is that okay for you?

OFP (ENGLISH)
Sir, I can see your product is "Out for pickup" now and you will shortly receive a call from courier team.
Also, I will work with courier to ensure on time pickup. Please be rest assured wait till the end of the day.
(HINDI )
Sir , jesa ke check kar paa raha hu aaj apke order ke pickup ke liye hamare pickup boy out for pickup hai. To apse request karunga please sham tak ka wait karlijiye, hamare pure koshish rahegi ki aaj sham tak apka order apke door steps se pickup krwa diya jayega.

SCHD (ENGLISH)
As per your request , the pickup of your item has been schedule and it will be picked up by ---- delivery partner within a maximum of 2-3 days. Keep the product in original packing and product should be unused & unwashed and with price tag.
As far as I can see the pickup of your item has been already been schedule and it will be picked up by ---- delivery partner within a maximum of 2-3 days Keep the product in original packing and product should be unused & unwashed and with price tag.
(HINDI )
Apke anurodh ke anusar maine apki request register kr di hai apke product ka pickup attempt ---- delivery partner se 2-3 din ke ander kr diya jaayega .kripya product ko original packing me rakhe or use na kiya ho or dhula hua na ho or price tag ke saath ho.
Jesa ki mai check kr paa rha hu apka product ki complaint phele se hi register hai apke product ka pickup attempt ---- delivery partner se 2-3 din ke ander kr diya jaayega . kripya product ko original packing me rakhe or use na kiya ho or dhula hua na ho or price tag ke saath ho.

Inside TAT
I have checked the details and your refund was initiated on <date> by us and banks usually takes around (Refund TAT) to reflect the amount in your account.
Don't worry sir/ma'am, your refund will reflect in your account soon.
If you do not get the refund within the timelines, please contact us. we will be happy to help you .
Maine jaankari check ki hai or jesa ki mai dekh paa rha hu ki apka refund ----- ko initiate kr diya gya hai Bank me apke account me amount reflect hone me ----- ka Smay lagega.
Nischint rehien aapka amount apko jald hi apne account me reflect ho jaayega.

Outside TAT
I have checked the details and your refund was initiated on <date> by us. I am really sorry that you did not get the refund till now .
I would request you to please get in touch with your Bank and share this reference number <Ref #>.
Please feel free to contact us again, if you do not get a resolution from the bank. we will be happy to help you.
I have checked the details and your refund was initiated on <date> by us. I am really sorry that you did not get the refund till now .
I would request you to please check your balance and confirm us whether you receive your refund or not.
Please feel free to contact us again, if you do not get a resolution from the bank. we will be happy to help you.

REFUND INITIATED
Maine jaankari check ki hai or jesa ki mai dekh paa rha hu ki apka refund ----- ko initiate kr diya gya hai. Kashma chaahunga ki apko amount aapko abhi tak nhi mila hai.
Ap apne bank se ----------- iss reference number ke dwaara aap refund ki jaankari le skte hai. Agar apko fir bhi koi resolution nhi milta hai aap humey bata skte hai. Hum apki madad jaarur krenge.
Apke product ka refund initiate ------- ko ho chuka hai. Kashma chaahunga ki apko amount aapko abhi tak nhi mila hai.
Aap apna bank account balance check kr skte hai. Aap se anurodh hai ki kripya check krke bataaye ki apka refund aap tak pahuncha hai ki nhi
NEFT
As I can check that your refund is not initiated from our end because your account details are not present here, So I request you to please share your bank details with us, for that I am sending you mail, please reply on that mail with the account details.
Jesa ke check kar paa raha hoon apke account details yha present na hone ke karan apke refund initiate nahi ho paya hai, apse request hai aap apne account details share kar dijiye, uske leyai mai apko mail send kar raha hoon aap us par reply kar dijiye.

Invalid NEFT
As I can check that your refund is not initiated from our end because your NEFT details are invalid, So I request you to please share your bank details with us, for that I am sending you mail, please reply on that mail with the account details.
Jesa ki mai check kr paa rha hu aapka refund NEFT details na hone ke kaaran initiate nhi ho paaya hai. Apse anurodh hai ki kripya apni account details hume bheje. Mai apko iske regarding ek mail kr rha hu aap uss pe reply kr dijiye.

NEFT on Hold
As I can check that your refund is not initiated from our end because your NEFT details are on Hold , So I request you to please wait for 5 working Days , for that we will revert you back in 5 working days. Sorry for the inconvenience caused.
Jesa ki mai check kr paa rha hu aapka refund NEFT details hold hone ke kaaran initiate nhi ho paaya hai. Apse anurodh hai ki kripya 5 working days ka wait krein, hum apko jald se jald iske regarding update kr denge. Asuvidha ke liye khed hai.


BANK STATEMENT
And I request you to please share your bank statement in PDF form, for the same I am sending you a mail I request you to please share the bank statement on that mail.
Apke product ka refund initiate ------- ko ho chuka hai. Kashma chaahunga ki apko amount aapko abhi tak nhi mila hai. Apse request hai aap apne bank statement ki PDf "------- " se lekar aaj tak ki details mail pe send kar dijiye uske liye mai apko ek mail send kar raha hoon aap us par reply kar dijiyega.
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RETURN
-----------------------------
Cust Concern – cx want to know about the return status
Action Taken – replied on whatsapp
Communication –info shared // complaint taken // ask to wait 24 to 48 hours

IMAGES received
-----------------------------
Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – IMAGES received // TAT : 24-48 hours//info shared//cx agree.
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OFP
----------------------
Cust Concern –wants to know about pickup
Action Taken –Replied on W/A
Communication –its OFP// ak to wait Till EOD// Cx agreed

RPI*
----------------------
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication –waiting for PUC //tat shared 24-48 hrs//rl not fill//info shared//RPI required

RPI
----------------------
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication – //tat shared 2-3 days //rl not fill//info shared//RPI generated//

PUC
----------------------
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication –puc not done tat shared 2 to 3 days//rl fill//info shared

APUC
----------------------
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication –puc already done on 0000 but not marked //apuc concern//tat shared//rl fill//info shared

Inside TAT
----------------------
Cust Concern – cx want to refund status
Action Taken – replied on whatsapp
Communication – inside TAT nfo shared // refund already initiated//

Outside TAT
----------------------
Cust Concern – cx want to refund status
Action Taken – replied on whatsapp
Communication – outside TAT nfo shared // refund already initiated//
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Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – MACRO sent // ASK to share NEFT details shared//info shared//cx agree.

Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – MACRO sent // ASK to share BANK STATEMENT shared//info shared//cx agree.

Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – NEFT details received //TAT : 24-48 hours// info shared//cx agree.

Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – BANK STATEMENT received // TAT : 24-48 hours//info shared//cx agree.

INVALID NEFT details
---------------------------
Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – INVALID NEFT details // macro sent // ASK to share New NEFT details shared//info shared//cx agree.

NEFT details on Hold
--------------------------
Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication –NEFT details on Hold // macro sent // ASK to wait 5 Working Days //info shared//cx agree.
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