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action : tracking id shared through sms
communication : dispatched date & DDR , location details shared /courier name shared with cx / /assured for delivery as soon as possible till promised date / cx agree
ISSUE-LATE BEYOND PROMISED DATE
ACTION-RAISED COMPLAINT// APOLOGY DONE // ASKED TO WAIT FOR 24-48 HRS ALREADY
COMM- CX ASKED ABOUT ORDER // ASSURED CX THAT WILL TRY OUR BEST TO DELIVER PRODUCT ASAP // CX AGREED
'
issue:-cx want pickup asap
action :-RL panel filled// macro sent
communication:-tat shared 2-3days//and also detail shared about refund// detail shared after DSQC successfully refund will be process//
and also detail shared about that original packing is mandatory//cx agree
did not connect
after shared bank statement
Issue : cx want to know abt refund status //refund initiated but not yet reflected
Action : complaint already raised
Communication: 2 hrs refund tat breached /utr. number shared /account number confirmed with cx /bank statement already shared //told date /told after received bank statement team will update within 24 48 hrs for update /cx agree
//replacement //
issue : cx want to return his product because it is toned //
action : return request forwarded//rpu not initiated
communication : information shared with cx that within 24 to 48 you will be confirmed for pick up of your product via email and sms /and will pick up tat shared 2 to 3 days /post picked up and qc check /replacement tat shared 4 to 7 working days //also informed kindly keep your product in original brand package.//cx agree
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