Notes

Opening:
Hi Karan, this is Karan, thank you for reaching Walmart.com chat support. How may I assist you today?
I am sorry for the trouble you had go through.
I am extremely sorry for the inconvenience caused.
No need to worry, I will surely help you in this.
*May I place the chat on hold for a minute or two while I check the details of your order?
*Thank you for waiting. Its is taking little bit more time to fetch the details. It will not take more than 2 minutes. I request you to be on chat.
*If you still need assistance, please remember that you can also contact over Walmart customer care on 1-800-925-6278. The email is [email protected]
**I hope I was able to assist you today and for any further assistance please do feel free to contact us anytime and we will always be happy to assist you, also please remember that you can also visit the Help Center on Walmart.com for answers to many types of concerns. Thank you for contacting Walmart. Have a great day ahead!
*It was a pleasure assisting you today. Thank you for allowing me to help you today!
*It's nice talking to you and my pleasure assisting such a co-operative and understanding person like you.

Complaints:
I do understand your situation you are in at this moment.
I request you to please maintain the trust you have placed in us.
*You are a valuable customer and your happiness is what we are working for.
*I can understand your feeling. I would have felt the same way if I was at your place.
*Your kind understanding in this regards will be highly appreciated.
*I understand your experience so far has not been a pleasant one.
*Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.
*Trust me, if there was any option with me, I would have taken the ownership and have processed your request.
*I have noted your feedback with the assurance that such instance does not take place again.
*I've noted this down and will make sure appropriate feedback is shared with the team so that you do not experience this next time around.
*I have also taken the feedback for the bad experience and added it to my notes and rest assured, we will look into this and take the appropriate actions.
*I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.
*I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.
*The team will ensure precautionary measures are taken in order to avoid this situation next time around.
*I'll insure you that I am sharing your feedback in order to minimize such issues which are effecting valuable customers like you.

LIT:
I’m sorry, but I’ve looked into your order details on the carrier website and I see that it's lost during shipment, since there is no update on the movement and it's been quite some time now. Would you like me to request a refund for the order?

LAD:
*Had you check around your home and asking your neighbors if they may have received it for you?
*No need to worry, I would request you to wait for 48 hours for the package to arrive.
*I would like to inform you that packages sometimes change hands from a carrier like FedEx or UPS to the local U.S. Postal Service (USPS). When this happens, it may show as delivered.
*If after that time you still haven't received it, reach out to us after 8 p.m. local time, we'll surely help you with best resolution.
SIGNED********************************************************************************************************
Since the item is showing delivered and the shipment was signed for upon delivery, I am unable to process any the request. In this case, I would request you to contact your financial institutions and dispute the charges you have paid for this order. They will be able to help you to file a charge back.
If there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.
Gift card LAD *************************************************************************************************
Since the item is showing delivered and the shipment was signed for upon delivery, I am unable to process any the request. In this case, I request you to contact gift card customer care on 1-888-537-5503, they will surely help you in providing the refund for this item.

Marketplace seller:
Not to worry. I have added the same to my notes and the seller will contact you via email with a positive resolution for the same.

Delayed orders:
*I am sorry to inform you that your order got delayed because your order got stuck with the carriers, since, you had not received the order, would you like me to process the refund for this order?
*I would like to inform you that your order got delayed because of popularity in high demand of the product, however, I have forwarded your request to the shipping department so that they can speed up the delivery process for your order.

CUSTOMER CARE NUMBER:
Pharmacy team number is 1-800-201-0593.
Giftcard customer care number is 1-888-537-5503.
EBT customer care number is 1-888-356-3281.
Corporate contact number is 1-800-331-0085 (Monday - Friday 7:30 a.m. -5:30 p.m.
Square trade customer care number is 1-877-927-7268.

Pharmacy concern:
If I had the option I would have definitely helped you out with the issue, since I'm a chat agent I don't have enough tools to pull out your Pharmacy details. But since we are connected I really wanted to help you out.
I request you to please contact Pharmacy Team on 1-800-201-0593 and they will surely help you in this case.

Backordered:
I'm sorry, the item you ordered was not available at the shipping center closest to you because of high demand. Our system is checking to see if any of our other shipping centers have that item in stock. If we find stock then you will receive a shipping confirmation email.
If we do not receive more stock within 10 days or we discover we will not get more stock before the 10 days is up, then the system will automatically cancel the order and you will receive a cancellation email.
Or, if you prefer, I can cancel this order immediately so that you may place a new order for a similar item that is in stock.

Out of stock:
*I'm sorry to inform you that this item is currently unavailable and I am unable to estimate when the item will be back in stock, in this case, you can visit the website frequently for the product availability.
*However, I have raised a email notification for you, you will receive an email once the item is back in stock.
*I have also escalated this with our order department so that they can bring more stock for this item at the earliest.

Price match wants adjustment from Walmart (comparing different online sites) (if customer showing product which is sold by third party seller):
*On checking, the details in the price match tool, I can see that there is a difference in the price match on both the website, since, the order was showing sold from third party seller, no need to worry, I have escalated this with the seller, the seller will provide you the update you within next 48 hours.
*You can also directly contact the seller on (832) 212-9564 and the name is Comet Electronix for fast response, the seller will surely help you with the best resolution.
*You can use Walmart gift card and you can also use dual payment methods like Walmart gift cards and bank cards.
*I would also recommend you to please check for the items that is directly sold by Walmart for more offers and better specifications.

Price reduction:
*I am sorry to inform you that our business model is focused on offering everyday low prices, and we continue to invest in keeping prices low on the front end.
* As part of this, Walmart.com will no longer offer price adjustments on items purchased from Walmart.com that later decrease in price. We stand by our commitment to offering customers the lowest price, and as a part of that, continue to price match against eligible online retailers.
*I apologize that we are unable to issue a refund for the difference in the price.
*There may be times when the prices of individual items may change, but we stand by a commitment to offering the best value to our customers at the time of purchase.

Authreversal :
When a order is placed on Walmart you will not get charged immediately, that is just a pending charge which is called as Authorization hold. Since the order was cancelled the authorization hold pending charge was reversed which is called as Auth reversal.

Supervisor approval:
Order number:
Reason:
Action to be taken:
replacement/refund: