Notes

- "LATEETA(WHYISITLATE? - I apologize for the issues, I understand how frustrating it must be to wait this long for your order. Sometimes restaurants take longer to prepare the food or sometimes traffic delays some deliveries. We are still working to have your order delivered as quickly as possible.
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- "GIFTCARD(REFUNDREQUEST)" - Alright, in this care we need to know where the Gift Card was purchased from so we can continue with you request. What is the email sender email address and subject line from the original email that you received containing this E-Gift Card?
- "GIFTCARD(REFUNDREQUEST)" - I apologize for the issues, I understand it's quite a frustrating experience to go through. Do you remember by any chance what was the webpage that you visited to make this Gift Card purchase?
- "GIFTCARD(REFUNDREQUEST)" - The reason that I'm making this questions, is because we work with 3 different vendors when customers wants to purchase Gift Cards to be used on Grubhub. I will send you an email to EMAILADDRESS. Please reply back with a screenshot of the original email address that you received containing the E-Gift Card attached to the email.
- "GIFTCARD(REFUNDREQUEST)" - Approval request to unlink a Gift Card from the diner's account - Ticket #TICKETNUMBER - The diner wants to be refunded for the gift card GIFTCARDCODE (The Gift Card balance has not been used) since his account has been Blocked for POLICY ABUSE and he cannot place orders.
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- "BLOCKEDORDER(REFUNDGIFTCARD)" - I see! I apologize for the issues, I understand it's quite a frustrating experience to go through. I can see our team is still working on it, once the investigation is finished we will let you know through your email.
- "BLOCKEDORDER(REFUNDGIFTCARD)" - I understand how frustrating that can be, I apologize for the experience. I've gotten it. Upon checking, unfortunately, we won't be able to continue with the refund process for your Gift Card until our team reviews your account.
- "BLOCKEDORDER(REFUNDGIFTCARD)" - Unfortunately, we won't be able to continue with the refund process for your Gift Card until the investigation is finished. We will let you know through your email when the investigation is done.
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- "BLOCKEDORDER(BLABLA)" - I apologize for the time you've had to wait. I understand your frustration at waiting for a response about the issue. I'm afraid we do not have any tool to expedite your request. I do apologize, our team is working on your case and will provide a resolution as soon as possible.
- "BLOCKEDORDER(BLABLA)" - I understand how frustrating it must be to wait this long for a resolution. Since it is an internal team we do not have their contact information, but your escalation has been internally sent already.
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- "TALKTOSOMEONEELSE" - I deeply apologize you had to deal with this situation. Believe me, myself as a customer I can understand the disappointment of this. I'm afraid I cannot transfer this chat to anyone else. If you would still like to speak to someone else, please feel free to visit https://www.grubhub.com/help/contact-us to start another chat. I do apologize.
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The customer had already contacted us before and since we detected an abuser behavior the ticket was escalated to the Policy Abuse Taskforce, the following ticket is still open so I denied any adjustment and any concession. In this case the diner has CANCELATIONS cancelations and REFUNDS refunds according to the diner's profile here: