Notes

Hello there! thank you for contacting Walmart.com, my name is Ricardo, how may I assist you today?
Hello there! thank you for contacting Walmart.com my name is Ricardo, how may I assist you today with the order number that you provided me above?
Hello! Thank you for contacting Walmart.com my name is Ricardo, thank you for the information that you provided me above.
Empathy
I do apologize for this inconvenience with your order, I totally understand your worries, let me go ahead and rectify this right away.
I do apologize that you haven't received your order complete, I totally understand your situation, let me go ahead and rectify this as soon as possible.
I do apologize that your order hasn't been delivered properly, I totally understand your worries, let me rectify this as soon as possible.
Thank you for that information! Do you allow me a few moments while I check this into my system?
I do apologize for the waiting time, I'm still checking some details in my system.

Thank you for your patiently waiting, in order to rectify this incident as soon as possible we can go ahead and process a total refund for these items, this will be credited back to your original payment method within 5-7 business days or if you prefer we can request a replacement at no cost that will be delivered on

Sure, you will receive an email shortly with all the details regarding this refund.
CLOSING
I want to make sure you received all the necessary information from me today. Is there anything else I can assist you with today?

There is no need to thank me, I am more than happy to help you. Please remember that you are always welcome to chat us back if you need further assistance. It's been a pleasure assisting you. I am going to disconnect now. Thank you for contacting Walmart.com and have a great day!

I am concern that my system shows that you are disconnected and I want to be sure you received my information. Are you still there?
I am afraid of the automatic disconnection, I've not heard from you in a few minutes, Are you still in the chat?
I do apologize but due to inactivity the system is going to close the chat, but if you still need further assistance, please do not hesitate to contact us back and we will be more than glad to assist you. Thank you for contacting Walmart.com. Have a nice day!

MP casaca
Thank you for patiently waiting. I was checking your order and this is from a third party vendor, due they manage their own policies and terms. I must escalate this to them in order to have this resolved, don't worry they will contact you within 48 hours via email. As reminder in case that you won't heard about them in the next 48 hours I kindly suggest you to contact us again so we can process a different follow up regarding this incident

Delay casaca power:
Thank you so much for waiting, I have checked the estimated shipping date and this order has been shipped correctly, however in some cases the carrier has some delays during the delivery process that we are not able to control. We know how it feels don't have your order delivered on the date the delivery was estimated, rest assured we will take care on it. At this time this will be delivered on
RETURNED AT THE STORE (FROM THE STORE)
Thank you so much for waiting, I was tracking your order into our system and it seems that the driver couldn't complete the delivery, I do apologize for this inconvenience, we completely understand how important is this for you, there are several reason why this might happen as like heavy traffic, the driver couldn't find the address or in some cases the driver has an incident with their transportation, I couldn't give you a specific reason due in our system only show us that the driver couldn't complete the delivery.
DELAY FROM STORE
Thank you so much for waiting, I have checked the delivery process of this order and it seems that the store had some delays processing this order, this might be operational or system issues, at this time your order is still being prepared in the store, if you want we can cancel it and proceed with a refund or if you prefer we can wait to have any update today. Which one would you like to choose?
AUTH HOLD
Thank you for your patiently waiting, let me inform you that I was checking your order and you haven't been charge twice, the first charge that you see in your bank account is a pending charge called "authorization hold" this is placed by your financial institution to make sure of the availability of your payment method to process your order, when this is processed successfully your financial release this hold within 5-7 business days depending of your bank policies you can expedite this process by calling your bank. The second charge that you see is the real charge and this happen once the order is shipped from our warehouse. Don't worry you haven't been charged twice.

More explication about AUTH hold
You might see multiple charges, this happen due the items in your order are being shipped in different days, so if the .... is shipped today you will be charged for that item today and the ..... ships tomorrow you will be charged for that item until tomorrow, at the end you will be only charged for the items that are shipped in case that an item in your order got cancelled for example due is like out of stock or by system issues, you won't be charged for this one but the hold will stay there until your bank released it

Casaca plus en caso de chats largos y pesados
Once again, my deepest apologies for such situation experienced with your order. Please be assured that we’ll always working to improve, and we’ll work to avoid this kind of situations for future orders.

We really understand you, we know what it feels like. It's annoying when you need something and it's not ready on the date the delivery was estimated. You can be assured that we're documenting this inconvenience in my records to avoid this situation happens again.

Thank you so much for waiting, I have checked the delivery process of this order and it seems that the store had some delays processing this order, this might be operational or system issues, at this time your order is still being prepared in the store, if you want we can cancel it and proceed with a refund or if you prefer we can wait to have any update today. Which one would you like to choose?
We are sorry for the inconvenience this situation might have caused you. We understand how important is this for you and to rectify this matter, please be assured that we are going to work hard to prevent this issue in the future.

Thank you very much for your patience today, I can imagine how important is for you to get all the items that you ordered and I truly apologize that you are in this situation. I checked your order and it seems that the item was missing from the box. I am really sorry for the inconvenience this situation might have caused you.